Service wiki

How do I integrate coupon codes into my mailing?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-29T08:17:04+00:00

How do I integrate coupon codes into my mailing? You can find a list of all coupon codes that have already been imported under Content > Coupon codes. The remaining amount is reduced after each delivery that uses codes from the corresponding list and assigns one to each recipient.

How do I exclude blacklist addresses from delivery?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-27T17:11:39+00:00

How do I exclude blacklist addresses from delivery? Permanent exclusion You can exclude blacklist addresses from all future deliveries of your client. At Addresses > Lists > E-Mail blacklist, you can add single e-mail addresses to the client’s blacklist or import a longer list.

How does an address enter the blacklist?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-05T11:08:27+00:00

How does an address enter the blacklist? Under Addresses > Lists > Mail blacklist email addresses can be put on the current client’s blacklist (optionally including all sub-clients). Use the orange button on the bottom right. Addresses on the blacklist will not receive any mailings from this client anymore.

How do I send test emails, and how do I create a test delivery list?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:13:14+00:00

How do I send test emails, and how do I create a test delivery list? Before actually dispatching your email, we advise you to start a test delivery. Only then can you really find out how your email appears in the inbox. The recipients for your test distribution list can be viewed and edited at

Why do I need block lists?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:22:17+00:00

Why do I need block lists? A block list defines an auto target group assigned to a distinct client, i.e., each client has only one block list and vice versa. When sending a mailing that is assigned to this client, the user IDs that are on an existing block list are filtered out of the delivery.

Wie schließe ich eine gelieferte Blacklist vom Versand aus?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-27T17:10:22+00:00

Wie schließe ich eine gelieferte Blacklist vom Versand aus? Dauerhafter Ausschluss Sie können E-Mail-Adressen aus einer Blacklist von allen zukünftigen Versänden in Ihrem Mandanten ausschließen. Unter Adressen > Listen > E-Mail Negativliste können Sie einzelne E-Mail-Adressen in die Negativliste des Mandanten eintragen oder eine Liste mit Adressen in diese importieren.

The structure of the promio.connect platform

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T14:46:23+00:00

The structure of the promio.connect platform Overview Dashboard After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect. Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover.

How do I use the system unsubscribe page?

Anonymous (anonymous@undisclosed.example.com) — 2025-05-05T09:51:18+00:00

How do I use the system unsubscribe page? You can use the system unsubscribe page by using the following link: By appending a parameter to the link, you can specify the language in which the page is shown: * https://system.promio-connect.com/us/?lang=en

What information do I get from the address dashboard?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-25T12:57:43+00:00

What information do I get from the address dashboard? Under Addresses -> Dashboard you will find some statistics on your address data. Last 10 opt-ins This list shows the last 10 opt-ins. Included are subscriptions via via address interfaces / REST

How to ensure that recipients do not receive any emails anymore?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-16T10:43:24+00:00

How to ensure that recipients do not receive any emails anymore? If recipients no longer wish to receive any email at all, they have to be placed on the blacklist. Go to Addresses > Lists > E-mail blacklist if you want to unsubscribe a recipient. Here, you can place email addresses on the blacklist of the current client (optionally including all sub-clients) so that no more mailings are sent to these addresses in the future.

Where do I find more information about the email blacklist?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-26T09:55:57+00:00

Where do I find more information about the email blacklist? Within the blacklist, which can be found at Addresses > Lists > E-Mail blacklist, there is a fold-up statistics section. These figures are shown: * Summary: Number of all entries

How do I edit target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-03T09:41:13+00:00

How do I edit target groups? This article describes what actions you can perform within the list of target groups and what editing options are available within the target group details. List of target groups At Addresses → Lists, you will find a listing of all available target groups. You can choose between 3 options:

Anonymous (anonymous@undisclosed.example.com) — 2026-04-23T11:39:16+00:00

Table of contents The structure of the promio.connect platform “The structure of the promio.connect platform” Definitions “Definitions” My first campaign setup in promio.connect “My first campaign setup in promio.connect” Login “How can I log in to promio.connect?” Management “Where can I change the profile settings of my user account?” Companies & Clients “How do I create an account for a new user?” “How do I control a user's client access?” “How do I set up a user acc…

When does blacklist matching take place?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T10:11:47+00:00

When does blacklist matching take place? Matching against the blacklist will take place during various processes and operations. It ensures that no recipient on the blacklist will receive mailings from your client. Automatic matching before delivery

My first campaign setup in promio.connect

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T15:02:52+00:00

My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on

Definitions

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:34:39+00:00

Definitions Auto Campaign Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications: * Event-related emails (birthday, name day) * Send out after specified events (after subscribing, after ordering)

