https://servicewiki.promio-connect.com/ 2026-05-05T17:50:48+00:00 https://servicewiki.promio-connect.com/ https://servicewiki.promio-connect.com/lib/exe/fetch.php/wiki:logo.png text/html 2025-10-30T15:24:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:otml?rev=1761837846&do=diff How to develop e-mail templates for promio.connect? The following document provides technical information for the development of e-mail templates for promio.connect. General information * Special characters must use XML conform entities: * &quot; text/html 2025-03-04T16:46:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/wiki:syntax?rev=1741106774&do=diff Formatting Syntax DokuWiki supports some simple markup language, which tries to make the datafiles to be as readable as possible. This page contains all possible syntax you may use when editing the pages. Simply have a look at the source of this page by pressing text/html 2025-09-15T13:51:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:import_which_properties_has_batchprocess?rev=1757944272&do=diff Import: Which specifications has the batch process? Manual Import Please upload csv-files with addresses or target group definitions (with customer IDs or eMail addresses) to /upload/manual. Click on Adresses > Lists, choose action Import addresses text/html 2025-07-16T09:43:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:optimize_deliverability?rev=1752659009&do=diff How can I increase the deliverability of my email campaigns? Promio.net uses or offers the following tools and techniques to improve deliverability: SPF, DKIM, DMARC, abuse@, and postmaster@ email addresses, DOI, the option to unsubscribe, spam filter testing, inbox preview, feedback loops, etc. text/html 2026-04-22T14:18:01+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:table_of_contents?rev=1776867481&do=diff Inhaltsverzeichnis Überblick über den Aufbau der Plattform „Der Aufbau der Plattform promio.connect“ Begriffserklärungen „Begriffserklärungen“ Erste Schritte zur Erstellung eines Mailings „Mein erster Versand in promio.connect“ Login „Wie logge ich mich in promio.connect ein?“ Verwaltung „Welche Profileinstellungen meines Benutzerkontos kann ich vornehmen?“ Mandanten & Auftraggeber „Wie richte ich ein Benutzerkonto für einen Mitarbeiter ein?“ „Wie steuere ich den Mandante… text/html 2026-04-23T11:39:16+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:table_of_contents?rev=1776944356&do=diff Table of contents The structure of the promio.connect platform “The structure of the promio.connect platform” Definitions “Definitions” My first campaign setup in promio.connect “My first campaign setup in promio.connect” Login “How can I log in to promio.connect?” Management “Where can I change the profile settings of my user account?” Companies & Clients “How do I create an account for a new user?” “How do I control a user's client access?” “How do I set up a user acc… text/html 2025-08-04T10:31:10+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_domain?rev=1754303470&do=diff How do I create a domain? To use a domain in promio.connect as a sender domain, you need to register it with your provider. Add the domain under Settings > Domains as the sender domain to generate and display the records to be entered at your provider for this domain. text/html 2026-04-24T14:46:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:structure?rev=1777041983&do=diff The structure of the promio.connect platform Overview Dashboard After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect. Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover. text/html 2025-06-18T15:34:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:glossar?rev=1750260879&do=diff Definitions Auto Campaign Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications: * Event-related emails (birthday, name day) * Send out after specified events (after subscribing, after ordering) text/html 2025-07-16T07:46:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_filter?rev=1752651990&do=diff How do I create a filter? You can apply predefined filters when assigning a target group to an email or when using the target group function filter. This entry explains how to define and save filters. Filters can be used in standard campaigns as well as in the workflow of auto campaigns. text/html 2025-10-17T09:26:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_campaign?rev=1760693205&do=diff How do I create an auto campaign? An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages ca… text/html 2025-07-16T07:44:09+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_interface?rev=1752651849&do=diff How do I create an interface? For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses > Interfaces. Creation of an interface Via Addresses > Interfaces text/html 2025-07-16T07:49:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_pictures?rev=1752652174&do=diff How do I upload pictures? There are two basic options to place pictures in your emails: * If you use the E-Mail Builder and add a layout with places for pictures, you can click on the image symbol (grey rectangle) and directly upload and edit a picture. text/html 2025-03-04T16:46:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/wiki:dokuwiki?rev=1741106774&do=diff DokuWiki wiki:dokuwiki DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database. It is loved by users for its clean and readable Formatting Syntax. The ease of maintenance, backup and integration makes it an administrator's favorite. Built in text/html 2025-10-17T09:25:30+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_assign_email_to_target_group?rev=1760693130&do=diff How is a target group assigned to an email? Assigning a target group to an email in a campaign determines to which recipients the email in question will be sent. You can assign the target group in the campaign details. To do so, click on a creative in the list. In the box actions, you can enter the relevant settings by clicking on text/html 2025-02-27T12:09:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_help?rev=1740658159&do=diff How do I use the help functions? Click on Help at the top left to find various functions that answer your questions about using promio.connect. The help section is divided into 5 different tabs: Wiki There are many articles available in which you can find answers and instructions. text/html 2025-02-27T11:08:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_the_profiler?rev=1740654515&do=diff How to use the profiler? With the help of the feature profiler, you can filter recipients who are interested in a specific topic (clicked an article with the according topic tag) or who gave a specific answer to a question asked. Link-Tagging By adding link tags, you can group and analyze all thematically related links in click statistics, only in standard or A-B campaigns. text/html 2025-02-25T10:41:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:colour_gradiation_background?rev=1740480081&do=diff Is it possible to use a color gradation in the background? In principle, it is possible to use a gradual color in the background of an e-mail. There are different possibilities. 1. Background image: For a vertical or horizontal colour gradation, you can use a background image, which is repeating on the x or y axis. Background images are not displayed since Outlook 2007 and a few other free mail providers. text/html 2025-06-30T14:03:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:create_sender?rev=1751292231&do=diff How do I create a new sender? Create sender New senders can be created via Settings -> From addresses. Configuration of a reply-to address * Sender name: Real name/shown name, freely selectable; this name appears in the inbox of the addressee. Good examples are your company’s name + info, newsletter, and mail. text/html 2025-02-25T11:28:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:e_mail_builder?rev=1740482922&do=diff How do I create an email with the email builder? The email builder is a template that offers you unlimited possibilities for designing a newsletter. With no programming skills at all, you can design your newsletter flexibly while at the same time having access to various design templates. Even the templates can be completely changed, which is why it is easier to start with a template. text/html 2026-04-24T15:02:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&do=diff My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on text/html 2025-02-27T15:43:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_employee_account_sso?rev=1740671017&do=diff How do I set up a user account for an employee in an SSO (Single Sign-On) client? Logging in via SSO (Single Sign-On) must be configured for the client. It is not available by default. If you are interested, please contact our support team via a ticket. text/html 2026-04-27T14:46:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_target_group_from_previous_campaigns?rev=1777301177&do=diff How do I create a target group from previous campaigns? At Addresses > Lists you can create a target group out of previously delivered campaigns when using the option create responder target group. This allows you to, e.g., select all recipients who did not open, click, or buy anything in order to contact them with a reminder mailing. text/html 2025-02-27T15:22:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_text_via_ai?rev=1740669763&do=diff How do I use AI to generate text? In the creative details under Delivery -> Drafts, you can use AI to support you. By clicking on the Text Assistant (AI) button, the following window opens. Enter the text of your email in the field provided. You can paraphrase, shorten, expand, or translate texts. The languages ​​currently available for translation are German, English, French, and Spanish. text/html 2025-10-17T09:28:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_do_regular_delivery_with_scheduler?rev=1760693313&do=diff How do I deliver newsletters regularly with the scheduler? By using the scheduler, you can plan and control the regular delivery of an e-mail template as an event. You find the feature at Delivery > Scheduler. Overview Events Creating a new event text/html 2025-02-27T14:11:31+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_personalize_emails?rev=1740665491&do=diff How can elements of an email be personalized? Placeholders are available for commonly used personalization like salutations. They can be easily selected by means of a button. Personalizations that will only be used once can also be integrated via text/html 