Service wiki

Import: Which specifications has the batch process?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-15T13:51:12+00:00

Import: Which specifications has the batch process? Manual Import Please upload csv-files with addresses or target group definitions (with customer IDs or eMail addresses) to /upload/manual. Click on Adresses > Lists, choose action Import addresses

The structure of the promio.connect platform

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T14:46:23+00:00

The structure of the promio.connect platform Overview Dashboard After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect. Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover.

How to develop e-mail templates for promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:24:06+00:00

How to develop e-mail templates for promio.connect? The following document provides technical information for the development of e-mail templates for promio.connect. General information * Special characters must use XML conform entities: * "

How do I create a domain?

Anonymous (anonymous@undisclosed.example.com) — 2025-08-04T10:31:10+00:00

How do I create a domain? To use a domain in promio.connect as a sender domain, you need to register it with your provider. Add the domain under Settings > Domains as the sender domain to generate and display the records to be entered at your provider for this domain.

Definitions

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:34:39+00:00

Definitions Auto Campaign Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications: * Event-related emails (birthday, name day) * Send out after specified events (after subscribing, after ordering)

How can I log in to promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:17:57+00:00

How can I log in to promio.connect? Login The person responsible for user administration in your company will provide you with an ID assigned to your company and your username for your promio.connect account. If your new user account is created, a registration mail will be sent. By clicking the link, you can set a password with which you can log in. The link is valid for 24 hours.

How do I generate web-push opt-ins?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:27:14+00:00

How do I generate web-push opt-ins? Web-push notifications are messages that are delivered to the web browser. The user can be on any website. If the web browser is closed at the time of delivery, the notification will be displayed the next time it is opened. Below you will find instructions on how to generate opt-ins for web push notifications.

My first campaign setup in promio.connect

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T15:02:52+00:00

My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on

How do I set up a campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:23:53+00:00

How do I set up a campaign? Create campaign Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign. After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to

How can I measure the conversion?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:43:41+00:00

How can I measure the conversion? A conversion is a specific action that occurs as a result of an advertising measure. This can be an order, a download, filling out a contact form, subscribing to a newsletter, etc. The conversion rate is one of the most important metrics in online marketing. It helps you to better assess the success of an optimization strategy. Specifically, the conversion rate refers to the number of conversions generated in relation to the number of users.

How do I use the two-factor authentication for my user account?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:18:17+00:00

How do I use the two-factor authentication for my user account? If you use the additional feature Login via SSO (Single Sign On), 2FA is not available. The usage of the two-factor authentication (2FA) is an additional verification of safety. If you are logged in to promio.connect, click the button

Automatic export: Type 'Network - Bounces'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:41:59+00:00

Automatic export: Type 'Network - Bounces' All bounces (hard- and softbounces) of e-mails in network master campaigns will be exported. This export is only available for network master clients. This export can only be processed incrementally. Filename

Automatic export: Type 'Network - Recipients'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:43:12+00:00

Automatic export: Type 'Network - Recipients' Every user ID who has been contacted by network campaigns, is exported. This export is only available for network master clients. This export can only be processed incrementally. Filename: [SENDER-ID]_networkRecipients_incremental.csv (respectively with individual date suffix)

What to consider when using DMARC?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-10T13:15:24+00:00

What to consider when using DMARC? Status Quo DMARC requires usage of DKIM and SPF (which is mandatory for promio.connect domains). Basics can be found here: There is a common problem that prevents DMARC from widespread usage for a strict policy (policy=REJECT): Redirects can destroy the DMARC signature header. This happens with common groupware (Microsoft Exchange, Novell GroupWise,IBM Lotus Domino), with Sieve-rules and some free mail provider (some hot…

How to set up a tracking campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-27T08:44:36+00:00

How to set up a tracking campaign? A tracking campaign is what you can set up if your campaign is created in promio.connect but sent from a second system. Usually this campaign type is used for the dispatch of promotional emails through a partner. By generating the creative promio.connect, the promio tracking is integrated This means although the campaign is delivered by an external system, the campaign statistics are available in promio.connect.

