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        <title>Service wiki</title>
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    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_campaign?rev=1761837833&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-30T15:23:53+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I set up a campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_campaign?rev=1761837833&amp;do=diff</link>
        <description>How do I set up a campaign?

Create campaign

Click Delivery &gt; Drafts in the main menu. With the button on the bottom right you can create a new campaign.



After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-04-09T09:46:02+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>What information does the delivery dashboard provide me?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:delivery_dashboard?rev=1744191962&amp;do=diff</link>
        <description>What information does the delivery dashboard provide me?

Under Delivery -&gt; Overview you will find some statistics on your current deliveries.



Events

A calendar with events, i.e., delivered campaigns, is displayed. You can search for a specific event in the</description>
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    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:e_mail_builder?rev=1740482922&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-25T11:28:42+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create an email with the email builder?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:e_mail_builder?rev=1740482922&amp;do=diff</link>
        <description>How do I create an email with the email builder?

The email builder is a template that offers you unlimited possibilities for designing a newsletter. With no programming skills at all, you can design your newsletter flexibly while at the same time having access to various design templates. Even the templates can be completely changed, which is why it is easier to start with a template.</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-10-02T15:19:44+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a new network tracking campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networktrackingcampaign?rev=1759418384&amp;do=diff</link>
        <description>How do I create a new network tracking campaign?

The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn…</description>
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    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_target_groups?rev=1762162873&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-11-03T09:41:13+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I edit target groups?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_target_groups?rev=1762162873&amp;do=diff</link>
        <description>How do I edit target groups?

This article describes what actions you can perform within the list of target groups and what editing options are available within the target group details.

List of target groups

At Addresses → Lists, you will find a listing of all available target groups. You can choose between 3 options:</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-10-17T09:26:45+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create an auto campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_campaign?rev=1760693205&amp;do=diff</link>
        <description>How do I create an auto campaign?

An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages ca…</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T15:43:37+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I set up a user account for an employee in an SSO (Single Sign-On) client?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_employee_account_sso?rev=1740671017&amp;do=diff</link>
        <description>How do I set up a user account for an employee in an SSO (Single Sign-On) client?

 Logging in via SSO (Single Sign-On) must be configured for the client. It is not available by default. If you are interested, please contact our support team via a ticket.</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-07-16T07:44:09+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create an interface?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_interface?rev=1752651849&amp;do=diff</link>
        <description>How do I create an interface?

For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses &gt; Interfaces.

Creation of an interface

Via Addresses &gt; Interfaces</description>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-09-01T10:18:20+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create an account for a new user?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_new_employee_account?rev=1756721900&amp;do=diff</link>
        <description>How do I create an account for a new user?

To access this section of promio.connect, the role Manage clients is needed! 
This right is included in the Admin/Verwalter role.

User accounts can be created and edited in section Management. Access this via the button</description>
    </item>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-10-27T17:11:39+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I exclude blacklist addresses from delivery?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_exclude_blacklist_addresses_from_delivery?rev=1761585099&amp;do=diff</link>
        <description>How do I exclude blacklist addresses from delivery?

Permanent exclusion

You can exclude blacklist addresses from all future deliveries of your client.

At Addresses &gt; Lists &gt; E-Mail blacklist, you can add single e-mail addresses to the client’s blacklist or import a longer list.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_use_2fa?rev=1740658697&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T12:18:17+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use the two-factor authentication for my user account?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_use_2fa?rev=1740658697&amp;do=diff</link>
        <description>How do I use the two-factor authentication for my user account?

 If you use the additional feature Login via SSO (Single Sign On), 2FA is not available. 

The usage of the two-factor authentication (2FA) is an additional verification of safety. 

If you are logged in to promio.connect, click the button</description>
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    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_use_the_blacklist?rev=1762340907&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-11-05T11:08:27+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How does an address enter the blacklist?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_use_the_blacklist?rev=1762340907&amp;do=diff</link>
        <description>How does an address enter the blacklist?

Under Addresses &gt; Lists &gt; Mail blacklist email addresses can be put on the current client’s blacklist (optionally including all sub-clients). Use the orange button on the bottom right. Addresses on the blacklist will not receive any mailings from this client anymore.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_clients?rev=1740644244&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T08:17:24+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Why do I need clients?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_clients?rev=1740644244&amp;do=diff</link>
        <description>Why do I need clients?