2025-02-27T12:18:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_2fa?rev=1740658697&do=diff How do I use the two-factor authentication for my user account? If you use the additional feature Login via SSO (Single Sign On), 2FA is not available. The usage of the two-factor authentication (2FA) is an additional verification of safety. If you are logged in to promio.connect, click the button text/html 2025-02-27T12:01:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_symbols_in_subject?rev=1740657681&do=diff How can I use emoji/symbols in the subject line? All kinds of symbols (emoji, emoticons, symbols, and special characters) can be inserted into the subject line. You can find a selection of symbols here: Emojis Dingbat Miscellaneous Symbols Step 1 Insert the symbol as an entity. [Example: the entity that corresponds to the dingbat text/html 2025-02-27T10:57:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:list_help?rev=1740653859&do=diff What is a list help? By default, the header of an email sent via promio.connect always contains a list unsubscribe link that allows you to unsubscribe. This is required by the CSA. The CSA allows the use of a list to help with justified exceptions. There are emails that are sent and cannot be turned off because they contain essential transactional information that is essential for processing and documenting orders, especially in the food industry, as well as for fulfilling legal and business o… text/html 2025-02-27T08:53:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:what_is_my_api_key?rev=1740646432&do=diff What is my API key? An API key is needed to authenticate your requests via REST. Navigate to Settings > API. REST In clients that are enabled for omnichannel and use REST, existing keys are listed in the „REST“ tab. Create REST API key It is recommended to create a separate key for each application that uses REST. text/html 2025-04-25T12:57:54+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:address_dashboard?rev=1745585874&do=diff Welche Informationen gibt mir das Adressen Dashboard? Unter Adressen -> Übersicht finden Sie einige Statistiken zu Ihren Adressdaten. Letzte 10 Opt-Ins Diese Liste zeigt die letzten 10 Opt-Ins an. Dazu zählen Anmeldungen über Adress-Interfaces / REST text/html 2025-04-25T12:57:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:address_dashboard?rev=1745585863&do=diff What information do I get from the address dashboard? Under Addresses -> Dashboard you will find some statistics on your address data. Last 10 opt-ins This list shows the last 10 opt-ins. Included are subscriptions via via address interfaces / REST text/html 2025-02-25T10:42:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:complaint?rev=1740480171&do=diff What are complaints? Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from … text/html 2025-07-16T09:49:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:email_is_marked_as_spam?rev=1752659377&do=diff Why is my email classified as spam? One or more of the following factors could be increasing the email’s spam score and causing it to be filtered into the spam folder: * Suspicious content. Avoid spam-typical words like Rolex, Viagra, and casino in both the subject line and the email’s content. Even words that don’t seem immediately suspicious - such as “free” - may be marked as suspicious if they appear multiple times. An text/html 2025-10-02T15:31:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_add_an_rss_feed?rev=1759419077&do=diff How do I add an RSS feed? The client needs a license for this feature. If you are interested, please contact our support team via ticket. In the menu item Content -> RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system. You can generally use these, in templates that are used in the scheduler or when sending via the text/html 2025-07-10T07:03:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_copy_a_campaign?rev=1752130984&do=diff How do I copy a campaign or message? Copy campaign Copy sent campaign You can easily copy a campaign that has already been sent under Reporting > Campaigns. 3 dots appear to the right of the campaign when you mouse over it. If you click on this, the copy function appears. text/html 2025-10-08T07:37:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_image_via_ai?rev=1759909023&do=diff How do I use AI to create an image in my mailing? Select the creative into which you want to insert an image under Delivery → Drafts Now open the image editor. Click Replace (AI). A window will now open where you can enter a detailed description of the image you want to create. text/html 2025-10-30T15:23:53+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_campaign?rev=1761837833&do=diff How do I set up a campaign? Create campaign Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign. After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to text/html 2025-10-02T15:19:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networktrackingcampaign?rev=1759418384&do=diff How do I create a new network tracking campaign? The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn… text/html 2025-09-01T10:18:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_new_employee_account?rev=1756721900&do=diff How do I create an account for a new user? To access this section of promio.connect, the role Manage clients is needed! This