Automatic export: Type 'Campaigns'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:03:25+00:00

Automatic export: Type 'Campaigns' Campaign data is exported that were delivered. As auto campaigns exist that use one e-mail ID several times for a longer period of time or several times a day (e.g. birthday mailings), the only unique ID is sendQueue-ID.

Automatic export: Type 'Recipients'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:56:26+00:00

Automatic export: Type 'Recipients' Every user ID who has been contacted, is exported. This export can only be processed incrementally. Filename: [SENDER-ID]_recipients_incremental.csv (respectively with individual date suffix) Example: "sendQueueId";"emailId";"campaignId";"newsletterId";"campaignCode";"userId";"custID";"mail" "799786";"105190";"65445";"87958";"customerCode";"521516";"customer12345";"mail@mail.com"

Automatic export: Type 'Blocklist Audition'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:58+00:00

Automatic export: Type 'Blocklist Audition' Every change (additions and losses) of blocklists are exported. Filename: [SENDER-ID]_blocklist_audit_[full|incremental].csv (respectively with individual date suffix) Example: "blocklistId";"ts";"userId";"custID";"mail";"status";"sourceType";"sourceId";"remark" "80347";"2011-01-26 00:10:04";"522503";"CUSTOMERCODE";"mail@mail.com";"1";"1";"13011";""

Automatic export: Type 'Clicks'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T13:11:25+00:00

Automatic export: Type 'Clicks' Every clicker of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_clicks_incremental.csv (respectively with individual date suffix)

Automatic export: Type 'Conversions'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T14:48:21+00:00

Automatic export: Type 'Conversions' Every tracked conversion will be exported. Conversion can be measured via promio.connect tracking pixel on external landingpages or customer pages. Parameters 1-4 are strings occupied during conversion, e.g. with sales volume, article group, page-

Automatic export: Type 'Links'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:09:36+00:00

Automatic export: Type 'Links' Every link of the sent e-mail including its tags are exported. Even if one e-mail is sent out several times (e.g. auto-campaigns), this will only be exported once in the link-export per export period. Filename: [SENDER-ID]_links_[full|incremental].csv (respectively with individual date suffix)

How to import addresses?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:20:04+00:00

How to import addresses? Address data can be added to promio.connect using the address import. After a successful import, this address data is available in promio.connect as a target group. Only upload addresses from which you have an “opt-in”. This means that the owners of the addresses have actively and knowingly allowed you to store and use the address and further personal data to contact them! In the event of complaints and in cases of doubt, you must be able to prove where and when you o…

promio.connect Wiki

Anonymous (anonymous@undisclosed.example.com) — 2025-01-31T10:02:48+00:00

promio.connect Wiki Welcome to the promio.connect Wiki! Here you will find quick and easy answers to your questions about promio.connect. Whether you want to understand the basics or delve deeper into specific topics, this wiki will provide you with the information you need. The search function will help you find what you are looking for in no time at all.

Where can I find technical status information about promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2022-04-12T11:50:29+00:00

Where can I find technical status information about promio.connect? You can find the current technical status of promio.connect at any time. A special status page has been set up for this purpose. You can see the status under the following link: Status promio.connect

Automatic export: Type 'Blacklist'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:36:50+00:00

Automatic export: Type 'Blacklist' The blacklist is exported. This can include the following types: * Hardbounces * Manual entries into the blacklist via promio.connect * Personal unsubscription by the recipient (if this is configured) A data record is only exported if the corresponding e-mail address is member of your database.

