https://servicewiki.promio-connect.com/ 2026-05-05T18:14:50+00:00 https://servicewiki.promio-connect.com/ https://servicewiki.promio-connect.com/lib/exe/fetch.php/wiki:logo.png text/html 2025-06-18T15:34:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:glossar?rev=1750260879&do=diff Definitions Auto Campaign Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications: * Event-related emails (birthday, name day) * Send out after specified events (after subscribing, after ordering) text/html 2025-03-11T14:55:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&do=diff How do I create a newsletter? It can be useful to create a newsletter for the following use cases: You send out several newsletters that you want to manage separately Reasons for this could be * a separate subscription and unsubscription procedure text/html 2022-05-12T15:51:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_monthly_report?rev=1652370681&do=diff Automatic export: Type 'Newsletter - monthly report' A report of response data (opens, clicks) of all newsletters that were delivered is exported. The following options of this export are obligatory: period = monthly, format = csv. Filename: [SENDER-ID]_newsletter_monthly_report_[full|incremental].csv (respectively with individual date suffix) text/html 2023-06-19T09:13:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_which_properties_has_batchprocess?rev=1687166003&do=diff Export: Which specifications has the batch process? For export, a number of different standard methods is available. Here the following basic options exist: General Options * Complete / incremental: The complete data record or only the changes of the last period. text/html 2025-09-08T07:33:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:delete_target_group?rev=1757316839&do=diff How can I delete target groups? Delete auto-target groups and static target groups You can delete auto-target groups and static target groups under Addresses -> Lists -> Target groups. Place a checkmark next to the target groups that you want to delete. text/html 2026-04-24T14:46:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:structure?rev=1777041983&do=diff The structure of the promio.connect platform Overview Dashboard After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect. Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover. text/html 2025-06-20T09:43:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_audit_specific?rev=1750412627&do=diff Automatic export: Type 'Newsletter Audition specific' Every change in newsletter subscriptions (additions and losses) of a defined newsletter are exported. Filename: [SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (respectively with individual date suffix) text/html 2025-10-17T09:28:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_do_regular_delivery_with_scheduler?rev=1760693313&do=diff How do I deliver newsletters regularly with the scheduler? By using the scheduler, you can plan and control the regular delivery of an e-mail template as an event. You find the feature at Delivery > Scheduler. Overview Events Creating a new event text/html 2025-06-20T09:42:08+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_audit?rev=1750412528&do=diff Automatic export: Type 'Newsletter Audition' Every change in newsletter subscriptions (additions and losses) of all newsletters are exported. Filename: [SENDER-ID]_newsletter_audit_[full|incremental].csv (respectively with individual date suffix) text/html 2022-05-12T15:51:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_definitions?rev=1652370667&do=diff Automatic export: Type 'Newsletter Definitions' The current newsletter definitions are exported. Filename: [SENDER-ID]_newsletter_definitions_[full|incremental].csv (respectively with individual date suffix) Example: "newsletterId";"senderId";"clientId";"name";"adrGenActive";"ts" "80347";"11xxx";"11xxx";"Weekly Newsletter";"1";"2010-06-01 17:04:42" text/html 2025-02-25T11:28:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:e_mail_builder?rev=1740482922&do=diff How do I create an email with the email builder? The email builder is a template that offers you unlimited possibilities for designing a newsletter. With no programming skills at all, you can design your newsletter flexibly while at the same time having access to various design templates. Even the templates can be completely changed, which is why it is easier to start with a template. text/html 2025-05-05T09:51:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:system_unsubscribe_page?rev=1746438678&do=diff How do I use the system unsubscribe page? You can use the system unsubscribe page by using the following link: <https://system.promio-connect.com/us> By appending a parameter to the link, you can specify the language in which the page is shown: * https://system.promio-connect.com/us/?lang=en text/html 2024-05-06T14:41:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_campaign_statistics?rev=1715006497&do=diff Automatic export: Type 'Campaign Statistics' The statistics of all campaigns will be exported up to 30 days after the start of delivery. The number of exported last delivery days can be configured (default: 7 days). The following campaign types are NOT included: text/html 2025-06-18T15:10:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_target_group?rev=1750259424&do=diff How do I create an auto target group? At Addresses > Lists, a new automatic target group (short: auto target group) can be created via the button on the bottom right. To do this, a name must be assigned to the auto target group. The target group will then appear under text/html 2025-02-21T10:03:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_track_with_google_analytics?rev=1740132223&do=diff How to track with Google Analytics? Of course, you can also measure website traffic generated via emails using Google Analytics. To do this, parameters must be attached to the links. To activate Google Analytics, please contact our support team via ticket. text/html 2025-02-27T08:24:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_are_images_not_shown?rev=1740644646&do=diff Why are images not shown in the email anymore? Images are loaded into the Media Browser or are integrated in the content at the campaign setting. Images are stored under a certain path, which depends on how you arrange the images in your Media Browser. The path can be, e.g., text/html 2024-11-18T16:54:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_targetgroup_audit_removals?rev=1731948858&do=diff