right is included in the Admin/Verwalter role. User accounts can be created and edited in section Management. Access this via the button text/html 2025-10-07T07:24:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_subjectline_via_ai?rev=1759821853&do=diff How do I use AI to create a subject line? In the creative details under Delivery -> Drafts, you can enter a subject line for your mailing. Clicking on the button opens the following window. Enter the original subject of your email in the field provided. The AI ​​will suggest up to 4 rephrased subject lines from which you can select your favorite. text/html 2025-12-18T07:54:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_transactional_campaign?rev=1766044477&do=diff How do I create a transactional campaign? A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password. text/html 2025-03-11T14:55:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&do=diff How do I create a newsletter? It can be useful to create a newsletter for the following use cases: You send out several newsletters that you want to manage separately Reasons for this could be * a separate subscription and unsubscription procedure text/html 2025-11-03T09:41:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_target_groups?rev=1762162873&do=diff How do I edit target groups? This article describes what actions you can perform within the list of target groups and what editing options are available within the target group details. List of target groups At Addresses → Lists, you will find a listing of all available target groups. You can choose between 3 options: text/html 2025-10-27T17:11:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_exclude_blacklist_addresses_from_delivery?rev=1761585099&do=diff How do I exclude blacklist addresses from delivery? Permanent exclusion You can exclude blacklist addresses from all future deliveries of your client. At Addresses > Lists > E-Mail blacklist, you can add single e-mail addresses to the client’s blacklist or import a longer list. text/html 2025-08-28T08:57:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_insert_a_new_font?rev=1756371455&do=diff How can I insert a new font into a template? Our system allows you to upload custom fonts via the Media Browser. Upload via the Media Browser Fonts can be uploaded directly to the Media Browser via Content -> Media Browser. Supported File Formats text/html 2025-10-07T07:07:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_search_addresses?rev=1759820840&do=diff How do I search for addresses? Searching in the current client With the menu item Addresses > Research, you can search for a specific address or data set. The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADER text/html 2025-02-27T13:41:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_send_a_campaign_again?rev=1740663688&do=diff Can a campaign be sent another time? Copy full campaign Go to Reporting > Campaigns to find a list of all sent-out campaigns. When you move your cursor over a campaign, a three-dot menu will appear on the right. If you click copy to copy the entire campaign, a window will open where you can choose a new name. If you click text/html 2025-02-27T11:01:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:jobqueue?rev=1740654089&do=diff What information do I get from the job queue? Under Settings -> Job queue, you can find more detailed information about your actions. Columns You can use the icon to show or hide columns. Search You can use the symbol to search for jobs specifically, e.g., by time, type, or a specific client. You can also combine them, e.g., all imports in a specific period. text/html 2025-05-05T09:51:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:system_unsubscribe_page?rev=1746438678&do=diff How do I use the system unsubscribe page? You can use the system unsubscribe page by using the following link: <https://system.promio-connect.com/us> By appending a parameter to the link, you can specify the language in which the page is shown: * https://system.promio-connect.com/us/?lang=en text/html 2026-04-24T15:01:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:first_steps?rev=1777042915&do=diff Mein erster Versand in promio.connect Schritt 1: Der Login-Vorgang Sie erreichen die promio.connect über die URL auf www.promio-connect.com/login Zur Anmeldung in Ihren Mandanten tragen Sie Ihre fünfstellige Mandanten-ID, Ihren Benutzernamen und Ihr Passwort ein. Nach der Eingabe Ihrer Anmeldeinformationen klicken Sie auf text/html 2023-09-20T09:54:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:how_to_assign_email_to_target_group?rev=1695203658&do=diff Wie wird einer E-Mail eine Zielgruppe zugewiesen? Durch die Zuordnung einer Zielgruppe zu einer E-Mail innerhalb einer angelegten Kampagne wird bestimmt, an welche Adressaten die E-Mail versendet wird. Die Zuordnung können Sie in den Kampagnendetails vornehmen. Dazu klicken Sie in der Liste der E-Mails auf das Creative, dem eine Zielgruppe zugeordnet werden soll. In der Box text/html 2025-10-02T15:37:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:how_to_create_an_auto_campaign?rev=1759419457&do=diff Wie erstelle ich eine Auto-Kampagne? Was ist eine Auto-Kampagne? Über Auto-Kampagnen lassen sich automatisch Versände oder Operationen steuern, die bei definierten