Automatic export: Type 'Blacklist Complete'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:37:21+00:00

Automatic export: Type 'Blacklist Complete' The blacklist is exported. This can include the following types: * Hardbounces * Manual entries into the blacklist via promio.connect * Personal unsubscription by the recipient (if this is configured)

Automatic export: Type 'Blocklist Definitions'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:45:26+00:00

Automatic export: Type 'Blocklist Definitions' All of the current blocklist definitions are exported. A blocklist is defined by an auto target group that is assigned to a contractor. If there is a sendout of such a campaign with a contractor, the customer IDs in existing blocklists are filtered before sendout. In contrast to blacklists, blocklists are solely based on customer ID and do not allow an inventory stock on a domain- or e-mail level.

Automatic export: Type 'Newsletter Audition'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:42:08+00:00

Automatic export: Type 'Newsletter Audition' Every change in newsletter subscriptions (additions and losses) of all newsletters are exported. Filename: [SENDER-ID]_newsletter_audit_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Newsletter Audition specific'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:43:47+00:00

Automatic export: Type 'Newsletter Audition specific' Every change in newsletter subscriptions (additions and losses) of a defined newsletter are exported. Filename: [SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Newsletter Definitions'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:51:07+00:00

Automatic export: Type 'Newsletter Definitions' The current newsletter definitions are exported. Filename: [SENDER-ID]_newsletter_definitions_[full|incremental].csv (respectively with individual date suffix) Example: "newsletterId";"senderId";"clientId";"name";"adrGenActive";"ts" "80347";"11xxx";"11xxx";"Weekly Newsletter";"1";"2010-06-01 17:04:42"

Automatic export: Type 'Newsletter - monthly report'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:51:21+00:00

Automatic export: Type 'Newsletter - monthly report' A report of response data (opens, clicks) of all newsletters that were delivered is exported. The following options of this export are obligatory: period = monthly, format = csv. Filename: [SENDER-ID]_newsletter_monthly_report_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Opens'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:55:05+00:00

Automatic export: Type 'Opens' Every opener of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_opens_incremental.csv (respectively with individual date suffix)

Automatic export: Type 'Auto Target Group Unsubscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:18+00:00

Automatic export: Type 'Auto Target Group Unsubscriptions' Unsubscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Auto Target Group Subscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2025-03-18T16:45:27+00:00

Automatic export: Type 'Auto Target Group Subscriptions' Subscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)

Dataexchange: What batch processes are offered by promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T14:44:46+00:00

Dataexchange: What batch processes are offered by promio.connect? This article describes all import and export batch processes of promio.connect. These are no real-time processes, but typically daily, weekly or monthly processes. For all real-time applications, e.g. address registration, newsletter management, data changes, the promio.connect

Where can I change the profile settings of my user account?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-25T10:20:51+00:00

Where can I change the profile settings of my user account? Change profile settings in the section Management. Access this via the button at the top left. To access this section, Client/Company of promio.connect, the role Manage clients is needed!

Deleting of personal data (DSGVO/GDPR)

Anonymous (anonymous@undisclosed.example.com) — 2025-10-16T07:53:42+00:00

Deleting of personal data (DSGVO/GDPR) Personal data generally is to be deleted when the intended usage is over. Simultaneously with this obligation to delete, there is the burden of proof in the context of judicial or extrajudicial disputes, e.g. for the evidence of an opt-in or the intended use of the data. This means there is a legitimate interest, with a duration of 36 months after sending the last message (limitation period), to save personal data for the proof of intended usage.

How do I create a new network tracking campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:19:44+00:00

How do I create a new network tracking campaign? The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn…

How do I create a role?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T16:19:39+00:00

How do I create a role? To access this section of promio.connect, the role Manage roles and rights is needed! This right is included in the Admin/Verwalter role. Where do I find roles? Roles can be managed in the section Management. Access this via the button

Automatic export: Type 'AdManager - Statistics'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T13:52:28+00:00

Automatic export: Type 'AdManager - Statistics' Every advertising data will be exported from the AdManager. The export can only be fully processed (not incrementally). Filename: [SENDER_ID]_admanager_full.csv (respectively with individual date suffix)

Automatic export: Type 'AdManager - Inventory'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T13:53:11+00:00