The client is the commissioner of a newsletter or another mailing. In the easiest case, this client is the same one as the client in which your newsletter is sent. (You always see your delivery client on the top right side of your user interface.) But there can also be more complex connections. In this case, an additional client is needed.</description>
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    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2026-04-24T15:02:52+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>My first campaign setup in promio.connect</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&amp;do=diff</link>
        <description>My first campaign setup in promio.connect

Step 1: The login process

You can access promio.connect via the URL at www.promio-connect.com/login



To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on</description>
    </item>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-07-16T07:46:30+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a filter?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_filter?rev=1752651990&amp;do=diff</link>
        <description>How do I create a filter?

You can apply predefined filters when assigning a target group to an email or when using the target group function filter. 

This entry explains how to define and save filters.

Filters can be used in standard campaigns as well as in the workflow of auto campaigns.</description>
    </item>
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        <dc:format>text/html</dc:format>
        <dc:date>2025-10-07T07:09:22+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I remove duplicates?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_remove_duplicates?rev=1759820962&amp;do=diff</link>
        <description>How do I remove duplicates?

If an email is sent to more than one target group, it is necessary to check the two target groups for duplicates. Only then is it guaranteed that each user only receives one email.

By using the doublet filter tool, all overlaps of different target groups can be calculated, saved, or excluded. The base for the matching is the client-specific unique attribute (default: email; alternative: client number/custID).</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_search_addresses?rev=1759820840&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-07T07:07:20+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I search for addresses?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_search_addresses?rev=1759820840&amp;do=diff</link>
        <description>How do I search for addresses?

Searching in the current client

With the menu item Addresses &gt; Research, you can search for a specific address or data set. 



The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADER</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:structure?rev=1777041983&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2026-04-24T14:46:23+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>The structure of the promio.connect platform</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:structure?rev=1777041983&amp;do=diff</link>
        <description>The structure of the promio.connect platform



Overview Dashboard

After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect.

Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:account_settings?rev=1740478851&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-25T10:20:51+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Where can I change the profile settings of my user account?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:account_settings?rev=1740478851&amp;do=diff</link>
        <description>Where can I change the profile settings of my user account?

Change profile settings in the section Management. Access this via the button  at the top left.



To access this section, Client/Company of promio.connect, the role Manage clients is needed!</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:address_dashboard?rev=1745585863&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-04-25T12:57:43+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>What information do I get from the address dashboard?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:address_dashboard?rev=1745585863&amp;do=diff</link>
        <description>What information do I get from the address dashboard?

Under Addresses -&gt; Dashboard you will find some statistics on your address data.

Last 10 opt-ins

This list shows the last 10 opt-ins. Included are subscriptions via via address interfaces / REST</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:add_addresses_via_filter?rev=1721818813&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2024-07-24T11:00:13+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How can I add addresses to an auto target group by filtering?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:add_addresses_via_filter?rev=1721818813&amp;do=diff</link>
        <description>How can I add addresses to an auto target group by filtering?

Under Addresses -&gt; Lists, select the auto target group to which you want to add addresses by filtering. You can use the plus sign in the menu bar at the top right to filter, mark and add individual or multiple addresses to the auto target group.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_check_an_email?rev=1750063965&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-06-16T08:52:45+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I inspect an email?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_check_an_email?rev=1750063965&amp;do=diff</link>
        <description>How do I inspect an email?

Prior to the delivery, you should review the layout, links, probability to be classified as spam, and more factors of a message. The following features are helpful: 

Quality control

The quality control feature can be found in the action box’s messages detail view:</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_target_group?rev=1750259424&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-06-18T15:10:24+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create an auto target group?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_target_group?rev=1750259424&amp;do=diff</link>
        <description>How do I create an auto target group?

At Addresses &gt; Lists, a new automatic target group (short: auto target group) can be created via the button on the bottom right. 



To do this, a name must be assigned to the auto target group. The target group will then appear under</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_domain?rev=1754303470&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-08-04T10:31:10+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a domain?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_domain?rev=1754303470&amp;do=diff</link>
        <description>How do I create a domain?

To use a domain in promio.connect as a sender domain, you need to register it with your provider. 
Add the domain under Settings &gt; Domains as the sender domain to generate and display the records to be entered at your provider for this domain.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networkcampaign?rev=1740675737&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T17:02:17+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a network campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networkcampaign?rev=1740675737&amp;do=diff</link>
        <description>How do I create a network campaign?

In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_role?rev=1740673179&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T16:19:39+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a role?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_role?rev=1740673179&amp;do=diff</link>
        <description>How do I create a role?

To access this section of promio.connect, the role Manage roles and rights is needed! 
This right is included in the Admin/Verwalter role.

Where do I find roles?