How do I set up a campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:23:53+00:00

How do I set up a campaign? Create campaign Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign. After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to

Automatic export: Type 'Blocklist Audition'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:58+00:00

Automatic export: Type 'Blocklist Audition' Every change (additions and losses) of blocklists are exported. Filename: [SENDER-ID]_blocklist_audit_[full|incremental].csv (respectively with individual date suffix) Example: "blocklistId";"ts";"userId";"custID";"mail";"status";"sourceType";"sourceId";"remark" "80347";"2011-01-26 00:10:04";"522503";"CUSTOMERCODE";"mail@mail.com";"1";"1";"13011";""

How do I use a temporary blacklist?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T11:56:27+00:00

How do I use a temporary blacklist? Temporary blacklists are used to exclude specific e-mail addresses and/or domains from deliveries. The block does not apply generally but only to the message associated with the blocking list. Create a temporary blacklist

Automatischer Export: Typ 'Blocklist Audition'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:52:43+00:00

Automatischer Export: Typ 'Blocklist Audition' Es werden alle Bewegungen (Zu- und Abgänge) in Blocklisten exportiert. Dateiname: [SENDER-ID]_blocklist_audit_[full|incremental].csv (ggf. mit individuellem Datums-Suffix) Beispiel: "blocklistId";"ts";"userId";"custID";"mail";"status";"sourceType";"sourceId";"remark" "80347";"2011-01-26 00:10:04";"522503";"CUSTOMERCODE";"mail@mail.com";"1";"1";"13011";""

Export: Welche Möglichkeiten bietet der Batch-Prozess?

Anonymous (anonymous@undisclosed.example.com) — 2023-06-19T09:11:34+00:00

Export: Welche Möglichkeiten bietet der Batch-Prozess? Für den Export stehen verschiedene Standard-Methoden zur Verfügung. Hierbei existieren folgende grundlegende Optionen: Generelle Optionen * vollständig / inkrementell: Gesamter Datensatz oder nur Änderungen der letzten Periode

Export: Which specifications has the batch process?

Anonymous (anonymous@undisclosed.example.com) — 2023-06-19T09:13:23+00:00

Export: Which specifications has the batch process? For export, a number of different standard methods is available. Here the following basic options exist: General Options * Complete / incremental: The complete data record or only the changes of the last period.

Inhaltsverzeichnis

Anonymous (anonymous@undisclosed.example.com) — 2026-04-22T14:18:01+00:00

Inhaltsverzeichnis Überblick über den Aufbau der Plattform „Der Aufbau der Plattform promio.connect“ Begriffserklärungen „Begriffserklärungen“ Erste Schritte zur Erstellung eines Mailings „Mein erster Versand in promio.connect“ Login „Wie logge ich mich in promio.connect ein?“ Verwaltung „Welche Profileinstellungen meines Benutzerkontos kann ich vornehmen?“ Mandanten & Auftraggeber „Wie richte ich ein Benutzerkonto für einen Mitarbeiter ein?“ „Wie steuere ich den Mandante…

How do I create a network campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T17:02:17+00:00

How do I create a network campaign? In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket.

Automatic export: Type 'Blocklist Definitions'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:45:26+00:00

Automatic export: Type 'Blocklist Definitions' All of the current blocklist definitions are exported. A blocklist is defined by an auto target group that is assigned to a contractor. If there is a sendout of such a campaign with a contractor, the customer IDs in existing blocklists are filtered before sendout. In contrast to blacklists, blocklists are solely based on customer ID and do not allow an inventory stock on a domain- or e-mail level.

Wie kommt man auf die Negativliste?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-05T08:52:08+00:00

Wie kommt man auf die Negativliste? Unter Adressen > Listen > Negativliste können E-Mail-Adressen über den Button unten rechts auf die Negativliste (Blacklist) des aktuellen Mandanten (wahlweise inklusive aller Untermandanten) gesetzt werden, sodass an diese Adressen zukünftig keine Mailings mehr zugestellt werden.