Automatic export: Type 'AdManager - Inventory' Every AdManager data and their usage in sent messages will be exported. Filename: [SENDER_ID]_admanagerInventory_full.csv (ggf. mit individuellem Datums-Suffix) Example: "adCampaignId";"adCampaignName";"adCreativeId";"adCreativeName";"letterId";"link" "123";"Name";"11059";"Creative_1";"12345";"1" "123";"Name";"11059";"Creative_1";"12345";"2" "123";"Name";"11059";"Creative_1";"12346";"1"

Automatic export: Type 'Campaign Statistics'

Anonymous (anonymous@undisclosed.example.com) — 2024-05-06T14:41:37+00:00

Automatic export: Type 'Campaign Statistics' The statistics of all campaigns will be exported up to 30 days after the start of delivery. The number of exported last delivery days can be configured (default: 7 days). The following campaign types are NOT included:

Automatic export: Type 'Channel Optins'

Anonymous (anonymous@undisclosed.example.com) — 2023-06-19T09:08:29+00:00

Automatic export: Type 'Channel Optins' Every change in optins (additions and removals) of all channels are exported. Filename: [SENDER-ID]_channelOptins_[full|incremental].csv (respectively with individual date suffix) Example: "id";"status";"channelId";"ts";"interfaceId";"userId";"custId";"ip";"data" "542";"1";"1";"2023-02-08 17:35:42";"244";"30";"CUSTOMERCODE";"192.168.0.1";"{"mail":"mail@mail.com","__log":"website"}" "509";"-1";"3";"2023-01-05 16:47:26";"0";"29";"CUSTOMERCODE";"192.168…

Automatic export: Type 'Optin History'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T16:07:41+00:00

Automatic export: Type 'Optin History' Subscriptions via all address generations are exported. The export can only be fully processed (not incrementally). Filename: [SENDER-ID]_optinHistory_full.csv (respectively with individual date suffix) Example

How do I create a filter?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:46:30+00:00

How do I create a filter? You can apply predefined filters when assigning a target group to an email or when using the target group function filter. This entry explains how to define and save filters. Filters can be used in standard campaigns as well as in the workflow of auto campaigns.

How to use the profiler?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T11:08:35+00:00

How to use the profiler? With the help of the feature profiler, you can filter recipients who are interested in a specific topic (clicked an article with the according topic tag) or who gave a specific answer to a question asked. Link-Tagging By adding link tags, you can group and analyze all thematically related links in click statistics, only in standard or A-B campaigns.

Automatic export: Type 'Bounces'

Anonymous (anonymous@undisclosed.example.com) — 2024-10-16T09:12:21+00:00

Automatic export: Type 'Bounces' All bounces (hard- and softbounces) of an e-mail will be exported. Data of full export is available since april 2016. Filename: [SENDER-ID]_bounces_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Mailuser'

Anonymous (anonymous@undisclosed.example.com) — 2024-10-16T09:21:33+00:00

Automatic export: Type 'Mailuser' The complete database is exported. This is variable, depending on the settings of the client. Filename: [SENDER-ID]_mailuser_[full|incremental].csv (respectively with individual date suffix) Example: "b2b_user_id";"id";"mail";"nick";"vorname";"name";"gender";"mailerror";"unsubscribe";"source";"strasse";"plz";"ort";"custID";"reg_datetime";"reg_ip";"tsLastUpdate";"test_flag";"test_letter_id" "11xxx";"12345";"mail@mail.com";"nickname";"Tom";"Smith";"1";"0";"0…

Automatic export: Type 'Target Group'

Anonymous (anonymous@undisclosed.example.com) — 2023-06-19T09:02:14+00:00

Automatic export: Type 'Target Group' Current content of a target group is exported. The export can only be fully processed (not incrementally). Filename: [SENDER-ID]_targetgroup_[targetgroupID]_full.csv (respectively with individual date suffix)

How can I delete target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-08T07:33:59+00:00

How can I delete target groups? Delete auto-target groups and static target groups You can delete auto-target groups and static target groups under Addresses -> Lists -> Target groups. Place a checkmark next to the target groups that you want to delete.