Roles can be managed in the section Management. Access this via the button</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-03-11T14:55:07+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a newsletter?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&amp;do=diff</link>
        <description>How do I create a newsletter?

It can be useful to create a newsletter for the following use cases:

You send out several newsletters that you want to manage separately

Reasons for this could be 

* a separate subscription and unsubscription procedure</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_deactivate_user_account?rev=1762510140&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-11-07T10:09:00+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I delete or deactivate a user account?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_deactivate_user_account?rev=1762510140&amp;do=diff</link>
        <description>How do I delete or deactivate a user account?

To access this section of promio.connect, the role Manage clients is needed! 
This right is included in the Admin/Verwalter role.

User accounts can be deleted or deactivated in the section Management. Access this via the button</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_export_the_blacklist?rev=1740666588&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T14:29:48+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I export the blacklist?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_export_the_blacklist?rev=1740666588&amp;do=diff</link>
        <description>How do I export the blacklist?

The addresses that are currently on the blacklist can be downloaded as a CSV file. Go to Addresses &gt; Lists &gt; E-Mail Blacklist 

to start exporting by clicking the button on the bottom right: 



This creates a CSV file containing the email addresses, as well as the date the addresses were entered on the blacklist, in separate columns.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_include_coupons?rev=1777450624&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2026-04-29T08:17:04+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I integrate coupon codes into my mailing?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_include_coupons?rev=1777450624&amp;do=diff</link>
        <description>How do I integrate coupon codes into my mailing?

You can find a list of all coupon codes that have already been imported under Content &gt; Coupon codes. The remaining amount is reduced after each delivery that uses codes from the corresponding list and assigns one to each recipient.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_send_a_campaign_again?rev=1740663688&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T13:41:28+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Can a campaign be sent another time?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_send_a_campaign_again?rev=1740663688&amp;do=diff</link>
        <description>Can a campaign be sent another time?

Copy full campaign

Go to Reporting &gt; Campaigns to find a list of all sent-out campaigns. When you move your cursor over a campaign, a three-dot menu will appear on the right. If you click copy to copy the entire campaign, a window will open where you can choose a new name. If you click</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_set_up_a_measuring_campaign?rev=1751013876&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-06-27T08:44:36+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How to set up a tracking campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_set_up_a_measuring_campaign?rev=1751013876&amp;do=diff</link>
        <description>How to set up a tracking campaign?

A tracking campaign is what you can set up if your campaign is created in promio.connect but sent from a second system. Usually this campaign type is used for the dispatch of promotional emails through a partner. By generating the creative  promio.connect, the promio tracking is integrated This means although the campaign is delivered by an external system, the campaign statistics are available in promio.connect.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_unsubscribe_addresses?rev=1750070604&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-06-16T10:43:24+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How to ensure that recipients do not receive any emails anymore?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_unsubscribe_addresses?rev=1750070604&amp;do=diff</link>
        <description>How to ensure that recipients do not receive any emails anymore?

If recipients no longer wish to receive any email at all, they have to be placed on the blacklist. Go to Addresses &gt; Lists &gt; E-mail blacklist if you want to unsubscribe a recipient. Here, you can place email addresses on the blacklist of the current client (optionally including all sub-clients) so that no more mailings are sent to these addresses in the future.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_pictures?rev=1752652174&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-07-16T07:49:34+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I upload pictures?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_pictures?rev=1752652174&amp;do=diff</link>
        <description>How do I upload pictures?

There are two basic options to place pictures in your emails:

	*  If you use the E-Mail Builder and add a layout with places for pictures, you can click on the image symbol (grey rectangle) and directly upload and edit a picture.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_use_calendar?rev=1740658281&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T12:11:21+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use the calendar?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_use_calendar?rev=1740658281&amp;do=diff</link>
        <description>How do I use the calendar?

You can open the calendar via the  button at the top left.

This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again.



Events:

	*  Process: jobs such as the winner selection from A/B campaigns</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_use_test_delivery_list?rev=1752747194&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-07-17T10:13:14+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I send test emails, and how do I create a test delivery list?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_use_test_delivery_list?rev=1752747194&amp;do=diff</link>
        <description>How do I send test emails, and how do I create a test delivery list?

Before actually dispatching your email, we advise you to start a test delivery. Only then can you really find out how your email appears in the inbox. The recipients for your test distribution list can be viewed and edited at</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:otml?rev=1761837846&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-30T15:24:06+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How to develop e-mail templates for promio.connect?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:otml?rev=1761837846&amp;do=diff</link>
        <description>How to develop e-mail templates for promio.connect?

The following document provides technical information for the development of e-mail templates for promio.connect.