How to import addresses?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:20:04+00:00

How to import addresses? Address data can be added to promio.connect using the address import. After a successful import, this address data is available in promio.connect as a target group. Only upload addresses from which you have an “opt-in”. This means that the owners of the addresses have actively and knowingly allowed you to store and use the address and further personal data to contact them! In the event of complaints and in cases of doubt, you must be able to prove where and when you o…

What is a list help?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T10:57:39+00:00

What is a list help? By default, the header of an email sent via promio.connect always contains a list unsubscribe link that allows you to unsubscribe. This is required by the CSA. The CSA allows the use of a list to help with justified exceptions. There are emails that are sent and cannot be turned off because they contain essential transactional information that is essential for processing and documenting orders, especially in the food industry, as well as for fulfilling legal and business o…

Formatting Syntax

Anonymous (anonymous@undisclosed.example.com) — 2025-03-04T16:46:14+00:00

Formatting Syntax DokuWiki supports some simple markup language, which tries to make the datafiles to be as readable as possible. This page contains all possible syntax you may use when editing the pages. Simply have a look at the source of this page by pressing

Automatic export: Type 'Blacklist'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:36:50+00:00

Automatic export: Type 'Blacklist' The blacklist is exported. This can include the following types: * Hardbounces * Manual entries into the blacklist via promio.connect * Personal unsubscription by the recipient (if this is configured) A data record is only exported if the corresponding e-mail address is member of your database.

Automatic export: Type 'Blacklist Complete'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:37:21+00:00

Automatic export: Type 'Blacklist Complete' The blacklist is exported. This can include the following types: * Hardbounces * Manual entries into the blacklist via promio.connect * Personal unsubscription by the recipient (if this is configured)

Was ist ein List-Help?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-20T10:53:09+00:00

Was ist ein List-Help? Standardmäßig ist im Header einer E-Mail, die über promio.connect versendet wird, immer ein List-Unsubscribe Link enthalten, der die Abmeldung ermöglicht. Dieser ist von der CSA vorgeschrieben. Die CSA erlaubt für begründete Ausnahmen den Einsatz eines List-Helps. Es gibt E-Mails, die versendet werden und nicht abgestellt werden können, da sie essenzielle transaktionale Informationen enthalten, die für die Abwicklung und Dokumentation von Bestellungen, insbesondere in d…

How can I delete target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-08T07:33:59+00:00

How can I delete target groups? Delete auto-target groups and static target groups You can delete auto-target groups and static target groups under Addresses -> Lists -> Target groups. Place a checkmark next to the target groups that you want to delete.

How is a target group assigned to an email?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:25:30+00:00

How is a target group assigned to an email? Assigning a target group to an email in a campaign determines to which recipients the email in question will be sent. You can assign the target group in the campaign details. To do so, click on a creative in the list. In the box actions, you can enter the relevant settings by clicking on

How do I export the blacklist?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:29:48+00:00

How do I export the blacklist? The addresses that are currently on the blacklist can be downloaded as a CSV file. Go to Addresses > Lists > E-Mail Blacklist to start exporting by clicking the button on the bottom right: This creates a CSV file containing the email addresses, as well as the date the addresses were entered on the blacklist, in separate columns.

How do I search for addresses?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-07T07:07:20+00:00

How do I search for addresses? Searching in the current client With the menu item Addresses > Research, you can search for a specific address or data set. The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADER

Automatischer Export: Typ 'Blocklist Definitionen'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T11:30:51+00:00

Automatischer Export: Typ 'Blocklist Definitionen' Es werden die aktuellen Blocklist-Definitionen exportiert. Eine Blocklist definiert eine Auto-Zielgruppe, die zu einem Auftraggeber zugeordnet ist. Beim Versenden eines Mailings an einen solchen Auftraggeber werden die in einer existierenden Blocklist befindlichen User-Ids aus dem Versand ausgefiltert. Im Gegensatz zu Blacklists sind Blocklisten also User-ID-basiert und erlauben keine Vorratssperren auf Domain- oder E-Mail-Ebene.

Automatic export: Type 'Newsletter Audition'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:42:08+00:00

Automatic export: Type 'Newsletter Audition' Every change in newsletter subscriptions (additions and losses) of all newsletters are exported. Filename: [SENDER-ID]_newsletter_audit_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Newsletter Audition specific'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:43:47+00:00

Automatic export: Type 'Newsletter Audition specific' Every change in newsletter subscriptions (additions and losses) of a defined newsletter are exported. Filename: [SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (respectively with individual date suffix)

Wozu benötige ich Blocklisten?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-17T09:39:44+00:00

Wozu benötige ich Blocklisten? Eine Blocklist definiert eine Auto-Zielgruppe, die eindeutig einem Auftraggeber zugeordnet ist, d.h. jeder Auftraggeber besitzt nur eine Blockliste und umgekehrt. Beim Versenden eines Mailings, das diesem Auftraggeber zugeordnet ist, werden die in einer existierenden Blocklist befindlichen User-Ids aus dem Versand ausgefiltert.

