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--- en:how_to_cancel_a_campaign [2015/08/17 17:12] – fw
+++ en:how_to_cancel_a_campaign [2025/02/27 14:52] (current) – bk
@@ Line 1: / Line 1: @@
-====== How to cancel a campaign? ======
+====== How do I cancel a campaign after activation? ======
-<WRAP center round important 60%>
+===== Stop campaigns in queue =====
-Campaigns in promio.mail can only be canceled prior to the start of delivery. Once a campaign is dispatched, it cannot be cancelled.
+Open the queue of outgoing campaigns  (//Delivery > Queue//).
+There are three menu items:
+  * //Prepared campaigns// with the campaigns waiting in line
+  * //In delivery// that all campaigns which are currently sent out
+  * //Network campaigns// with all network campaigns (special feature)
+Campaigns in the queue can be stopped by clicking //Cancel delivery// up to 5 minutes before start of delivery:
+{{:en:delivery_queue_cancel.png?200|}}
+After a short while, the campaign is not visible in the queue anymore but will be seen in the //drafts//. The assigned (static) target group that has been will receive the prefix “CANCEL_” and will be moved back to the address lists. The cancelation will be listed in the campaign’s logfile. //[2019-07-04 17:04] delivery cancelled by xy / promio.net GmbH//
+===== Stop during delivery =====
+Also, running deliveries (only campaigns of type "default") can be canceled or paused. This does not count for A/B tests and network campaigns.
+{{:en:delivery_queue_stop.png?400|}}
+===== Cancellation of auto campaigns =====
+The delivery of an auto campaign is managed dynamically via new registrations in the basic auto target group or the master data. There is no fixed delivery time. For this reason, you can't find the campaign in the queue. An auto campaign can be deactivated. No new addresses will get into the workflow, and a further delivery is not possible.
+Go to //Reporting// and choose the auto campaign that you want to deactivate. Deactivate the campaign in the //Details// tab.
+{{:en:reporting_autocampaign_deactivate.png?400|}}
+===== Cancellation of tracking campaigns and network tracking campaigns =====
+Tracking campaigns and network tracking campaigns are not //sent// via promio.connect but are used for statistics. They are therefore not found in the delivery queue and therefore cannot be stopped but can be deactivated. Select the campaign under //Reporting > Campaigns//. At the top right, you will find the //Deactivate campaign// button.
+{{:de:reporting_trackingcampaign_deactivate.png?200|}}
+After deactivation, the campaign will be seen in the //drafts//, and you can edit it again.
+<WRAP round important 80%>
+If you make changes in the creative after a deactivation, you should make the amended creative available to the sender. This is necessary if you have added or removed links because the link number has changed! It is possible to change a link target without changing the creative on the part of the sender.
+If you want to reactivate a campaign and the reporting already shows measured values, you should NOT reset the values (//measured data// checkbox: reset values) to keep the previous measurement values.
 </WRAP>
-The queue displays an overview of all campaigns currently in delivery as well as campaigns awaiting the start of delivery. Campaigns in the send queue can be removed from the queue up to five minutes before the delivery start by clicking on the delete symbol. After terminating in this way, you can find the campaigns again in the draft view, as well as the originally assigned target groups with the prefix “CANCEL_” in the target-group administration.
-{{:en:campaigns_queue_en.png?nolink|}}
+{{tag>deactivate delivery_cancellation campaign_cancellation queue stopping }}

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