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--- en:how_to_deactivate_user_account [2017/05/23 11:10] – bk
+++ en:how_to_deactivate_user_account [2025/11/07 11:09] (current) – bk
@@ Line 1: / Line 1: @@
-====== How do I deactivate a user account? ======
+======  How do I delete or deactivate a user account? ======
+<WRAP round important 40%>
+To access this section of promio.connect, the role //Manage clients// is needed! \\ This right is included in the //Admin/Verwalter// role.
+</WRAP>
-Determine in which client / customer the account you want to deactivate is set up:
+User accounts can be deleted or deactivated in the section //Management//. Access this via the button {{:de:button_clientsettings.png?nolink&20|}} at the top left.
-  * Under //Account > Client//, you will find an overview of all users / employees registered in the current client.
-  * Under Account > Client Management//, there is an overview of the current client’s customers. Enter a customer’s detail view. Here, you will find an overview of all users registered for this customer
-Enter the detail view for the user account you intend to deactivate.
-{{:de:staff_admin_actions.png?nolink|}}
+{{:en:management_account.png?nolink&400|}}
+  - In //Client/Company// area, click on //Companies & Clients//. \\ \\
+  - Go to the //Staff// tab to edit a user account in the current client. \\ OR \\ In the //Companies & Clients// tab, click to select the subclient whose user account you want to edit. \\ \\
+  - Click to select the user account you want to delete or deactivate. \\ \\
+  - Choose the //Delete// action. A deleted user account is completely removed and can no longer log in. Please contact our support team via ticket, if you would like to recover a deleted user.\\ OR \\ Choose the //Deactivate// action. A deactivated user account can be reactivated if necessary. Six months after deactivation, an account is automatically deleted for data protection reasons. \\  \\ {{:en:clientsettings_useraccount.PNG?400|}}
-//Mitarbeiter deaktivieren//: Enter the detail view for the user account you intend to deactivate. . Ein Login ist mit diesem Account dann nicht mehr möglich. Der Account bleibt im Mandanten sichtbar und die Deaktivierung kann rückgängig gemacht werden.
+<WRAP round important 60%>
+For data protection reasons, user accounts that have not logged in for more than six months are initially blocked. A deactivated user can be reactivated if needed.
-//Mitarbeiter löschen//: Löschen des Nutzer-Accounts. Diese Aktion kann nicht rückgängig gemacht werden. Nach einer Löschung ist der Account im Mandanten nicht mehr sichtbar.
+Six months after deactivation, a user is automatically deleted for data protection reasons.
-<WRAP round info 80%>Um einen Nutzer deaktivieren zu können, benötigen Sie die notwendige Berechtigung:
-  * Um im Hauptmandant (also innerhalb des Mandanten, den Sie beim Login in die promio.mail angeben) einen Account deaktivieren zu können, benötigen Sie das Recht //Verwalter//.
-  * Um für Kunden / Untermandanten einen Account deaktivieren zu können, benötigen Sie das Recht //Kundenmanagement//.
 </WRAP>
-{{tag>Mitarbeiter Account Mandant Nutzer User löschen deaktivieren}}
+{{tag>user_accounts deactivate deactivation delete deletion }}
-{{tag>Employee Staff Account User Client Deactivation deactivate delete}}

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