How do I use the CSS editor?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:50:57+00:00

How do I use the CSS editor? Using the CSS editor you are enabled to define attributes via CSS specifications that can be adapted by the editor. This allows you to define areas that can be adopted by the user of the template. For this purpose, a central style sheet in the header is permitted. This style sheet will be transposed to an inline

Deleting of personal data (DSGVO/GDPR)

Anonymous (anonymous@undisclosed.example.com) — 2025-10-16T07:53:42+00:00

Deleting of personal data (DSGVO/GDPR) Personal data generally is to be deleted when the intended usage is over. Simultaneously with this obligation to delete, there is the burden of proof in the context of judicial or extrajudicial disputes, e.g. for the evidence of an opt-in or the intended use of the data. This means there is a legitimate interest, with a duration of 36 months after sending the last message (limitation period), to save personal data for the proof of intended usage.

How do I create a new network tracking campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:19:44+00:00

How do I create a new network tracking campaign? The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn…

How to edit and analyze auto target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-11T15:08:04+00:00

How to edit and analyze auto target groups? This article is about auto target groups. You can find an article about target groups at „How do I edit target groups?“ Actions in the menu bar at the top right If you click on a target group to access the target group details, the following options are available to you:

How do I use the help functions?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:09:19+00:00

How do I use the help functions? Click on Help at the top left to find various functions that answer your questions about using promio.connect. The help section is divided into 5 different tabs: Wiki There are many articles available in which you can find answers and instructions.

DokuWiki

Anonymous (anonymous@undisclosed.example.com) — 2025-03-04T16:46:14+00:00

DokuWiki wiki:dokuwiki DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database. It is loved by users for its clean and readable Formatting Syntax. The ease of maintenance, backup and integration makes it an administrator's favorite. Built in

Automatic export: Type 'Auto Target Group Unsubscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:18+00:00

Automatic export: Type 'Auto Target Group Unsubscriptions' Unsubscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)

Import: Which specifications has the batch process?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-15T13:51:12+00:00

Import: Which specifications has the batch process? Manual Import Please upload csv-files with addresses or target group definitions (with customer IDs or eMail addresses) to /upload/manual. Click on Adresses > Lists, choose action Import addresses

Wo finde ich mehr Informationen zur E-Mail Negativliste?

Anonymous (anonymous@undisclosed.example.com) — 2022-05-13T07:52:47+00:00

Wo finde ich mehr Informationen zur E-Mail Negativliste? Innerhalb der Negativliste unter Adressen -> Listen -> E-Mail Negativliste befindet sich ein aufklappbarer Statistik-Bereich. Folgende Zahlen sind zu sehen: * Gesamtergebnis: Anzahl aller Einträge

Wie stelle ich sicher, dass Empfänger gar keine E-Mails mehr erhalten?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-16T10:41:20+00:00

Wie stelle ich sicher, dass Empfänger gar keine E-Mails mehr erhalten? Möchte ein Empfänger keine E-Mails mehr erhalten, sollte er abgemeldet werden. Die Abmeldung kann der Empfänger selbst über den Abmeldelink in jeder E-Mail durchführen. Sie selbst können den Empfänger in promio.connect abmelden, indem Sie entsprechend dem in Ihrem Mandanten gültigen Abmeldeverfahren den Empfänger aus einem Newsletter austragen, in eine Blockliste eintragen oder in die Negativliste eintragen.

How do I add an RSS feed?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:31:17+00:00

How do I add an RSS feed? The client needs a license for this feature. If you are interested, please contact our support team via ticket. In the menu item Content -> RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system. You can generally use these, in templates that are used in the scheduler or when sending via the

How do I create an interface?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:44:09+00:00

How do I create an interface? For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses > Interfaces. Creation of an interface Via Addresses > Interfaces

How do I deliver newsletters regularly with the scheduler?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:28:33+00:00

How do I deliver newsletters regularly with the scheduler? By using the scheduler, you can plan and control the regular delivery of an e-mail template as an event. You find the feature at Delivery > Scheduler. Overview Events Creating a new event

How do I remove duplicates?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-07T07:09:22+00:00

How do I remove duplicates? If an email is sent to more than one target group, it is necessary to check the two target groups for duplicates. Only then is it guaranteed that each user only receives one email. By using the doublet filter tool, all overlaps of different target groups can be calculated, saved, or excluded. The base for the matching is the client-specific unique attribute (default: email; alternative: client number/custID).

