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en:how_to_create_an_auto_campaign [2022/04/08 15:16] – fw | en:how_to_create_an_auto_campaign [2025/04/11 12:22] (current) – [Activating a campaign] bk | ||
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====== How do I create an auto campaign? ====== | ====== How do I create an auto campaign? ====== | ||
- | An auto campaign is generally used for the regular and automated delivery of e-mails, e.g. birthday or welcome messages. It can also be used for automatic target group functions (move contact to / delete from target groups). With the workflow editor it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery and so on. Messages can be edited and replaced while the distribution is proceeding. | + | An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages can be edited and replaced while the distribution is proceeding. |
<WRAP round info 80%> | <WRAP round info 80%> | ||
- | In the overview of all campaign drafts, auto campaigns can be recognized by the icon . If the icon is grey, the auto campaign is inactive. The equivalent darker icon marks all active auto campaigns. | + | In the overview of all campaign drafts, auto campaigns can be recognized by the icon. If the icon is grey, the auto campaign is inactive. The equivalent darker icon marks all active auto campaigns. |
</ | </ | ||
===== Creating a campaign ===== | ===== Creating a campaign ===== | ||
- | To create a new auto campaign, go to //Delivery > Drafts//, click the button //Create campaign// on the bottom right and choose the type //Auto Campaign//. | + | To create a new auto campaign, go to //Delivery > Drafts//, click the button //Create campaign// on the bottom right, and choose the type //Auto Campaign//. |
{{: | {{: | ||
- | Then, select the client and a name for the campaign under // | + | Then, select the client and a name for the campaign under // |
==== Target Group ==== | ==== Target Group ==== | ||
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The target group is usually a selected auto target group. In very few cases, such as a birthday campaign, the target group consists of all addresses of your client. | The target group is usually a selected auto target group. In very few cases, such as a birthday campaign, the target group consists of all addresses of your client. | ||
- | * When selecting any //auto target group//, only the new additions / new subscribers of this group will be added to your campaign. Addresses that were already in the auto target group before activating the campaign are **not** included by default (see also: selection of starting time when // | + | * When selecting any //auto target group//, only the new additions/ |
* When selecting //Complete addresses//, | * When selecting //Complete addresses//, | ||
<WRAP round important 100%> | <WRAP round important 100%> | ||
- | When you choose //Complete addresses// as your target group remember to limit the number of your addressees by using filters, when the mailing is not supposed to go to every person in your master data. Without the use of filters or schedulers, this campaign will send out a mailing to every person every day. \\ \\ | + | When you choose //Complete addresses// as your target group, remember to limit the number of your addressees by using filters when the mailing is not supposed to go to every person in your master data. Without the use of filters or schedulers, this campaign will send out a mailing to every person every day. \\ \\ |
- | If you are uncertain which target group to choose or how to create your campaign structure, please contact our support team via the Service Center. | + | If you are uncertain which target group to choose or how to create your campaign structure, please contact our support team via ticket. |
</ | </ | ||
- | + | When you have given all the information about the name, client, and target group, confirm by clicking //OK//. | |
- | When you gave all information about name, client and target group, confirm by clicking //OK//. | + | |
<WRAP round info 80%> | <WRAP round info 80%> | ||
- | Special case birthday mailing: | + | Special case birthday mailing: |
</ | </ | ||
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==== Viewing an auto campaign ==== | ==== Viewing an auto campaign ==== | ||
- | In the draft stage there are two views: | + | In the draft stage, there are two views: |
* // | * // | ||
- | * //Workflow structure//: | + | * //Workflow structure//: |
Nach Aktivierung finden Sie die Kampagne unter // | Nach Aktivierung finden Sie die Kampagne unter // | ||
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==== Messages in an auto campaign ==== | ==== Messages in an auto campaign ==== | ||
- | When you want send out messages within | + | When you want to send out messages within |
{{: | {{: | ||
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All existing messages in the campaign are divided into three statuses: | All existing messages in the campaign are divided into three statuses: | ||
* //Drafts//: all newly created e-mails | * //Drafts//: all newly created e-mails | ||
- | * //Active//: List of letters currently in active use. These e-mails are involved | + | * //Active//: List of letters currently in active use. These e-mails are involved |
- | * // | + | * // |
The contents of the tabs //Active// and // | The contents of the tabs //Active// and // | ||
<WRAP round tip 80%> | <WRAP round tip 80%> | ||
- | Any active message can be replaced by a draft during operation. To do so, read the step-by-step instructions in the article //“How to switch e-mails within auto campaigns? | + | Any active message can be replaced by a draft during operation. To do so, read the step-by-step instructions in the article |
</ | </ | ||
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===== Edit campaign structure with the workflow editor ===== | ===== Edit campaign structure with the workflow editor ===== | ||
- | You define the course of your automated campaign via drag and drop. In doing so you can create all types of auto campaigns. | + | You define the course of your automated campaign via drag and drop. In doing so, you can create all types of auto campaigns. |
To open the workflow editor, simply click on //Workflow structure// | To open the workflow editor, simply click on //Workflow structure// | ||
