Differences

This shows you the differences between two versions of the page.

--- en:how_to_deactivate_user_account [2015/07/09 16:59] – fw
+++ en:how_to_deactivate_user_account [2025/02/27 16:19] (current) – bk
@@ Line 1: / Line 1: @@
-====== How to deactivate an user account ======
+======  How do I delete or deactivate a user account? ======
-At //Account > Client//, you see all accounts of your client. Please go to details view of the account you want to deactivate.
+<WRAP round important 40%>
+To access this section of promio.connect, the role //Manage clients// is needed! \\ This right is included in the //Admin/Verwalter// role.
+</WRAP>
-{{:en:staff_admin_actions_en.png?nolink|}}
+User accounts can be deleted or deactivated in the section //Management//. Access this via the button {{:de:button_clientsettings.png?nolink&20|}} at the top left.
-//Deactivate staff account//: You can deactivate the staff account here. Login of this account will be blocked. Deactivated accounts remain visible and reactivation is possible.
+{{:en:management_account.png?nolink&400|}}
-//Delete staff account//: Deletion of the staff account. Deletion is irreversible. Deleted accounts are not visible in your client.
+  - In //Client/Company// area, click on //Companies & Clients//. \\ \\
+  - Go to the //Staff// tab to edit a user account in the current client. \\ OR \\ In the //Companies & Clients// tab, click to select the subclient whose user account you want to edit. \\ \\
-<WRAP round info 60%>
+  - Click to select the user account you want to delete or deactivate. \\ \\
-If there are subclients please go to //Account > Clientmanagement// to find user accounts in details view of the subclient.
+  - Choose the //Delete// action. A deleted user account is completely removed and can no longer log in. Please contact our support team via ticket, if you would like to recover a deleted user.\\ OR \\ Choose the //Deactivate// action. A deactivated user account can be reactivated if necessary. Six months after deactivation, an account is automatically deleted for data protection reasons. \\  \\ {{:en:clientsettings_useraccount.PNG?400|}}
-</WRAP>
-{{tag>Employee Staff Account User Client Deactivation deactivate delete}}
+{{tag>user_accounts deactivate deactivation delete deletion }}

User Tools

Site Tools

Differences

Page Tools