How do I use the help functions? [Service wiki]

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====== How do I use the help functions? ======

Click on //Help//{{:de:help.png?nolink&30|}} at the top left to find various functions that answer your questions about using promio.connect.

The help section is divided into 5 different tabs:

{{:en:help_menue.png?nolink&600|}}

===== Wiki ====

There are many articles available in which you can find answers and instructions.

==== Matching wiki articles ====

You’ll be suggested articles relevant to the area you are currently in. If you don’t find what you need, use the //Search// to find matching articles.

Here is an example for the //Edit message// area:

{{:en:help_menue_matching_wiki_articles_example.png?nolink&600|}}

==== Special wiki articles ====

This additional feature lets you gather client-specific information and share it with your colleagues.

Here are some examples of how to use your specific wiki page:

* List of active auto target groups, their calculations, and update times. 
* Which soft bounce rule is active in the client, and does automatic cleanup remove these marked addresses from the auto-target groups?
* Which unsubscribe page or unsubscribe procedure is used (e.g., newsletter unsubscribe, block list, negative list, newsletter management page)? 
* Information about the data fields
* Information about the data fields Information about the use of (client-specific) placeholders
* Information about from addresses
* Information about imports or exports
* Whether and for which domains dedicated servers are used
* Whether server-side redirects are stored
* etc.

<WRAP round tip 60%>
If you are interested in using a client-specific wiki page, please contact our support.
</WRAP>

===== Tickets ====

If you need help from our support, you can create a ticket and ask your question directly to our support staff.

==== Ticket history ====

In the //Ticket history//, you can view the tickets you have already submitted.

==== Create ticket ====

To create a ticket, select the author of the ticket in the dropdown menu. Here you will find a list of all employees who are created under //Administration -> Clients & Customers -> Users//. In most cases, this is, of course, you.

Depending on the type of ticket, choose between the types //Bug, Consulting, Feature request, Miscellaneous, Request for offer, Research/Analysis, Spam complaint, and Support//. The ticket type can be adjusted during the ticket process. Email addresses that are relevant to the ticket can also be added.

Now enter a meaningful subject and write your message to us.

A support employee will contact you promptly.

{{:en:help_menue_tickets.png?nolink&600|}}

==== Service quota still available ====

The //Service quota still available// shows you how many tickets, callbacks, and support minutes are still available to you depending on the service level package you have booked.

===== News ====

Here you will find short articles about new features or changes, sorted by date in descending order. For some articles, you will find tutorials that explain the new features in more detail.

{{:en:help_news.png?600|}}


===== Changelog ====

This area shows which bug fixes, new features, and miscellaneous items were made in the updates.


===== Online training ====

To provide you with the best possible support in your work with promio.connect, we offer you free online training. Here you can see the dates for upcoming training courses.

<WRAP round tip 60%>
If no training dates are available, please contact our support team if you and your colleagues are interested.
</WRAP>

{{tag>help ticket wiki news tutorials changelog online training client wiki service center}}
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