Can a campaign be sent another time?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:41:28+00:00

Can a campaign be sent another time? Copy full campaign Go to Reporting > Campaigns to find a list of all sent-out campaigns. When you move your cursor over a campaign, a three-dot menu will appear on the right. If you click copy to copy the entire campaign, a window will open where you can choose a new name. If you click

How can I increase the deliverability of my email campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T09:43:29+00:00

How can I increase the deliverability of my email campaigns? Promio.net uses or offers the following tools and techniques to improve deliverability: SPF, DKIM, DMARC, abuse@, and postmaster@ email addresses, DOI, the option to unsubscribe, spam filter testing, inbox preview, feedback loops, etc.

How to develop e-mail templates for promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:24:06+00:00

How to develop e-mail templates for promio.connect? The following document provides technical information for the development of e-mail templates for promio.connect. General information * Special characters must use XML conform entities: * "

Automatischer Export: Typ 'Blacklist'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T11:29:39+00:00

Automatischer Export: Typ 'Blacklist' Es wird die Negativliste exportiert. Hierbei können folgende Typen enthalten sein: * Hardbounces * Direkte Einträge über promio.connect * Persönliche Abmeldungen durch Empfänger (falls dies so konfiguriert ist)

Automatischer Export: Typ 'Blacklist Complete'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T11:27:15+00:00

Automatischer Export: Typ 'Blacklist Complete' Es wird die Negativliste exportiert. Hierbei können folgende Typen enthalten sein: * Hardbounces * Direkte Einträge über promio.connect * Persönliche Abmeldungen durch Empfänger (falls dies so konfiguriert ist)

Automatischer Export: Typ 'Newsletter Audition'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:41:34+00:00

Automatischer Export: Typ 'Newsletter Audition' Es werden alle Bewegungen (Zu- und Abgänge) in allen Newslettern exportiert. Dateiname: [SENDER-ID]_newsletter_audit_[full|incremental].csv (ggf. mit individuellem Datums-Suffix) Beispiel: "newsletterId";"ts";"userId";"status";"sourceType";"sourceId";"remark" "80347";"2011-01-26 00:10:04";"522503";"1";"1";"13011";""

Automatischer Export: Typ 'Newsletter Audition specific'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:43:07+00:00

Automatischer Export: Typ 'Newsletter Audition specific' Es werden alle Bewegungen (Zu- und Abgänge) eines Newsletters exportiert. Dateiname: [SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (ggf. mit individuellem Datums-Suffix)

Automatic export: Type 'Links'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:09:36+00:00

Automatic export: Type 'Links' Every link of the sent e-mail including its tags are exported. Even if one e-mail is sent out several times (e.g. auto-campaigns), this will only be exported once in the link-export per export period. Filename: [SENDER-ID]_links_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Auto Target Group Subscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2025-03-18T16:45:27+00:00

Automatic export: Type 'Auto Target Group Subscriptions' Subscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)

Welche Informationen gibt mir das Adressen Dashboard?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-25T12:57:54+00:00

Welche Informationen gibt mir das Adressen Dashboard? Unter Adressen -> Übersicht finden Sie einige Statistiken zu Ihren Adressdaten. Letzte 10 Opt-Ins Diese Liste zeigt die letzten 10 Opt-Ins an. Dazu zählen Anmeldungen über Adress-Interfaces / REST

Begriffserklärungen

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:33:56+00:00

Begriffserklärungen Auftraggeber Der Auftraggeber spielt vor allem für Agenturen eine Rolle, die für Kunden Newsletter verschicken und nach Kunden * getrennt auswerten möchten * verschiedene Testverteiler anlegen möchten * getrennt abrechnen möchten.

Wie funktioniert Whitelisting (CSA)?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-10T11:14:18+00:00

Wie funktioniert Whitelisting (CSA)? Als Mitglied der CSA (www.certified-senders.org) versichern wir, bestimmte rechtliche und technische Qualitätsstandards einzuhalten und profitieren im Gegenzug von einem sogenannten Whitelisting. Die CSA beschreibt die Funktion des Whitelistings wie folgt:

Wie nutze ich die System-Abmeldeseite?

Anonymous (anonymous@undisclosed.example.com) — 2025-05-05T09:50:44+00:00

Wie nutze ich die System-Abmeldeseite? Sie können die System-Abmeldeseite durch die Nutzung des folgenden Links verwenden: Durch das Anhängen eines Parameters an den Link können Sie steuern, in welcher Sprache die Seite angezeigt wird: * https://system.promio-connect.com/us/?lang=en

What are complaints?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-25T10:42:51+00:00

What are complaints? Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from …

What is the difference between static target groups and auto target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:56:23+00:00

What is the difference between static target groups and auto target groups? Auto target groups Auto target groups can be created manually or are created automatically when you create a newsletter or a block list. An auto-target group is always up to date and therefore constantly changes in size due to

What is the difference between the database fields "Registration date", "Creation date", and "Last updated at"?

