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--- en:how_to_exclude_blacklist_addresses_from_delivery [2014/09/19 16:29] – sw
+++ en:how_to_exclude_blacklist_addresses_from_delivery [2025/02/27 15:42] (current) – bk
@@ Line 1: / Line 1: @@
-====== How to exclude blacklist addresses from delivery? ======
+====== How do I exclude blacklist addresses from delivery? ======
-**Permanent exclusion**
+===== Permanent exclusion =====
-You can exclude blacklist addresses from all future deliveries of your client. In this case, enter the address under Extras > Blacklist.
+You can exclude blacklist addresses from all future deliveries of your client.
-{{:en:blacklist_en.png?nolink|}}
+At //Addresses > Lists > E-Mail blacklist//, you can add single e-mail addresses to the client’s blacklist or import a longer list.
-If the delivered blacklist is very large or addresses have to be on the blacklist regularly, you can create an automatic import process. For this reason, please contact your Account Manager.
+{{:en:addresses_lists_blacklist_manual.png?nolink&200|}}
-**Non-recurring exclusion**
+==== Insert address into blacklist ====
-If you want to exclude the addresses from the blacklist once for the delivery of a certain campaign, you can create a matching target group, that shows which data is contained in your data base (data with Opt-In). This is necessary, if a customer delivers a blacklist, to ban a booked standalone mailing from delivery.
+{{:en:addresses_lists_blacklist_manual_1.png?nolink&600|}}
-Make sure: If you do such a matching, you have to import the positive data, which you want to contact, BEFORE the matching. This is the only way to ensure, that the matching target group involves the full intersection between your complete data base and the delivered blacklist.
-Proceed as follows:
+==== Import blacklist ====
-  - Upload the addresses of the blacklist to FTP. The uploaded csv-file must include ONLY mail addresses (no quotation marks before/after the addresses).
+{{:en:addresses_lists_blacklist_manual_2.png?nolink&400|}}
-  - Select under Target Groups > Import the uploaded file and choose the import mode"assign by e-mail". This import mode selects within the data base the addresses, which are included in the uploaded blacklist.
-  - Confirm the import with OK. A target group is created and displayed directly, which includes the intersection between the blacklist and the complete data base. Please consider, that this operation can take up top 1 min, depending on the size of the blacklist. The created matching target group my be empty, if no addresses from your data base are included in the blacklist.
-  -  You can reconcile a duplicate matching between your positive target group and the created blacklist matching target group. If your positive target group is no auto target group, it is also possible to reduce the target group using the button "Reduce target group".
-<WRAP center round alert 60%>
+If the blacklist is very long or addresses have to be added to the blacklist regularly, you can create an automatic import process. If interested, please contact our support team via ticket.
-Pay attention to choose the right import mode - the import mode "default" would record the addresses from the blacklist to your whole data base permanently!
+===== One-time exclusion =====
+If you want to exclude the addresses on the blacklist only once from the delivery of a certain campaign, you can create a comparing target group that shows which addresses of your database are contained in the blacklist. This can be necessary when a customer delivers a blacklist to ban these from a booked standalone mailing.
+But be careful: You have to import the positive data that you want to contact BEFORE the comparison. This is the only way to ensure that the matching target group involves the full intersection between your complete database and the delivered blacklist.
+{{:en:addresses_lists_import_pc_file.png?nolink&200|}}
+Proceed as follows:
+  - To import the addresses, go to Addresses > Lists > Target groups and click the button on the bottom right. Then select //Create target group by file//. The single column CSV file can include email addresses, custID (customer ID), or ID (promio intern ID). It cannot have limiters like quotation marks before/after addresses.
+  - Now find the file on your computer and upload it. This upload selects the addresses from your total mail user data that are contained in the file.
+  - Confirm the import with OK. Give a name to the file. This name will be used for the new target group, which can be found at addresses > lists > target groups now. It contains the intersection between the blacklist and the complete database. Please consider that this operation can take up to 1 min, depending on the size of the blacklist. The created matching target group may be empty, if no addresses from your database are included in the blacklist.
+  - You can now duplicate match your positive target group and the created blacklist. If your positive target group is not an auto target group, it is also possible to reduce the target group using the button //Reduce target group//.
+<WRAP round alert 80%>
+This only works when using “Create target group by file”, if you used “import addresses” you would enter the blacklisted addresses permanently into your data base.
 </WRAP>
-<WRAP center round info 60%>
-Such a matching can also be used against a domain-blacklist. The steps taken are the same as for a blacklist with mail addresses. Be sure that the delivered blacklist only contains domains (no @ before) and choose the import mode "Assign by domain". The target group is available after the startet jobqueue.
+===== Temporary exclusion =====
+Also, a temporary exclusion of addresses is possible. Temporary blacklists can be used to not ban an e-mail address in general but to exclude it for a limited span of time from a specific delivery. \\ You can create these lists at //Addresses > Lists > Temporary blacklist// with the bottom right button.
+You can create these under //Addresses -> Lists// in the temporary block lists tab. You can create a temporary block list using the button at the bottom right.
+{{:en:addresses_lists_create_temporary_blacklist.png?nolink&200|}}
+You can import e-mail addresses or domains, also in an encrypted mode (MD5, SHA1, SHA256, SHA512).
+The encrypted mode must be configured and is not available as a standard feature. If you’re interested, please contact your account manager.
+<WRAP round info 60%>
+Further instructions on how to use a temporary blacklist can be found in the article //"[[en:how_to_use_temporary_blacklists]]"//.
 </WRAP>
-{{tag>Blacklist Matching Target-Group Import Email Addresses Exclusion}}
+===== Exclusion of domains =====
+Domains can also be banned from delivery. For this occasion, there is a domain blacklist available. A domain blacklist leads to addresses from this domain beeing excluded during address imports or via address generation.
+==== Manual filling of domain blacklist ====
+If you would like to add domains to the domain blacklist, please contact our support team via ticket. The already existing database will not be compared to the blacklist. Email addresses that match the domain have to be unsubscribed manually.
+==== Automatic filling of domain blacklist ====
+The automatic import is the preferred way. It guarantees that all matching database entries will be unsubscribed. If you want to activate an automatic blacklist import, please contact our support team via ticket.
+{{tag>domain_blacklist matching excluding exclude_filter }}

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