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--- en:how_to_deactivate_user_account [2017/05/23 11:21] – bk
+++ en:how_to_deactivate_user_account [2025/02/27 16:19] (current) – bk
@@ Line 1: / Line 1: @@
-====== How do I deactivate a user account? ======
+======  How do I delete or deactivate a user account? ======
+<WRAP round important 40%>
+To access this section of promio.connect, the role //Manage clients// is needed! \\ This right is included in the //Admin/Verwalter// role.
+</WRAP>
-Determine in which client / customer the account you want to deactivate is set up:
+User accounts can be deleted or deactivated in the section //Management//. Access this via the button {{:de:button_clientsettings.png?nolink&20|}} at the top left.
-  * Under //Account > Client//, you will find an overview of all users / employees registered in the current client.
-  * Under //Account > Client Management//, there is an overview of the current client’s customers. Enter a customer’s detail view. Here, you will find an overview of all users registered for this customer
-Enter the detail view for the user account you intend to deactivate. \\
-\\
-{{:en:staff_admin_actions_en.png?nolink|}}\\
-\\
-//Deactivate staff account//: This action allows you to deactivate the user’s account.  Logging in will then no longer be possible with this account. The account remains visible in the client, and the deactivation can be reversed.
-//Delete staff account//: Delete the user account. This action cannot be undone. After deletion, the account is no longer visible in the client. \\
+{{:en:management_account.png?nolink&400|}}
-\\
-<WRAP round info 80%>In order to deactivate a user, you must have the necessary access rights:
-  * To deactivate an account in the main client (the client you log in to promio.mail with), you require administrator rights.
-  * To deactivate an account in a customer / sub-client, you need  client management rights.
-</WRAP>
+  - In //Client/Company// area, click on //Companies & Clients//. \\ \\
+  - Go to the //Staff// tab to edit a user account in the current client. \\ OR \\ In the //Companies & Clients// tab, click to select the subclient whose user account you want to edit. \\ \\
-{{tag>Mitarbeiter Account Mandant Nutzer User löschen deaktivieren}}
+  - Click to select the user account you want to delete or deactivate. \\ \\
+  - Choose the //Delete// action. A deleted user account is completely removed and can no longer log in. Please contact our support team via ticket, if you would like to recover a deleted user.\\ OR \\ Choose the //Deactivate// action. A deactivated user account can be reactivated if necessary. Six months after deactivation, an account is automatically deleted for data protection reasons. \\  \\ {{:en:clientsettings_useraccount.PNG?400|}}
-{{tag>Employee Staff Account User Client Deactivation deactivate delete}}
+{{tag>user_accounts deactivate deactivation delete deletion }}

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