Anonymous (anonymous@undisclosed.example.com) — 2025-08-12T10:53:00+00:00

What is the difference between the database fields "Registration date", "Creation date", and "Last updated at"? In a client's master data, there are three predefined fields used to store date values. Each serves a distinct purpose: Registration date

How do I use the e-commerce section?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:24:38+00:00

How do I use the e-commerce section? The client needs a license for the feature e-commerce. If you are interested, please contact our support team via ticket. The e-commerce section has its own dashboard. Here all orders, revenue, and the average order and cart value are graphically displayed. You may choose between different shops, and you can define a date range.

How does whitelisting work (CSA)?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-26T09:30:46+00:00

How does whitelisting work (CSA)? As a member of the CSA (www.certified-senders.org), we adhere to certain juridical and technical quality standards. In return we profit from the so-called Whitelisting. The CSA describes the function of whitelisting as follows: “Mailbox providers want to achieve the highest possible level of user satisfaction, but they face a challenge:

How do I analyze a sent campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-18T08:38:28+00:00

How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list:

How do I copy a campaign or message?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-10T07:03:04+00:00

How do I copy a campaign or message? Copy campaign Copy sent campaign You can easily copy a campaign that has already been sent under Reporting > Campaigns. 3 dots appear to the right of the campaign when you mouse over it. If you click on this, the copy function appears.

How do I create an auto campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:26:45+00:00

How do I create an auto campaign? An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages ca…

How do I create an auto target group?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:10:24+00:00

How do I create an auto target group? At Addresses > Lists, a new automatic target group (short: auto target group) can be created via the button on the bottom right. To do this, a name must be assigned to the auto target group. The target group will then appear under

How do I create a filter?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:46:30+00:00

How do I create a filter? You can apply predefined filters when assigning a target group to an email or when using the target group function filter. This entry explains how to define and save filters. Filters can be used in standard campaigns as well as in the workflow of auto campaigns.

How do I create a target group from previous campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-27T14:46:17+00:00

How do I create a target group from previous campaigns? At Addresses > Lists you can create a target group out of previously delivered campaigns when using the option create responder target group. This allows you to, e.g., select all recipients who did not open, click, or buy anything in order to contact them with a reminder mailing.

How do I create a transactional campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-12-18T07:54:37+00:00

How do I create a transactional campaign? A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password.

How do I create a template?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:05:11+00:00

How do I create a template? Templates save time and increase efficiency by standardizing recurring messages and reducing the effort required for manual writing. They also ensure consistency and professionalism in communication, as all emails have a uniform layout and structure.

How do I use the calendar?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:11:21+00:00

How do I use the calendar? You can open the calendar via the button at the top left. This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again. Events: * Process: jobs such as the winner selection from A/B campaigns

How do I use a softbounce rule?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-24T10:10:06+00:00

How do I use a softbounce rule? We generally recommend setting a softbounce rule. The spam filters of e-mail providers react to frequent bounces, which can ultimately lead to mailings to valid e-mail addresses no longer being let through. When using a softbounce rule, the addresses are marked with a quarantine flag (status 3) and can be excluded from sending.

Why are addresses not imported?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:25:57+00:00

Why are addresses not imported? When you import an address file, promio.connect checks different things. If the address file is uploaded, choose Addresses > Lists, click on the imported target group, and look at the logfile. In the example, you can see that 2012 addresses should be imported.

Automatischer Export: Typ 'Links'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T11:28:34+00:00

Automatischer Export: Typ 'Links' Es werden alle Links einer versandten E-Mail mitsamt vergebenen Tags exportiert. Auch wenn eine E-Mail mehrfach versendet wird (z.B. Auto-Kampagnen) wird diese im Link-Export pro Export-Periode nur einmal exportiert.

Automatischer Export: Typ 'Auto-Zielgruppen Abmeldungen'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T13:38:29+00:00

Automatischer Export: Typ 'Auto-Zielgruppen Abmeldungen' Es werden die Abmeldungen aus einer bestimmten Auto-Zielgruppe exportiert. Möglich für alle Typen von Auto-Zielgruppen, z.B. für einen Newsletter-Verteiler. Dateiname: [SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (ggf. mit individuellem Datums-Suffix)

Automatischer Export: Typ 'Auto-Zielgruppen Anmeldungen'

Anonymous (anonymous@undisclosed.example.com) — 2025-03-18T16:44:21+00:00

Automatischer Export: Typ 'Auto-Zielgruppen Anmeldungen' Es werden die Anmeldungen zu einer bestimmten Auto-Zielgruppe exportiert. Möglich für alle Typen von Auto-Zielgruppen, z.B. für einen Newsletter-Verteiler. Dateiname: [SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (ggf. mit individuellem Datums-Suffix)

Was ist der Unterschied zwischen den Datenbankfeldern Registrierungsdatum, Erstellungsdatum und "Aktualisiert am"?

