API key is needed to authenticate your requests via REST or SOAP. Navigate to Settings > API.

In clients that are enabled for omnichannel and use REST, existing keys are listed in the “REST” tab.

It is recommended to create a separate key for each application that uses REST.

To do so, follow the steps here:

1. Click on the “REST” tab.
2. Choose action “Create REST API key”.
   • Step 1: Assign a name for the application that will use the new key.
   • Step 2: Specify which IP addresses are allowed to use the new key. To do this, enter one or more IP addresses and click “Allow”. Alternatively, select “Allow all”.
   • Finalize action by clicking the “Create” button.
3. The created key is now listed with assigned name.

For the use of SOAP, you can find the API key of the client in the “SOAP” tab.