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Trace: • Export: Which specifications has the batch process? • How is a target group assigned to an email? • How do I create an interface? • What to consider when using DMARC? • How do I remove duplicates? • How do I create a transactional campaign?
en:how_to_use_help

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en:how_to_use_help [2024/08/12 10:42] – bken:how_to_use_help [2025/02/27 13:09] (current) – bk
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 ==== Special wiki articles ==== ==== Special wiki articles ====
  
-This additional feature lets you gather client-specific information and and share it with your colleagues.+This additional feature lets you gather client-specific information and share it with your colleagues.
  
 Here are some examples of how to use your specific wiki page: Here are some examples of how to use your specific wiki page:
  
-* List of active auto target groups, their calculations and update times +* List of active auto target groups, their calculations, and update times.  
-* Which softbounce rule is active in the client and does automatic cleanup remove these marked addresses from the auto-target groups? +* Which soft bounce rule is active in the client, and does automatic cleanup remove these marked addresses from the auto-target groups? 
-* Which unsubscribe page or unsubscribe procedure is used (e.g. newsletter unsubscribe, block list, negative list, newsletter management page)?+* Which unsubscribe page or unsubscribe procedure is used (e.g., newsletter unsubscribe, block list, negative list, newsletter management page)? 
 * Information about the data fields * Information about the data fields
-* Information about the use of (client-specific) placeholders+* Information about the data fields Information about the use of (client-specific) placeholders
 * Information about from addresses * Information about from addresses
 * Information about imports or exports * Information about imports or exports
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 ==== Ticket history ==== ==== Ticket history ====
  
-In the //Ticket history// you can view the tickets you have already submitted.+In the //Ticket history//, you can view the tickets you have already submitted.
  
 ==== Create ticket ==== ==== Create ticket ====
  
-To create a ticket, select the author of the ticket in the dropdown menu. Here you will find a list of all employees who are created under //Administration -> Clients & Customers -> Users//. In most cases, this is of course you.+To create a ticket, select the author of the ticket in the dropdown menu. Here you will find a list of all employees who are created under //Administration -> Clients & Customers -> Users//. In most cases, this is, of course, you.
  
-Depending on the type of ticket, choose between the types //Bug, Consulting, Feature request, Miscellaneous, Request for offer, Research/Analysis, Spam complaint, Support//. The ticket type can be adjusted during the ticket process. Email addresses that are relevant to the ticket can also be added.+Depending on the type of ticket, choose between the types //Bug, Consulting, Feature request, Miscellaneous, Request for offer, Research/Analysis, Spam complaint, and Support//. The ticket type can be adjusted during the ticket process. Email addresses that are relevant to the ticket can also be added.
  
 Now enter a meaningful subject and write your message to us. Now enter a meaningful subject and write your message to us.
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 A support employee will contact you promptly. A support employee will contact you promptly.
  
-{{:en:help_menue_tickets.png?nolink&400|}}+{{:en:help_menue_tickets.png?nolink&600|}}
  
 ==== Service quota still available ==== ==== Service quota still available ====
  
-The //Service quota still available// shows you how many tickets, callbacks and support minutes are still available to you depending on the service level package you have booked.+The //Service quota still available// shows you how many tickets, callbacks, and support minutes are still available to you depending on the service level package you have booked. 
 + 
 +===== News ==== 
 + 
 +Here you will find short articles about new features or changes, sorted by date in descending order. For some articles, you will find tutorials that explain the new features in more detail. 
 + 
 +{{:en:help_news.png?600|}} 
  
 ===== Changelog ==== ===== Changelog ====
  
-This area shows which bug fixes, new features and miscs were made in the updates.+This area shows which bug fixes, new features, and miscellaneous items were made in the updates. 
  
 ===== Online training ==== ===== Online training ====
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 </WRAP> </WRAP>
  
-{{tag>help ticket wiki changelog online training client wiki service center}}+{{tag>help ticket wiki news tutorials changelog online training client wiki service center}}
en/how_to_use_help.1723452140.txt.gz · Last modified: 2024/08/12 10:42 by bk

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