Ereignissen gestartet werden sollen. Das Einsatzgebiet ist breit gefächert: * Anlassbezogene E-Mails (Geburtstag, Namenstag) text/html 2025-10-30T15:20:33+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:how_to_create_a_campaign?rev=1761837633&do=diff Wie richte ich eine Kampagne ein? Kampagne erstellen Klicken Sie im Menü auf Versand > Entwürfe. Über den roten Button unten rechts können Sie eine neue Kampagne anlegen. Nachdem Sie die Kampagne benannt haben, legen Sie den Auftraggeber fest. Meist ist das Ihr eigenes Unternehmen. Agenturen versenden oft für andere Unternehmen und haben durch die Festlegung des Auftraggebers die Möglichkeit, nach Kunden zu unterscheiden. Auftraggeber können unter text/html 2025-10-27T17:10:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:how_to_exclude_blacklist_addresses_from_delivery?rev=1761585022&do=diff Wie schließe ich eine gelieferte Blacklist vom Versand aus? Dauerhafter Ausschluss Sie können E-Mail-Adressen aus einer Blacklist von allen zukünftigen Versänden in Ihrem Mandanten ausschließen. Unter Adressen > Listen > E-Mail Negativliste können Sie einzelne E-Mail-Adressen in die Negativliste des Mandanten eintragen oder eine Liste mit Adressen in diese importieren. text/html 2025-07-16T09:38:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/de:optimize_deliverability?rev=1752658732&do=diff Wie kann ich die Zustellbarkeit meiner E-Mails verbessern? promio.net nutzt bzw. bietet folgende Techniken / Tools an, um die Zustellbarkeit zu verbessern: SPF, DKIM, DMARC, abuse@ und postmaster@ E-Mail-Adressen, DOI, Abmeldung, Spamfiltertest, Inbox Preview, Feedback-Loops etc. text/html 2024-07-24T11:00:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:add_addresses_via_filter?rev=1721818813&do=diff How can I add addresses to an auto target group by filtering? Under Addresses -> Lists, select the auto target group to which you want to add addresses by filtering. You can use the plus sign in the menu bar at the top right to filter, mark and add individual or multiple addresses to the auto target group. text/html 2025-06-27T07:25:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:campaigns_attachment?rev=1751009125&do=diff How do I send an attachment? You can add your pictures, pdf documents or other media data as an attachment. You should only do this in exceptional cases. We recommed to make pdfs and other attachments available online as a downlaod file. Then link the file in your message. text/html 2025-02-27T13:50:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:can_i_use_css?rev=1740664257&do=diff How do I use the CSS editor? Using the CSS editor you are enabled to define attributes via CSS specifications that can be adapted by the editor. This allows you to define areas that can be adopted by the user of the template. For this purpose, a central style sheet in the header is permitted. This style sheet will be transposed to an inline text/html 2025-04-09T09:46:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:delivery_dashboard?rev=1744191962&do=diff What information does the delivery dashboard provide me? Under Delivery -> Overview you will find some statistics on your current deliveries. Events A calendar with events, i.e., delivered campaigns, is displayed. You can search for a specific event in the text/html 2025-06-10T13:15:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dmarc?rev=1749561324&do=diff What to consider when using DMARC? Status Quo DMARC requires usage of DKIM and SPF (which is mandatory for promio.connect domains). Basics can be found here: <https://en.wikipedia.org/wiki/DMARC> There is a common problem that prevents DMARC from widespread usage for a strict policy (policy=REJECT): Redirects can destroy the DMARC signature header. This happens with common groupware (Microsoft Exchange, Novell GroupWise,IBM Lotus Domino), with Sieve-rules and some free mail provider (some hot… text/html 2025-10-02T15:24:38+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:ecommerce?rev=1759418678&do=diff How do I use the e-commerce section? The client needs a license for the feature e-commerce. If you are interested, please contact our support team via ticket. The e-commerce section has its own dashboard. Here all orders, revenue, and the average order and cart value are graphically displayed. You may choose between different shops, and you can define a date range. text/html 2025-10-16T07:53:42+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:gdpr_deletion_rules?rev=1760601222&do=diff Deleting of personal data (DSGVO/GDPR) Personal data generally is to be deleted when the intended usage is over. Simultaneously with this obligation to delete, there is the burden of proof in the context of judicial or extrajudicial disputes, e.g. for the evidence of an opt-in or the intended use of the data. This means there is a legitimate interest, with a duration of 36 months after sending the last message (limitation period), to save personal data for the proof of intended usage. text/html 2026-05-05T12:46:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:global_search?rev=1777985180&do=diff How do I use the global search? The global search function is only displayed if you have at least one of the required permissions: Manage campaigns, Access address search, Edit target groups, or Access