How do I analyze a sent campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-18T08:38:28+00:00

How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list:

How do I cancel a campaign after activation?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:52:23+00:00

How do I cancel a campaign after activation? Stop campaigns in queue Open the queue of outgoing campaigns (Delivery > Queue). There are three menu items: * Prepared campaigns with the campaigns waiting in line * In delivery that all campaigns which are currently sent out

How do I control a user's client access?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-03T08:22:41+00:00

How do I control a user's client access? To access this section of promio.connect, the role Manage clients is needed! This right is included in Admin/Verwalter role. If you manage multiple clients but want to control access to them independently of the client hierarchy, you can set this individually for a user. You can create users in the main client and from there grant access to the desired clients and set a standard login client.

How do I create an auto target group?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:10:24+00:00

How do I create an auto target group? At Addresses > Lists, a new automatic target group (short: auto target group) can be created via the button on the bottom right. To do this, a name must be assigned to the auto target group. The target group will then appear under

How do I create an account for a new user?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-01T10:18:20+00:00

How do I create an account for a new user? To access this section of promio.connect, the role Manage clients is needed! This right is included in the Admin/Verwalter role. User accounts can be created and edited in section Management. Access this via the button

How do I create a transactional campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-12-18T07:54:37+00:00

How do I create a transactional campaign? A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password.

Where can I find the documentation for the REST API?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:28:14+00:00

Where can I find the documentation for the REST API? REST API allows promio.connect functions to be accessed by external devices, e.g., * Retrieving user information with various identification properties * Registering users for all available channels

How do I use the help functions?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:09:19+00:00

How do I use the help functions? Click on Help at the top left to find various functions that answer your questions about using promio.connect. The help section is divided into 5 different tabs: Wiki There are many articles available in which you can find answers and instructions.

How can I increase the deliverability of my email campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T09:43:29+00:00

How can I increase the deliverability of my email campaigns? Promio.net uses or offers the following tools and techniques to improve deliverability: SPF, DKIM, DMARC, abuse@, and postmaster@ email addresses, DOI, the option to unsubscribe, spam filter testing, inbox preview, feedback loops, etc.

How do I use the system unsubscribe page?

Anonymous (anonymous@undisclosed.example.com) — 2025-05-05T09:51:18+00:00

How do I use the system unsubscribe page? You can use the system unsubscribe page by using the following link: By appending a parameter to the link, you can specify the language in which the page is shown: * https://system.promio-connect.com/us/?lang=en

Anonymous (anonymous@undisclosed.example.com) — 2026-04-23T11:39:16+00:00

Table of contents The structure of the promio.connect platform “The structure of the promio.connect platform” Definitions “Definitions” My first campaign setup in promio.connect “My first campaign setup in promio.connect” Login “How can I log in to promio.connect?” Management “Where can I change the profile settings of my user account?” Companies & Clients “How do I create an account for a new user?” “How do I control a user's client access?” “How do I set up a user acc…

Why do I need block lists?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:22:17+00:00

Why do I need block lists? A block list defines an auto target group assigned to a distinct client, i.e., each client has only one block list and vice versa. When sending a mailing that is assigned to this client, the user IDs that are on an existing block list are filtered out of the delivery.

Why do I need DKIM?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-26T11:37:55+00:00

Why do I need DKIM? The use of DKIM (DomainKeys Identified Mail) usually improves deliverability. DKIM and SPF (Sender Policy Framework) are the most applied methods to authenticate senders. The establishment of DKIM for a sender domain provides a digital signature in the header of all emails that are sent with the sender's domain on promio.connect. With this signature the recipient can validate the identity of the sender by matching it with a public key and thus verify the authenticity of the…

What is a bounce?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-21T10:46:35+00:00

What is a bounce? A bounce is an error message that is automatically generated by the recipient server when an e-mail cannot be delivered. There is a difference between a hard bounce and a soft bounce. * The hard bounce is a permanent problem, e.g. that the address no longer exists. Addresses that generate a hard bounce are immediately unsubscribed by promio.connect and are not contacted again.

