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--- en:newsletter_reply [2014/07/11 13:26] – created sl
+++ en:newsletter_reply [2025/02/27 11:56] (current) – bk
@@ Line 1: / Line 1: @@
-====== What happens when a recipient replies to my newsletter? ======
+======  What happens when a recipient replies to my newsletter? ======
-**1. Reply-To-Address**
+When a reader replies directly to your email, the reply is sent to the address you entered as the sender address under Extras > Settings > From Addresses. Keep in mind that all bounces (e.g., out-of-office messages) are also sent to this address. For this reason, we recommend using an email address intended solely for this purpose. Be certain to check for responses after every mailing, there may be unsubscribe messages among them.
-Under //Extras > Settings > From addresses//, you could adjust the settings for a response to your newsletter.
+===== Reply-To-Address =====
-First choose the E-Mail-Address and click at //Details//.
+At //Settings > From addresses//, you can adjust the settings for a response to your newsletter. First select the affected //From Address// and then click on the //edit pen// on the upper right.
-{{:en:replyto_en.png?nolink|}}
+{{:en:settings_sender_example.png?nolink&700|}}
-Here you can choose an Reply-To-Address, where answers, absences or other mails should be sent to.
+Enter the address the direct answers should be sent to in the input field //Reply-To address//. \\
+A reply-to address can be registered separately for every from address, which means that from addresses that only differ in their visible sender name can have different reply-to addresses.
-**2. Inbox**
-The inbox is used for simpler processing of email responses. It will help you to automatically categorise emails initially and process them collectively. To be able to use the inbox, you must first set up filters.
+===== Set-up of system-side redirects =====
-During the initial set-up of the filters, set keywords as the basis for sorting emails. An email can be categorised as spam, for example, if the terms Rolex, Viagra, Casino etc occur. For an unsubscribe request, this will be keywords such as unsubscribe immediately, remove, block etc. If you continue to enter new keywords, the effectiveness of the filters will increase over time.
+A system-side redirect forwards all emails sent to the sender address to the indicated target address, which is not visible to the responder. Thus, in contrast to the functionality of a reply-to address, e.g., all automatic replies or replies created by copying the from address and then opening a new email are also forwarded.
-<WRAP round tip 60%>
+Under //Settings > Domains//, you can enter a destination address for each domain for such a system-side redirect. To define a different target address for a specific from address, please contact our support team. Here it is not possible to use different addresses for from addresses that only differ in their from name.
-The inbox is an optional feature in promio.mail.complete and select. If you would like to use it, please contact us at business@promio.net, or get in touch with your personal advisor.
-</WRAP>
-{{tag>Recipient Sender Reply-To Inbox Filter E-Mail Answers}}
+To see your system-side redirects go to //Settings > From addresses//, and click on your chosen from address.
+{{:en:settings_sender_forward.png?nolink&700|}}
+{{tag>responses recipients send_from_addresses replies reply_to_address inbox bounces answers system_side_redirects }}

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