reportings. If you don't see the magnifying glass icon, please contact an administrator to obtain the necessary permissions. text/html 2025-02-26T09:48:02+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_add_a_segment?rev=1740563282&do=diff How can I segment the result of my campaign according to recipient characteristics? In the reporting of a sent campaign, you can create a segment for a creative. The segment is defined on the basis of a selected filter and shows the KPIs for the segment's corresponding part of the target group. text/html 2025-11-18T08:38:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&do=diff How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list: text/html 2025-09-18T07:06:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&do=diff How can I analyze more than one campaign? In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. Views Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view under text/html 2025-02-27T13:52:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_cancel_a_campaign?rev=1740664343&do=diff How do I cancel a campaign after activation? Stop campaigns in queue Open the queue of outgoing campaigns (Delivery > Queue). There are three menu items: * Prepared campaigns with the campaigns waiting in line * In delivery that all campaigns which are currently sent out text/html 2025-06-16T08:52:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_check_an_email?rev=1750063965&do=diff How do I inspect an email? Prior to the delivery, you should review the layout, links, probability to be classified as spam, and more factors of a message. The following features are helpful: Quality control The quality control feature can be found in the action box’s messages detail view: text/html 2025-11-03T08:22:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_control_client_access?rev=1762158161&do=diff How do I control a user's client access? To access this section of promio.connect, the role Manage clients is needed! This right is included in Admin/Verwalter role. If you manage multiple clients but want to control access to them independently of the client hierarchy, you can set this individually for a user. You can create users in the main client and from there grant access to the desired clients and set a standard login client. text/html 2025-06-18T15:10:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_auto_target_group?rev=1750259424&do=diff How do I create an auto target group? At Addresses > Lists, a new automatic target group (short: auto target group) can be created via the button on the bottom right. To do this, a name must be assigned to the auto target group. The target group will then appear under text/html 2025-02-27T16:20:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_rest_api_key?rev=1740673259&do=diff How do I create a REST API key? To create REST API keys, click on the menu item API under Settings. The creation is done via the green button at the bottom right, Create REST API key. Assign a name, e.g., the name of the application that uses the key. text/html 2025-10-02T15:05:11+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_templates?rev=1759417511&do=diff How do I create a template? Templates save time and increase efficiency by standardizing recurring messages and reducing the effort required for manual writing. They also ensure consistency and professionalism in communication, as all emails have a uniform layout and structure. text/html 2025-04-11T15:08:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_auto_target_groups?rev=1744384084&do=diff How to edit and analyze auto target groups? This article is about auto target groups. You can find an article about target groups at „How do I edit target groups?“ Actions in the menu bar at the top right If you click on a target group to access the target group details, the following options are available to you: text/html 2025-10-16T07:55:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_export_a_targetgroup?rev=1760601327&do=diff How do I export a target group? At Addresses > Lists target groups can be exported for external purposes. The export will be provided in CSV format. The formatting and range of the export can be selected. Click on the target group you want to export: text/html 2025-06-27T08:44:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_set_up_a_measuring_campaign?rev=1751013876&do=diff How to set up a tracking campaign? A tracking campaign is what you can set up if your campaign is created in promio.connect but sent from a second system. Usually this campaign type is used for the dispatch of promotional emails through a partner. By generating the creative promio.connect, the promio tracking is integrated This means although the campaign is delivered by an external system, the campaign statistics are available in promio.connect. text/html 2025-07-17T10:20:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_addresses?rev=1752747604&do=diff How to import addresses? Address data can be added to promio.connect using the address import. After a successful import, this address data is available in promio.connect as a target group. Only upload addresses from which you have an “opt-in”. This means that the owners of the addresses have actively and knowingly allowed you to store and use the address and further