How do I send an attachment?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-27T07:25:25+00:00

How do I send an attachment? You can add your pictures, pdf documents or other media data as an attachment. You should only do this in exceptional cases. We recommed to make pdfs and other attachments available online as a downlaod file. Then link the file in your message.

What are complaints?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-25T10:42:51+00:00

What are complaints? Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from …

What is the difference between static target groups and auto target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:56:23+00:00

What is the difference between static target groups and auto target groups? Auto target groups Auto target groups can be created manually or are created automatically when you create a newsletter or a block list. An auto-target group is always up to date and therefore constantly changes in size due to

Why is my email classified as spam?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T09:49:37+00:00

Why is my email classified as spam? One or more of the following factors could be increasing the email’s spam score and causing it to be filtered into the spam folder: * Suspicious content. Avoid spam-typical words like Rolex, Viagra, and casino in both the subject line and the email’s content. Even words that don’t seem immediately suspicious - such as “free” - may be marked as suspicious if they appear multiple times. An

How does split testing work?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-26T09:50:55+00:00

How does split testing work? What is an A-B test/split test? It is often difficult to predict how readers will react to a campaign. This is why the most important principle in email marketing is test, test, test. The automatic A/B split tests in promio.connect make it easy to test a campaign. Set up two or more emails (with differences in,e.g., subject line, sender, or content). Each of these emails is sent to a subset of the target group. The winning email (with the highest open, click, or c…

How do I add an RSS feed?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:31:17+00:00

How do I add an RSS feed? The client needs a license for this feature. If you are interested, please contact our support team via ticket. In the menu item Content -> RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system. You can generally use these, in templates that are used in the scheduler or when sending via the

How can I analyze more than one campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-18T07:06:18+00:00

How can I analyze more than one campaign? In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. Views Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view under

How do I create an address file?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T16:06:20+00:00

How do I create an address file? Address files, which are imported to promio.connect, must be CSV files or TXT files. * No blank lines (cells can be empty, but the column e-mail must include an address in every line). * In every column, there has to be standardized information, which means that first names are all standing in the column “First Name”.

How do I set up a user account for an employee in an SSO (Single Sign-On) client?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T15:43:37+00:00

How do I set up a user account for an employee in an SSO (Single Sign-On) client? Logging in via SSO (Single Sign-On) must be configured for the client. It is not available by default. If you are interested, please contact our support team via a ticket.

How do I create an interface?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:44:09+00:00

How do I create an interface? For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses > Interfaces. Creation of an interface Via Addresses > Interfaces

How do I create a network campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T17:02:17+00:00

How do I create a network campaign? In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket.

How do I create a newsletter?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:55:07+00:00

How do I create a newsletter? It can be useful to create a newsletter for the following use cases: You send out several newsletters that you want to manage separately Reasons for this could be * a separate subscription and unsubscription procedure

How do I create a template?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:05:11+00:00

How do I create a template? Templates save time and increase efficiency by standardizing recurring messages and reducing the effort required for manual writing. They also ensure consistency and professionalism in communication, as all emails have a uniform layout and structure.

How do I delete or deactivate a user account?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-07T10:09:00+00:00

How do I delete or deactivate a user account? To access this section of promio.connect, the role Manage clients is needed! This right is included in the Admin/Verwalter role. User accounts can be deleted or deactivated in the section Management. Access this via the button

How do I exclude blacklist addresses from delivery?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-27T17:11:39+00:00

How do I exclude blacklist addresses from delivery? Permanent exclusion You can exclude blacklist addresses from all future deliveries of your client. At Addresses > Lists > E-Mail blacklist, you can add single e-mail addresses to the client’s blacklist or import a longer list.