Anonymous (anonymous@undisclosed.example.com) — 2025-08-12T10:45:57+00:00

Was ist der Unterschied zwischen den Datenbankfeldern Registrierungsdatum, Erstellungsdatum und "Aktualisiert am"? In den Stammdaten eines Mandanten gibt es drei fest definierte Felder zur Speicherung von Datumsangaben. Jedes dieser Felder erfüllt eine spezifische Funktion:

Mein erster Versand in promio.connect

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T15:01:55+00:00

Mein erster Versand in promio.connect Schritt 1: Der Login-Vorgang Sie erreichen die promio.connect über die URL auf www.promio-connect.com/login Zur Anmeldung in Ihren Mandanten tragen Sie Ihre fünfstellige Mandanten-ID, Ihren Benutzernamen und Ihr Passwort ein. Nach der Eingabe Ihrer Anmeldeinformationen klicken Sie auf

Wie wird einer E-Mail eine Zielgruppe zugewiesen?

Anonymous (anonymous@undisclosed.example.com) — 2023-09-20T09:54:18+00:00

Wie wird einer E-Mail eine Zielgruppe zugewiesen? Durch die Zuordnung einer Zielgruppe zu einer E-Mail innerhalb einer angelegten Kampagne wird bestimmt, an welche Adressaten die E-Mail versendet wird. Die Zuordnung können Sie in den Kampagnendetails vornehmen. Dazu klicken Sie in der Liste der E-Mails auf das Creative, dem eine Zielgruppe zugeordnet werden soll. In der Box

Wie kann ich eine Kampagne oder ein Creative kopieren?

Anonymous (anonymous@undisclosed.example.com) — 2024-12-19T11:03:14+00:00

Wie kann ich eine Kampagne oder ein Creative kopieren? Kampagne kopieren Versendete Kampagne kopieren Eine bereits versendete Kampagne können Sie ganz einfach unter Reporting -> Kampagnen kopieren. Rechts neben der Kampagne zeigen sich beim Mouseover 3 Punkte. Wenn Sie diese anklicken, erscheint die Funktion

Wie richte ich eine Kampagne ein?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:20:33+00:00

Wie richte ich eine Kampagne ein? Kampagne erstellen Klicken Sie im Menü auf Versand > Entwürfe. Über den roten Button unten rechts können Sie eine neue Kampagne anlegen. Nachdem Sie die Kampagne benannt haben, legen Sie den Auftraggeber fest. Meist ist das Ihr eigenes Unternehmen. Agenturen versenden oft für andere Unternehmen und haben durch die Festlegung des Auftraggebers die Möglichkeit, nach Kunden zu unterscheiden. Auftraggeber können unter

Wie können mit dem Zeitplaner regelmäßig Newsletter versendet werden?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-09T08:18:33+00:00

Wie können mit dem Zeitplaner regelmäßig Newsletter versendet werden? Mit dem Zeitplaner können Sie den regelmäßigen Versand eines E-Mail-Templates als Event planen und einstellen. Diesen erreichen Sie unter Versand > Zeitplaner. Übersicht

Wie kann ich Auto-Zielgruppen bearbeiten und analysieren?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-11T15:07:39+00:00

Wie kann ich Auto-Zielgruppen bearbeiten und analysieren? Dieser Artikel befasst sich mit Auto-Zielgruppen. Einen Artikel zum Thema Zielgruppen finden Sie unter „Welche Möglichkeiten habe ich zur Bearbeitung einer Zielgruppe?“ Aktionen in der Menüleiste rechts oben Wenn Sie eine Auto-Zielgruppe anklicken, um in die Details der Zielgruppe zu gelangen, stehen Ihnen die folgenden Möglichkeiten zur Verfügung:

Welche Möglichkeiten habe ich zur Bearbeitung einer Zielgruppe?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-11T15:09:52+00:00

Welche Möglichkeiten habe ich zur Bearbeitung einer Zielgruppe? Dieser Artikel beschreibt, welche Aktionen Sie innerhalb der Zielgruppenliste vornehmen können und welche Möglichkeiten zur Bearbeitung es innerhalb der Zielgruppendetails gibt. Liste der Zielgruppen

Wie kann ich die Negativliste exportieren?