- | It is possible to select an existing template. For example, if you want to send a birthday mailing, just select the respective template and confirm your choice. In case you choose the birthday mailing the system will relate to the data //field birthday (format YYYY-MM-DD)// | + | It is possible to select an existing template. For example, if you want to send a birthday mailing, just select the respective template and confirm your choice. In case you choose the birthday mailing, the system will relate to the data //field birthday (format YYYY-MM-DD)// |
When you want to create your own campaign process, click on //Cancel// in the window. | When you want to create your own campaign process, click on //Cancel// in the window. | ||
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{{: | {{: | ||
- | Afterwards you can use the workflow editor to create your campaign process easily via drag & drop. The workflow of a birthday mailing, based on Complete | + | Afterwards, you can use the workflow editor to create your campaign process easily via drag & drop. The workflow of a birthday mailing, based on complete |
{{: | {{: | ||
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The workflow editor provides the following actions or functions: | The workflow editor provides the following actions or functions: | ||
- | |Start|Marks the beginning of a campaign. You have to define if users are allowed to re-enter the campaign.| | + | === Start === |
- | |End|Marks the end of a campaign or filtering.| | + | Marks the beginning of a campaign. You have to define if users are allowed to re-enter the campaign. |
- | |Wait|You can define a waiting time (in minutes, hours or days).| | + | === End === |
- | |Scheduler|Determine the date and time of delivery. Define month, workday and time.| | + | Marks the end of a campaign or filtering. |
- | |Delivery|Define the delivery – you have to choose the message that you want to send.| | + | |
- | |Filter|Define filtering of criteria or attributes of your user data.| | + | |
- | |Split|Split elements allow multi-stage filtering or scheduling within your campaign.| | + | |
- | |Copy|Copy the user into a new auto target group.| | + | |
- | |Delete|Delete the user from a chosen auto target group.| | + | |
- | < | + | === Wait === |
- | When you insert longer waiting times, remember that the composition of auto target groups | + | You can define a waiting time (in minutes, hours, or days). |
+ | |||
+ | === Scheduler === | ||
+ | Determine the date and time of delivery. Define month, workday, and time. | ||
+ | |||
+ | === Delivery === | ||
+ | Define the delivery; you have to choose the message that you want to send. | ||
+ | |||
+ | === Filter === | ||
+ | Define filtering of criteria or attributes of your user data. | ||
+ | |||
+ | === Split === | ||
+ | Split elements allow multi-stage filtering or scheduling within your campaign. | ||
+ | |||
+ | === Copy === | ||
+ | Copy the user into a new auto target group. | ||
+ | |||
+ | === Delete === | ||
+ | Delete the user from a chosen auto target group. | ||
+ | |||
+ | <WRAP round info 100%> | ||
+ | When you insert longer waiting times, remember that the composition of auto target groups | ||
</ | </ | ||
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The buttons at the top left and right allow the following actions: | The buttons at the top left and right allow the following actions: | ||
- | |{{: | ||
- | |{{: | ||
- | |{{: | ||
+ | === Validate structure === | ||
+ | Check your workflow for completeness. Elements that contain errors are highlighted in red. | ||
+ | |||
+ | === Save === | ||
+ | Save your campaign structure after successful creation and validation. If the structure is invalid or not yet final, you can save it as a draft. Finalized structures are saved as active structures. | ||
+ | |||
+ | === Restore === | ||
+ | All previously saved drafts remain available and can be retrieved via this action. | ||
===== Activating a campaign ===== | ===== Activating a campaign ===== | ||
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- You have the option to define a period of time in which the campaign should be active under // | - You have the option to define a period of time in which the campaign should be active under // | ||
- Open the action // | - Open the action // | ||
- | - If there are messages embedded in the structure, you must first confirm their quality control. To do so, select a message down below, click on //Quality Control//, inspect the displayed test results and then click on the checkmark to approve message. Once all listed messages are confirmed, click on the button //Continue to the next step//. | + | - If there are messages embedded in the structure, you must first confirm their quality control. To do so, select a message down below, click on //Quality Control//, inspect the displayed test results, and then click on the checkmark to approve |
- | - In the last step, you can insert addresses | + | - You will now be taken to the step-by-step activation. Once you have completed this, the automatic process will start. |
- | - A click on the button // | + | - In the second step, you have the option |
+ | - For final control, | ||
<WRAP round important 80%> | <WRAP round important 80%> | ||
- | Do not hesitate to contact our support team through the service center if you are insecure about your campaigns being configured correctly. We are happy to run a quality check on your finished auto campaign. This ensures that you do not accidentally and unintentionally send mailings to the wrong addresses. | + | If you are insecure about your campaigns being configured correctly, do not hesitate to contact our support team via ticket. We are happy to run a quality check on your finished auto campaign. This ensures that you do not accidentally and unintentionally send mailings to the wrong addresses. |
</ | </ | ||
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- | {{tag>Auto-Campaign Filter Auto-Target-Group Birthday-Mailing Welcome-Campaign SYS Workflow Marketing-Automation auto campaign auto_campaign}} | + | {{tag>auto_target_groups birthday_mailings welcome_campaigns workflows marketing_automations auto_campaigns exclude_filter automatical reprocess reprocessing}} |