General information

	*  Special characters must use XML conform entities:
		*   &amp;quot;</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:when_does_blacklist_matching_work?rev=1750414307&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-06-20T10:11:47+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>When does blacklist matching take place?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:when_does_blacklist_matching_work?rev=1750414307&amp;do=diff</link>
        <description>When does blacklist matching take place?

Matching against the blacklist will take place during various processes and operations. It ensures that no recipient on the blacklist will receive mailings from your client.

Automatic matching before delivery</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:can_i_use_css?rev=1740664257&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T13:50:57+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use the CSS editor?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:can_i_use_css?rev=1740664257&amp;do=diff</link>
        <description>How do I use the CSS editor?

Using the CSS editor you are enabled to define attributes via CSS specifications that can be adapted by the editor.
This allows you to define areas that can be adopted by the user of the template. 

For this purpose, a central style sheet in the header is permitted. This style sheet will be transposed to an inline</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:complaint?rev=1740480171&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-25T10:42:51+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>What are complaints?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:complaint?rev=1740480171&amp;do=diff</link>
        <description>What are complaints?

Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. 

These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&amp;1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from …</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:controlling?rev=1759418915&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-02T15:28:35+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I monitor my campaign goals with the Controlling feature?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:controlling?rev=1759418915&amp;do=diff</link>
        <description>How do I monitor my campaign goals with the Controlling feature?

The client needs a license for the Controlling feature. If you are interested, please contact our support team via ticket.

At the menu point Reporting &gt; Controlling you can automatically let your goals for one or more campaigns be monitored. Define your campaign goals, e.g., reaching a certain click or open rate, or a maximum rate for bounces or unsubscribes.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_add_an_rss_feed?rev=1759419077&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-02T15:31:17+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I add an RSS feed?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_add_an_rss_feed?rev=1759419077&amp;do=diff</link>
        <description>How do I add an RSS feed?

The client needs a license for this feature. If you are interested, please contact our support team via ticket.

In the menu item Content -&gt; RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system.
You can generally use these, in templates that are used in the scheduler or when sending via the</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-11-18T08:38:28+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I analyze a sent campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&amp;do=diff</link>
        <description>How do I analyze a sent campaign?

Go to Reporting &gt; Campaigns to find a listing of all sent campaigns.

Those sent campaigns that are still waiting in queue are also listed here.

How do I find the campaign I want to analyze?

You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list:</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-09-18T07:06:18+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How can I analyze more than one campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&amp;do=diff</link>
        <description>How can I analyze more than one campaign?

In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. 

Views

Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic.  You can create a view under</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_cancel_a_campaign?rev=1740664343&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T13:52:23+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I cancel a campaign after activation?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_cancel_a_campaign?rev=1740664343&amp;do=diff</link>
        <description>How do I cancel a campaign after activation?

Stop campaigns in queue

Open the queue of outgoing campaigns  (Delivery &gt; Queue). 

There are three menu items:

	*  Prepared campaigns with the campaigns waiting in line
	*  In delivery that all campaigns which are currently sent out</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_change_mails_in_autocampaigns?rev=1751625657&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-07-04T10:40:57+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I change messages within auto campaigns?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_change_mails_in_autocampaigns?rev=1751625657&amp;do=diff</link>
        <description>How do I change messages within auto campaigns?

Choose your auto campaign in Reporting and go to the Details tab:



Below you will find lists of all messages, active messages, inactive messages and drafts.
Create a new message with the button on the right. You can exchange the currently active message with the newly created one.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_rest_api_key?rev=1740673259&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T16:20:59+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a REST API key?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_rest_api_key?rev=1740673259&amp;do=diff</link>
        <description>How do I create a REST API key?

To create REST API keys, click on the menu item API under Settings. 

The creation is done via the green button at the bottom right, Create REST API key.



Assign a name, e.g., the name of the application that uses the key.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_subjectline_via_ai?rev=1759821853&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-07T07:24:13+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use AI to create a subject line?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_subjectline_via_ai?rev=1759821853&amp;do=diff</link>
        <description>How do I use AI to create a subject line?

In the creative details under Delivery -&gt; Drafts, you can enter a subject line for your mailing.

 


Clicking on the button  opens the following window. Enter the original subject of your email in the field provided.
The AI ​​will suggest up to 4 rephrased subject lines from which you can select your favorite.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_transactional_campaign?rev=1766044477&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-12-18T07:54:37+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a transactional campaign?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_transactional_campaign?rev=1766044477&amp;do=diff</link>
        <description>How do I create a transactional campaign?