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T09:17:32+00:00

Wie kann ich die Negativliste exportieren? Die Adressen, die aktuell auf der Negativliste stehen, können Sie als .csv Datei exportieren. Unter Adressen > Listen > E-Mail Negativliste können Sie den Export über den Button rechts unten starten:

Wie kann ich Gutscheincodes in mein Mailing einbinden?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-29T08:10:23+00:00

Wie kann ich Gutscheincodes in mein Mailing einbinden? Eine Liste aller bereits importierten Gutscheincodes finden Sie unter Content > Gutscheincode-Listen. Die Restmenge reduziert sich nach jedem Versand, in dem den Empfängern Codes der entsprechenden Gutscheincode-Liste zugewiesen wurden.

Wie werden Adressen importiert?

Anonymous (anonymous@undisclosed.example.com) — 2024-12-19T11:09:32+00:00

Wie werden Adressen importiert? Durch den Adressimport können Adressdaten in promio.connect eingefügt werden. Nach einem erfolgreichen Import sind diese Adressdaten in promio.connect als Zielgruppe verfügbar. Laden Sie nur Adressen hoch, von denen Sie ein „

Wie verwende ich eine Temporäre Sperrliste?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-17T10:30:10+00:00

Wie verwende ich eine Temporäre Sperrliste? Temporäre Sperrlisten dienen dazu, bestimmte E-Mail-Adressen und/oder Domains von einem Versand auszuschließen. Dabei gilt die Sperre nicht generell, sondern nur für das Creative, welchem die Sperrliste zugeordnet wird.

Wie starte ich einen Testversand bzw. wie erstelle ich einen Testverteiler?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-02T10:22:58+00:00

Wie starte ich einen Testversand bzw. wie erstelle ich einen Testverteiler? Vor dem Realversand einer E-Mail sollte ein Testversand stattfinden. Nur dann können Sie wirklich herausfinden, wie Ihre E-Mail im Posteingang wirkt. Die Adressaten der Testverteiler

Wann wird gegen die Negativliste abgeglichen?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T10:08:51+00:00

Wann wird gegen die Negativliste abgeglichen? Ein Abgleich gegen die Negativliste findet innerhalb verschiedener Prozesse und Arbeitsschritte statt. Dadurch wird sichergestellt, dass niemand angeschrieben wird, der auf der Negativliste steht. Automatischer Abgleich vor Versand

Why is my email classified as spam?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T09:49:37+00:00

Why is my email classified as spam? One or more of the following factors could be increasing the email’s spam score and causing it to be filtered into the spam folder: * Suspicious content. Avoid spam-typical words like Rolex, Viagra, and casino in both the subject line and the email’s content. Even words that don’t seem immediately suspicious - such as “free” - may be marked as suspicious if they appear multiple times. An

How do I change messages within auto campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-04T10:40:57+00:00

How do I change messages within auto campaigns? Choose your auto campaign in Reporting and go to the Details tab: Below you will find lists of all messages, active messages, inactive messages and drafts. Create a new message with the button on the right. You can exchange the currently active message with the newly created one.

How do I inspect an email?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-16T08:52:45+00:00

How do I inspect an email? Prior to the delivery, you should review the layout, links, probability to be classified as spam, and more factors of a message. The following features are helpful: Quality control The quality control feature can be found in the action box’s messages detail view:

How do I create a domain?

Anonymous (anonymous@undisclosed.example.com) — 2025-08-04T10:31:10+00:00

How do I create a domain? To use a domain in promio.connect as a sender domain, you need to register it with your provider. Add the domain under Settings > Domains as the sender domain to generate and display the records to be entered at your provider for this domain.

Which KPIs can I measure for omnichannel per channel?

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:47:18+00:00

Which KPIs can I measure for omnichannel per channel? Different KPIs are available depending on the channel. Here is a checklist of which KPIs can be measured in each case: E-mailSMSApp PushWeb PushPrintReceivers✔✔✔✔✔Opens✔✘✘✔✘Clicks

Import: Welche Möglichkeiten bietet der Batch-Prozess?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-15T13:50:24+00:00

Import: Welche Möglichkeiten bietet der Batch-Prozess? Manueller Import Bitte laden Sie csv-Dateien mit Adressen oder Zielgruppen mit Kunden-IDs oder E-Mail-Adressen nach /upload/manual. Klicken Sie auf Adressen > Listen, wählen Sie die Aktion Adressen importieren