Automatic export: Type 'Auto Target Group Unsubscriptions' Unsubscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix) text/html 2025-03-18T16:45:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_targetgroup_audit_subscriptions?rev=1742316327&do=diff Automatic export: Type 'Auto Target Group Subscriptions' Subscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix) text/html 2025-10-17T09:26:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_campaign?rev=1760693205&do=diff How do I create an auto campaign? An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages ca… text/html 2025-07-16T07:44:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_interface?rev=1752651849&do=diff How do I create an interface? For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses > Interfaces. Creation of an interface Via Addresses > Interfaces text/html 2025-08-04T10:31:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_domain?rev=1754303470&do=diff How do I create a domain? To use a domain in promio.connect as a sender domain, you need to register it with your provider. Add the domain under Settings > Domains as the sender domain to generate and display the records to be entered at your provider for this domain. text/html 2025-02-27T14:11:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_personalize_emails?rev=1740665491&do=diff How can elements of an email be personalized? Placeholders are available for commonly used personalization like salutations. They can be easily selected by means of a button. Personalizations that will only be used once can also be integrated via text/html 2025-10-07T07:07:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_search_addresses?rev=1759820840&do=diff How do I search for addresses? Searching in the current client With the menu item Addresses > Research, you can search for a specific address or data set. The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADER text/html 2026-04-23T11:39:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:table_of_contents?rev=1776944356&do=diff Table of contents The structure of the promio.connect platform “The structure of the promio.connect platform” Definitions “Definitions” My first campaign setup in promio.connect “My first campaign setup in promio.connect” Login “How can I log in to promio.connect?” Management “Where can I change the profile settings of my user account?” Companies & Clients “How do I create an account for a new user?” “How do I control a user's client access?” “How do I set up a user acc… text/html 2025-02-27T08:17:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_clients?rev=1740644244&do=diff Why do I need clients? The client is the commissioner of a newsletter or another mailing. In the easiest case, this client is the same one as the client in which your newsletter is sent. (You always see your delivery client on the top right side of your user interface.) But there can also be more complex connections. In this case, an additional client is needed. text/html 2025-09-15T13:51:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:import_which_properties_has_batchprocess?rev=1757944272&do=diff Import: Which specifications has the batch process? Manual Import Please upload csv-files with addresses or target group definitions (with customer IDs or eMail addresses) to /upload/manual. Click on Adresses > Lists, choose action Import addresses text/html 2025-04-25T12:57:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:address_dashboard?rev=1745585863&do=diff What information do I get from the address dashboard? Under Addresses -> Dashboard you will find some statistics on your address data. Last 10 opt-ins This list shows the last 10 opt-ins. Included are subscriptions via via address interfaces / REST text/html 2025-03-11T14:56:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:difference_between_target_groups_auto_target_groups?rev=1741704983&do=diff What is the difference between static target groups and auto target groups? Auto target groups Auto target groups can be created manually or are created automatically when you create a newsletter or a block list. An auto-target group is always up to date and therefore constantly changes in size due to text/html 2025-08-12T10:53:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:different_timestamps?rev=1754995980&do=diff What is the difference between the database fields "Registration date", "Creation date", and "Last updated at"? In a client's master data, there are three predefined fields used to store date values. Each serves a distinct purpose: Registration date text/html 2025-09-18T07:06:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&do=diff How can I analyze more than one campaign? In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. Views Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view under text/html 2025-10-30T15:23:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_campaign?rev=1761837833&do=diff How do I set up a campaign? Create campaign Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign. After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to text/html 2025-02-27T12:09:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_help?rev=1740658159&do=diff How do I use the help functions? Click on Help at the top left to find various functions that answer your questions about using promio.connect. The help section is divided into 5 different tabs: Wiki There are many articles available in which you can find answers and instructions. text/html 2025-02-27T10:56:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:newsletter_reply?rev=1740653773&do=diff What happens when a recipient replies to my newsletter? When a reader replies directly to your email, the reply is sent to the address you entered as the sender address under Extras > Settings > From Addresses. Keep in mind that all bounces (e.g., out-of-office messages) are also sent to this address. For this reason, we recommend using an email address intended solely for this purpose. Be certain to check for responses after every mailing, there may be unsubscribe messages among them. text/html 2025-02-27T13:50:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:can_i_use_css?rev=1740664257&do=diff How do I use the CSS editor? Using the CSS editor you are enabled to define attributes via CSS specifications that can be adapted by the editor. This allows you to define areas that can be adopted by the user of the template. For this purpose, a central style sheet in the header is permitted. This style sheet will be transposed to an inline text/html 2025-02-25T10:42:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:complaint?rev=1740480171&do=diff What are complaints? Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from … text/html 2025-10-02T15:28:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:controlling?rev=1759418915&do=diff How do I monitor my campaign goals with the Controlling feature? The client needs a license for the Controlling feature. If you are interested, please contact our support team via ticket. At the menu point Reporting > Controlling you can automatically let your goals for one or more campaigns be monitored. Define your campaign goals, e.g., reaching a certain click or open rate, or a maximum rate for bounces or unsubscribes. text/html 2025-06-30T14:03:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:create_sender?rev=1751292231&do=diff How do I create a new sender? Create sender New senders can be created via Settings -> From addresses. Configuration of a reply-to address * Sender name: Real name/shown name, freely selectable; this name appears in the inbox of the addressee. Good examples are your company’s name + info, newsletter, and mail. text/html 2022-05-12T14:48:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:delivery_period?rev=1652366894&do=diff How long did it take to send my newsletter? Go to Reporting and then to the campaign. Put the red checkmark on the message you want to have a closer look at. Scroll down to the Logfile window and open it by clicking on the little arrow. The beginning of the delivery is listed under the entry “Delivery Job started” and the completion is shown under “Delivery Job finished”. This helps to calculate the duration of the sending. text/html 2026-04-24T15:02:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&do=diff My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on text/html 2025-11-18T08:38:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&do=diff How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list: text/html 2025-02-27T14:28:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_find_rest_api?rev=1740666494&do=diff Where can I find the documentation for the REST API? REST API allows promio.connect functions to be accessed by external devices, e.g., * Retrieving user information with various identification properties * Registering users for all available channels text/html 2025-02-27T12:43:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_track_conversion?rev=1740660221&do=diff How can I measure the conversion? A conversion is a specific action that occurs as a result of an advertising measure. This can be an order, a download, filling out a contact form, subscribing to a newsletter, etc. The conversion rate is one of the most important metrics in online marketing. It helps you to better assess the success of an optimization strategy. Specifically, the conversion rate refers to the number of conversions generated in relation to the number of users. text/html 2022-05-12T15:03:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_campaigns?rev=1652367805&do=diff Automatic export: Type 'Campaigns' Campaign data is exported that were delivered. As auto campaigns exist that use one e-mail ID several times for a longer period of time or several times a day (e.g. birthday mailings), the only unique ID is sendQueue-ID. text/html 2022-05-11T13:11:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_clicks?rev=1652274685&do=diff Automatic export: Type 'Clicks' Every clicker of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_clicks_incremental.csv (respectively with individual date suffix) text/html 2025-06-18T14:48:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_conversions?rev=1750258101&do=diff Automatic export: Type 'Conversions' Every tracked conversion will be exported. Conversion can be measured via promio.connect tracking pixel on external landingpages or customer pages. Parameters 1-4 are strings occupied during conversion, e.g. with sales volume, article group, page- text/html 2022-05-12T15:09:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_links?rev=1652368176&do=diff Automatic export: Type 'Links' Every link of the sent e-mail including its tags are exported. Even if one e-mail is sent out several times (e.g. auto-campaigns), this will only be exported once in the link-export per export period. Filename: [SENDER-ID]_links_[full|incremental].csv (respectively with individual date suffix) text/html 2022-05-12T15:41:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_network_bounces?rev=1652370119&do=diff Automatic export: Type 'Network - Bounces' All bounces (hard- and softbounces) of e-mails in network master campaigns will be exported. This export is only available for network master clients. This export can only be processed incrementally. Filename text/html 2022-05-12T15:43:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_network_recipients?rev=1652370192&do=diff Automatic export: Type 'Network - Recipients' Every user ID who has been contacted by network campaigns, is exported. This export is only available for network master clients. This export can only be processed incrementally. Filename: [SENDER-ID]_networkRecipients_incremental.csv (respectively with individual date suffix) text/html 2022-05-12T15:55:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_opens?rev=1652370905&do=diff Automatic export: Type 'Opens' Every opener of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_opens_incremental.csv (respectively with individual date suffix) text/html 2022-05-12T15:56:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_recipients?rev=1652370986&do=diff Automatic export: Type 'Recipients' Every user ID who has been contacted, is exported. This export can only be processed incrementally. Filename: [SENDER-ID]_recipients_incremental.csv (respectively with individual date suffix) Example: "sendQueueId";"emailId";"campaignId";"newsletterId";"campaignCode";"userId";"custID";"mail" "799786";"105190";"65445";"87958";"customerCode";"521516";"customer12345";"mail@mail.com" text/html 2025-06-18T14:44:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:what_batch_processes_are_offered?rev=1750257886&do=diff Dataexchange: What batch processes are offered by promio.connect? This article describes all import and export batch processes of promio.connect. These are no real-time processes, but typically daily, weekly or monthly processes. For all real-time applications, e.g. address registration, newsletter management, data changes, the promio.connect