personal data to contact them! In the event of complaints and in cases of doubt, you must be able to prove where and when you o… text/html 2025-02-27T12:11:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_calendar?rev=1740658281&do=diff How do I use the calendar? You can open the calendar via the button at the top left. This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again. Events: * Process: jobs such as the winner selection from A/B campaigns text/html 2025-02-27T11:56:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_temporary_blacklists?rev=1740657387&do=diff How do I use a temporary blacklist? Temporary blacklists are used to exclude specific e-mail addresses and/or domains from deliveries. The block does not apply generally but only to the message associated with the blocking list. Create a temporary blacklist text/html 2025-11-05T11:08:27+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_the_blacklist?rev=1762340907&do=diff How does an address enter the blacklist? Under Addresses > Lists > Mail blacklist email addresses can be put on the current client’s blacklist (optionally including all sub-clients). Use the orange button on the bottom right. Addresses on the blacklist will not receive any mailings from this client anymore. text/html 2025-02-27T10:56:13+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:newsletter_reply?rev=1740653773&do=diff What happens when a recipient replies to my newsletter? When a reader replies directly to your email, the reply is sent to the address you entered as the sender address under Extras > Settings > From Addresses. Keep in mind that all bounces (e.g., out-of-office messages) are also sent to this address. For this reason, we recommend using an email address intended solely for this purpose. Be certain to check for responses after every mailing, there may be unsubscribe messages among them. text/html 2025-09-01T16:00:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:reporting_dashboard?rev=1756742423&do=diff What information does the Reporting Dashboard give me? Under Reporting -> Overview you will find some statistics on the campaigns you have sent. KPIs Campaigns The number of campaigns sent of the past 7 days excluding today is displayed. Recipients text/html 2025-09-24T10:10:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:softbouncerule?rev=1758708606&do=diff How do I use a softbounce rule? We generally recommend setting a softbounce rule. The spam filters of e-mail providers react to frequent bounces, which can ultimately lead to mailings to valid e-mail addresses no longer being let through. When using a softbounce rule, the addresses are marked with a quarantine flag (status 3) and can be excluded from sending. text/html 2025-02-27T17:03:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:what_is_network_campaign_manager?rev=1740675786&do=diff What is the network campaign manager? The network campaign manager allows marketers to manage multiple partner clients centrally, automatically distributing both target groups and creatives. With the network campaign manager, you can: * Manage email campaigns centrally via a master client. text/html 2025-06-20T10:11:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:when_does_blacklist_matching_work?rev=1750414307&do=diff When does blacklist matching take place? Matching against the blacklist will take place during various processes and operations. It ensures that no recipient on the blacklist will receive mailings from your client. Automatic matching before delivery text/html 2025-02-27T08:22:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_blocklists?rev=1740644537&do=diff Why do I need block lists? A block list defines an auto target group assigned to a distinct client, i.e., each client has only one block list and vice versa. When sending a mailing that is assigned to this client, the user IDs that are on an existing block list are filtered out of the delivery. text/html 2025-02-26T11:37:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_dkim?rev=1740569875&do=diff Why do I need DKIM? The use of DKIM (DomainKeys Identified Mail) usually improves deliverability. DKIM and SPF (Sender Policy Framework) are the most applied methods to authenticate senders. The establishment of DKIM for a sender domain provides a digital signature in the header of all emails that are sent with the sender's domain on promio.connect. With this signature the recipient can validate the identity of the sender by matching it with a public key and thus verify the authenticity of the… text/html 2025-03-04T16:46:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/wiki:welcome?rev=1741106774&do=diff Welcome to your new DokuWiki Congratulations, your wiki is now up and running. Here are a few more tips to get you started. Enjoy your work with DokuWiki, -- the developers Create your first pages Your wiki needs to have a start page. As long as it doesn't exist, this link will be red: text/html 2022-05-12T15:03:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_campaigns?rev=1652367805&do=diff Automatic export: Type 'Campaigns' Campaign data is exported that were delivered. As auto campaigns exist that use one e-mail ID several times for a longer period of time or several times a day (e.g. birthday mailings), the only unique ID is sendQueue-ID.