How do I get informed about news?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:24:36+00:00

How do I get informed about news? When a new version of promio.connect is put online, a pop-up will appear when you log in for the first time, offering you articles with information about new features or changes. If you click on close, it will not appear again until the next update.

How do I integrate coupon codes into my mailing?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-29T08:17:04+00:00

How do I integrate coupon codes into my mailing? You can find a list of all coupon codes that have already been imported under Content > Coupon codes. The remaining amount is reduced after each delivery that uses codes from the corresponding list and assigns one to each recipient.

How can elements of an email be personalized?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:11:31+00:00

How can elements of an email be personalized? Placeholders are available for commonly used personalization like salutations. They can be easily selected by means of a button. Personalizations that will only be used once can also be integrated via

How do I upload pictures?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:49:34+00:00

How do I upload pictures? There are two basic options to place pictures in your emails: * If you use the E-Mail Builder and add a layout with places for pictures, you can click on the image symbol (grey rectangle) and directly upload and edit a picture.

How do I use the calendar?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:11:21+00:00

How do I use the calendar? You can open the calendar via the button at the top left. This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again. Events: * Process: jobs such as the winner selection from A/B campaigns

How can I use emoji/symbols in the subject line?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:01:21+00:00

How can I use emoji/symbols in the subject line? All kinds of symbols (emoji, emoticons, symbols, and special characters) can be inserted into the subject line. You can find a selection of symbols here: Emojis Dingbat Miscellaneous Symbols Step 1 Insert the symbol as an entity. [Example: the entity that corresponds to the dingbat

How do I send test emails, and how do I create a test delivery list?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:13:14+00:00

How do I send test emails, and how do I create a test delivery list? Before actually dispatching your email, we advise you to start a test delivery. Only then can you really find out how your email appears in the inbox. The recipients for your test distribution list can be viewed and edited at

What is the maximum size of an attachment?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-17T11:58:36+00:00

What is the maximum size of an attachment? The maximum size of your mail attachment depends on the number of recipients of your mailings. As a guideline, the product of recipients and the size of your attachments should not exceed 16 GB. Examples:

What is a list help?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T10:57:39+00:00

What is a list help? By default, the header of an email sent via promio.connect always contains a list unsubscribe link that allows you to unsubscribe. This is required by the CSA. The CSA allows the use of a list to help with justified exceptions. There are emails that are sent and cannot be turned off because they contain essential transactional information that is essential for processing and documenting orders, especially in the food industry, as well as for fulfilling legal and business o…

How can I send via multiple communication channels?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:55:31+00:00

How can I send via multiple communication channels? promio.net offers you the central creation and management of campaigns in various communication channels. It is possible to link to multiple channels to address customers. Central reporting of the channels and campaign results is also available.

What is my API key?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:53:52+00:00

What is my API key? An API key is needed to authenticate your requests via REST. Navigate to Settings > API. REST In clients that are enabled for omnichannel and use REST, existing keys are listed in the „REST“ tab. Create REST API key It is recommended to create a separate key for each application that uses REST.

Where do I find access data for SFTP?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:27:45+00:00

Where do I find access data for SFTP? The GDPR requires the transfer of personal data via secure connections. Therefore, only SFTP connections and transmission via the frontend (HTTPS) are supported. For your client, promio.net provides an SFTP server on which personal data can be stored or retrieved from. The day after providing the first SSH key, all automatic processes of the client are available via SFTP.

Why are addresses not imported?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:25:57+00:00

Why are addresses not imported? When you import an address file, promio.connect checks different things. If the address file is uploaded, choose Addresses > Lists, click on the imported target group, and look at the logfile. In the example, you can see that 2012 addresses should be imported.

Why are images not shown in the email anymore?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:24:06+00:00

Why are images not shown in the email anymore? Images are loaded into the Media Browser or are integrated in the content at the campaign setting. Images are stored under a certain path, which depends on how you arrange the images in your Media Browser. The path can be, e.g.,