A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_templates?rev=1759417511&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-10-02T15:05:11+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I create a template?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_templates?rev=1759417511&amp;do=diff</link>
        <description>How do I create a template?

Templates save time and increase efficiency by standardizing recurring messages and reducing the effort required for manual writing. They also ensure consistency and professionalism in communication, as all emails have a uniform layout and structure.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_create_text_via_ai?rev=1740669763&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T15:22:43+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use AI to generate text?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_create_text_via_ai?rev=1740669763&amp;do=diff</link>
        <description>How do I use AI to generate text?

In the creative details under Delivery -&gt; Drafts, you can use AI to support you.

 


By clicking on the Text Assistant (AI) button, the following window opens. Enter the text of your email in the field provided. 
You can paraphrase, shorten, expand, or translate texts. The languages ​​currently available for translation are German, English, French, and Spanish.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_login?rev=1740665877&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T14:17:57+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How can I log in to promio.connect?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_login?rev=1740665877&amp;do=diff</link>
        <description>How can I log in to promio.connect?

Login

The person responsible for user administration in your company will provide you with an ID assigned to your company and your username for your promio.connect account. 

If your new user account is created, a registration mail will be sent. By clicking the link, you can set a password with which you can log in. The link is valid for 24 hours.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_personalize_emails?rev=1740665491&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T14:11:31+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How can elements of an email be personalized?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_personalize_emails?rev=1740665491&amp;do=diff</link>
        <description>How can elements of an email be personalized?

Placeholders are available for commonly used personalization like salutations. They can be easily selected by means of a button. 

Personalizations that will only be used once can also be integrated via</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_addresses?rev=1752747604&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-07-17T10:20:04+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How to import addresses?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_addresses?rev=1752747604&amp;do=diff</link>
        <description>How to import addresses?

Address data can be added to promio.connect using the address import. After a successful import, this address data is available in promio.connect as a target group. 

Only upload addresses from which you have an “opt-in”. This means that the owners of the addresses have actively and knowingly allowed you to store and use the address and further personal data to contact them! In the event of complaints and in cases of doubt, you must be able to prove where and when you o…</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:how_to_use_temporary_blacklists?rev=1740657387&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T11:56:27+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>How do I use a temporary blacklist?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:how_to_use_temporary_blacklists?rev=1740657387&amp;do=diff</link>
        <description>How do I use a temporary blacklist?

Temporary blacklists are used to exclude specific e-mail addresses and/or domains from deliveries. The block does not apply generally but only to the message associated with the blocking list.

Create a temporary blacklist</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:visual_click_report?rev=1740646699&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T08:58:19+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Can I see which links were clicked exactly?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:visual_click_report?rev=1740646699&amp;do=diff</link>
        <description>Can I see which links were clicked exactly?

Links by click frequency

Click on the campaign in the section Reporting that you wish to evaluate from. To see the links by click frequency, please choose a creative and check the box.

The links are grouped by</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:what_is_my_api_key?rev=1740646432&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T08:53:52+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>What is my API key?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:what_is_my_api_key?rev=1740646432&amp;do=diff</link>
        <description>What is my API key?

An API key is needed to authenticate your requests via REST. Navigate to Settings &gt; API.

REST

In clients that are enabled for omnichannel and use REST, existing keys are listed in the „REST“ tab.

Create REST API key

It is recommended to create a separate key for each application that uses REST.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:where_do_i_find_access_data_for_ftp?rev=1740644865&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T08:27:45+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Where do I find access data for SFTP?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:where_do_i_find_access_data_for_ftp?rev=1740644865&amp;do=diff</link>
        <description>Where do I find access data for SFTP?

The GDPR requires the transfer of personal data via secure connections. Therefore, only SFTP connections and transmission via the frontend (HTTPS) are supported. For your client, promio.net provides an SFTP server on which personal data can be stored or retrieved from. The day after providing the first SSH key, all automatic processes of the client are available via SFTP.</description>
    </item>
    <item rdf:about="https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_blocklists?rev=1740644537&amp;do=diff">
        <dc:format>text/html</dc:format>
        <dc:date>2025-02-27T08:22:17+00:00</dc:date>
        <dc:creator>Anonymous (anonymous@undisclosed.example.com)</dc:creator>
        <title>Why do I need block lists?</title>
        <link>https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_blocklists?rev=1740644537&amp;do=diff</link>
        <description>Why do I need block lists?

A block list defines an auto target group assigned to a distinct client, i.e., each client has only one block list and vice versa. 

When sending a mailing that is assigned to this client, the user IDs that are on an existing block list are filtered out of the delivery.</description>
    </item>
</rdf:RDF>
