Click on Help at the top left to find various functions that answer your questions about using promio.connect.

The help section is divided into 5 different tabs:

There are many articles available in which you can find answers and instructions.

You’ll be suggested articles relevant to the area you are currently in. If you don’t find what you need, use the Search to find matching articles.

Here is an example for the Edit message area:

This additional feature lets you gather client-specific information and share it with your colleagues.

Here are some examples of how to use your specific wiki page:

* List of active auto target groups, their calculations, and update times. * Which soft bounce rule is active in the client, and does automatic cleanup remove these marked addresses from the auto-target groups? * Which unsubscribe page or unsubscribe procedure is used (e.g., newsletter unsubscribe, block list, negative list, newsletter management page)? * Information about the data fields * Information about the data fields Information about the use of (client-specific) placeholders * Information about from addresses * Information about imports or exports * Whether and for which domains dedicated servers are used * Whether server-side redirects are stored * etc.

If you need help from our support, you can create a ticket and ask your question directly to our support staff.

In the Ticket history, you can view the tickets you have already submitted.

To create a ticket, select the author of the ticket in the dropdown menu. Here you will find a list of all employees who are created under Administration → Clients & Customers → Users. In most cases, this is, of course, you.

Depending on the type of ticket, choose between the types Bug, Consulting, Feature request, Miscellaneous, Request for offer, Research/Analysis, Spam complaint, and Support. The ticket type can be adjusted during the ticket process. Email addresses that are relevant to the ticket can also be added.

Now enter a meaningful subject and write your message to us.

A support employee will contact you promptly.

The Service quota still available shows you how many tickets, callbacks, and support minutes are still available to you depending on the service level package you have booked.

Here you will find short articles about new features or changes, sorted by date in descending order. For some articles, you will find tutorials that explain the new features in more detail.

This area shows which bug fixes, new features, and miscellaneous items were made in the updates.

To provide you with the best possible support in your work with promio.connect, we offer you free online training. Here you can see the dates for upcoming training courses.