With the menu item Addresses > Research you can search for a specific address or data set.

The research allows you to use the search criteria Address data field, Tracking link and X-UID-HEADER.

• Address data field: A search using the data fields set up for the current client.
• Tracking link: Here a user can be searched for via a tracking URL. Expected format: http://domain.de/red.php?r=1234&lid=1170000&ln=1
• X-UID-HEADER: Here, a user can be searched for via the string of X-UID header from the head of an e-mail. Expected format: lttrd1170000d12345lttrd

Furthermore you can search for IDs or parts of data field contents. You will receive a list of all addresses which conform to the request.

If you work with more than one client you can also conduct a search through all of these clients. Here you can only search for an exact e-mail-address or customer id. Find details of the address found by switching to the relevant subclient and using the address search there.

Select the relevant data set in the search results by clicking on the table row.

Through the buttons on the right you can perform the following actions:

Here you find the most important data such as name, postal address etc. in sections Identity, Address and Custom.

Here you can manually add the user to the blacklist. This address will now not receive any messages from this client anymore.

Here you can add a record to the test delivery list.

A period of time can be entered here during which the user will not receive any newsletters, e.g. because of vacation. After the time is over the newsletter delivery will continue as normal.

Here you can change the e-mail address. Depending on the configuration, a new double optin process starts and a confirmation e-mail is sent to the old address.

If the feature Omnichannel is booked, you find a tile for each channel, that shows the respective channel address on the identity sheet of the record under Opt-Ins.

Further information about the selected data set is available through different items:

data set overview

Here you find information about the different opt-ins: E-Mail, App Push, SMS, WhatsApp, Post. Only available in clients that have booked the Omnichannel feature.

Here it is visible to which of the currently available newsletter a user receives and which they did not subscribe to. Subscription and unsubscription can be managed here.

An overview of all block lists in which a user is contained. Add them to or remove them from a block list here.

The mailing history shows all campaigns / newsletters a certain user received.

Here is the information about the registration of the selected user (date, IP), in case the user entered the data base through an address generation.

Overview of all target groups a user is part of. For auto target groups you can also view the history.

This feature allows you to view the bounce header and understand the reason for the bounce. (e.g. Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable)