https://servicewiki.promio-connect.com/ 2026-05-05T19:19:39+00:00 https://servicewiki.promio-connect.com/ https://servicewiki.promio-connect.com/lib/exe/fetch.php/wiki:logo.png text/html 2025-02-27T12:43:41+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_track_conversion?rev=1740660221&do=diff How can I measure the conversion? A conversion is a specific action that occurs as a result of an advertising measure. This can be an order, a download, filling out a contact form, subscribing to a newsletter, etc. The conversion rate is one of the most important metrics in online marketing. It helps you to better assess the success of an optimization strategy. Specifically, the conversion rate refers to the number of conversions generated in relation to the number of users. text/html 2025-09-08T07:33:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:delete_target_group?rev=1757316839&do=diff How can I delete target groups? Delete auto-target groups and static target groups You can delete auto-target groups and static target groups under Addresses -> Lists -> Target groups. Place a checkmark next to the target groups that you want to delete. text/html 2025-10-02T15:31:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_add_an_rss_feed?rev=1759419077&do=diff How do I add an RSS feed? The client needs a license for this feature. If you are interested, please contact our support team via ticket. In the menu item Content -> RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system. You can generally use these, in templates that are used in the scheduler or when sending via the text/html 2025-02-27T10:57:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:list_help?rev=1740653859&do=diff What is a list help? By default, the header of an email sent via promio.connect always contains a list unsubscribe link that allows you to unsubscribe. This is required by the CSA. The CSA allows the use of a list to help with justified exceptions. There are emails that are sent and cannot be turned off because they contain essential transactional information that is essential for processing and documenting orders, especially in the food industry, as well as for fulfilling legal and business o… text/html 2025-11-18T08:38:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&do=diff How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list: text/html 2025-12-18T07:54:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_transactional_campaign?rev=1766044477&do=diff How do I create a transactional campaign? A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password. text/html 2025-02-21T10:46:35+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:bounce?rev=1740134795&do=diff What is a bounce? A bounce is an error message that is automatically generated by the recipient server when an e-mail cannot be delivered. There is a difference between a hard bounce and a soft bounce. * The hard bounce is a permanent problem, e.g. that the address no longer exists. Addresses that generate a hard bounce are immediately unsubscribed by promio.connect and are not contacted again. text/html 2025-09-18T07:06:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&do=diff How can I analyze more than one campaign? In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. Views Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view under text/html 2025-02-27T17:02:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networkcampaign?rev=1740675737&do=diff How do I create a network campaign? In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket. text/html 2025-03-11T14:55:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&do=diff How do I create a newsletter? It can be useful to create a newsletter for the following use cases: You send out several newsletters that you want to manage separately Reasons for this could be * a separate subscription and unsubscription procedure text/html 2025-02-27T12:18:17+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_2fa?rev=1740658697&do=diff How do I use the two-factor authentication for my user account? If you use the additional feature Login via SSO (Single Sign On), 2FA is not available. The usage of the two-factor authentication (2FA) is an additional verification of safety. If you are logged in to promio.connect, click the button text/html 2025-02-27T12:09:19+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_help?rev=1740658159&do=diff How do I use the help functions? Click on Help at the top left to find various functions that answer your questions about using promio.connect. The help section is divided into 5 different tabs: Wiki There are many articles available in which you can find answers and instructions. text/html 2025-10-30T15:24:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:otml?rev=1761837846&do=diff How to develop e-mail templates for promio.connect? The following document provides technical information for the development of e-mail templates for promio.connect. General information * Special characters must use XML conform entities: * " text/html 2025-09-24T10:10:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:softbouncerule?rev=1758708606&do=diff How do I use a softbounce rule? We generally recommend setting a softbounce rule. The spam filters of e-mail providers react to frequent bounces, which can ultimately lead to mailings to valid e-mail addresses no longer being let through. When using a softbounce rule, the addresses are marked with a quarantine flag (status 3) and can be excluded from sending. text/html 2025-06-20T10:11:47+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:when_does_blacklist_matching_work?rev=1750414307&do=diff When does blacklist matching take place? Matching against the blacklist will take place during various processes and operations. It ensures that no recipient on the blacklist will receive mailings from your client. Automatic matching before delivery text/html 2026-04-24T15:02:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&do=diff My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on text/html 2025-02-26T09:55:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_blacklist?rev=1740563757&do=diff Where do I find more information about the email blacklist? Within the blacklist, which can be found at Addresses > Lists > E-Mail blacklist, there is a fold-up statistics section. These figures are shown: * Summary: Number of all entries text/html 2025-02-27T15:43:37+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_employee_account_sso?rev=1740671017&do=diff How do I set up a user account for an employee in an SSO (Single Sign-On) client? Logging in via SSO (Single Sign-On) must be configured for the client. It is not available by default. If you are interested, please contact our support team via a ticket. text/html 2025-10-02T15:19:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networktrackingcampaign?rev=1759418384&do=diff How do I create a new network tracking campaign? The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn… text/html 2025-02-27T11:01:29+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:jobqueue?rev=1740654089&do=diff What information do I get from the job queue? Under Settings -> Job queue, you can find more detailed information about your actions. Columns You can use the icon to show or hide columns. Search You can use the symbol to search for jobs specifically, e.g., by time, type, or a specific client. You can also combine them, e.g., all imports in a specific period. text/html 2025-02-27T09:01:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:unsubscribes_shown_in_statistics_and_history?rev=1740646883&do=diff Why do already unsubscribed recipients appear in statistics and mailing history? It may happen that addresses that have already been unsubscribed before delivery starts are shown in campaign statistics or within the address research in mailing history. This usually happens when a static target group (not an auto target group) was used for mailing. text/html 2025-02-27T08:17:24+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_do_i_need_clients?rev=1740644244&do=diff Why do I need clients? The client is the commissioner of a newsletter or another mailing. In the easiest case, this client is the same one as the client in which your newsletter is sent. (You always see your delivery client on the top right side of your user interface.) But there can also be more complex connections. In this case, an additional client is needed. text/html 2025-02-26T09:30:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_does_whitelisting_work?rev=1740562246&do=diff How does whitelisting work (CSA)? As a member of the CSA (www.certified-senders.org), we adhere to certain juridical and technical quality standards. In return we profit from the so-called Whitelisting. The CSA describes the function of whitelisting as follows: “Mailbox providers want to achieve the highest possible level of user satisfaction, but they face a challenge: text/html 2025-02-27T16:19:39+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_role?rev=1740673179&do=diff How do I create a role? To access this section of promio.connect, the role Manage roles and rights is needed! This right is included in the Admin/Verwalter role. Where do I find roles? Roles can be managed in the section Management. Access this via the button text/html 2025-02-27T12:11:21+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_use_calendar?rev=1740658281&do=diff How do I use the calendar? You can open the calendar via the button at the top left. This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again. Events: * Process: jobs such as the winner selection from A/B campaigns text/html 2025-02-27T08:24:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_are_images_not_shown?rev=1740644646&do=diff Why are images not shown in the email anymore? Images are loaded into the Media Browser or are integrated in the content at the campaign setting. Images are stored under a certain path, which depends on how you arrange the images in your Media Browser. The path can be, e.g., text/html 2025-06-27T07:25:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:campaigns_attachment?rev=1751009125&do=diff How do I send an attachment? You can add your pictures, pdf documents or other media data as an attachment. You should only do this in exceptional cases. We recommed to make pdfs and other attachments available online as a downlaod file. Then link the file in your message. text/html 2025-02-25T10:42:51+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:complaint?rev=1740480171&do=diff What are complaints? Complaints can occur because users, in many e-mail programs, can report an e-mail as spam by clicking a special button. These so-called feedback loop complaints are anonymously transmitted to promio.connect by providers, such as Hotmail, Yahoo, AOL, and 1&1, every time a receiver marks a mailing as spam. Depending on the unsubscribe method selected, the user is added to the email blacklist or, if they are in use, added to the corresponding block list or unsubscribed from … text/html 2025-02-25T11:07:52+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:difference_between_clicks_and_clicks_unique?rev=1740481672&do=diff What is the difference between clicks and unique clicks? „Clicks“ is the number of clicks from a sent email altogether. „Unique clicks“ is the number of recipients who have clicked. (How many different recipients clicked on the e-mail?) If Person A is clicking 5 times on a link, there are 5 clicks counted, but only 1 unique click. text/html 2025-02-25T11:08:32+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:difference_between_open_and_open_unique?rev=1740481712&do=diff What is the difference between open and open unique? „Open“ is the number of openings from a sent email altogether. „Open unique“ is the number of recipients who have opened the email. (How many different recipients opened the e-mail?) text/html 2025-09-01T10:18:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_new_employee_account?rev=1756721900&do=diff How do I create an account for a new user? To access this section of promio.connect, the role Manage clients is needed! This right is included in the Admin/Verwalter role. User accounts can be created and edited in section Management. Access this via the button text/html 2025-02-27T16:20:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_rest_api_key?rev=1740673259&do=diff How do I create a REST API key? To create REST API keys, click on the menu item API under Settings. The creation is done via the green button at the bottom right, Create REST API key. Assign a name, e.g., the name of the application that uses the key. text/html 2025-02-27T15:22:43+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_create_text_via_ai?rev=1740669763&do=diff How do I use AI to generate text? In the creative details under Delivery -> Drafts, you can use AI to support you. By clicking on the Text Assistant (AI) button, the following window opens. Enter the text of your email in the field provided. You can paraphrase, shorten, expand, or translate texts. The languages ​​currently available for translation are German, English, French, and Spanish. text/html 2025-11-07T10:09:00+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_deactivate_user_account?rev=1762510140&do=diff How do I delete or deactivate a user account? To access this section of promio.connect, the role Manage clients is needed! This right is included in the Admin/Verwalter role. User accounts can be deleted or deactivated in the section Management. Access this via the button text/html 2025-02-27T14:31:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_export_a_targetgroup_into_a_different_client?rev=1740666718&do=diff Is it possible to export a target group into a different client? Yes, this is possible. This action is useful, for example, if a mailing is set up in two different clients and both target groups must be reconciled with each other. Target groups can therefore be made available in another client. Yet, text/html 2025-02-27T14:29:48+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_export_the_blacklist?rev=1740666588&do=diff How do I export the blacklist? The addresses that are currently on the blacklist can be downloaded as a CSV file. Go to Addresses > Lists > E-Mail Blacklist to start exporting by clicking the button on the bottom right: This creates a CSV file containing the email addresses, as well as the date the addresses were entered on the blacklist, in separate columns. text/html 2025-02-27T14:24:36+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_get_news?rev=1740666276&do=diff How do I get informed about news? When a new version of promio.connect is put online, a pop-up will appear when you log in for the first time, offering you articles with information about new features or changes. If you click on close, it will not appear again until the next update. text/html 2025-02-27T14:17:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_login?rev=1740665877&do=diff How can I log in to promio.connect? Login The person responsible for user administration in your company will provide you with an ID assigned to your company and your username for your promio.connect account. If your new user account is created, a registration mail will be sent. By clicking the link, you can set a password with which you can log in. The link is valid for 24 hours. text/html 2025-10-07T07:09:22+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_remove_duplicates?rev=1759820962&do=diff How do I remove duplicates? If an email is sent to more than one target group, it is necessary to check the two target groups for duplicates. Only then is it guaranteed that each user only receives one email. By using the doublet filter tool, all overlaps of different target groups can be calculated, saved, or excluded. The base for the matching is the client-specific unique attribute (default: email; alternative: client number/custID). text/html 2025-02-27T13:34:34+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:how_to_send_additional_delivery?rev=1740663274&do=diff How do I dispatch an additional delivery? Go to Reporting and select the campaign for which you want to arrange a subsequent sending of a mailing. Action Additional delivery is only available if the campaign has already been sent or has at least started. text/html 2025-02-27T17:03:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:what_is_network_campaign_manager?rev=1740675786&do=diff What is the network campaign manager? The network campaign manager allows marketers to manage multiple partner clients centrally, automatically distributing both target groups and creatives. With the network campaign manager, you can: * Manage email campaigns centrally via a master client. text/html 2025-02-27T08:25:57+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:why_are_addresses_not_imported?rev=1740644757&do=diff Why are addresses not imported? When you import an address file, promio.connect checks different things. If the address file is uploaded, choose Addresses > Lists, click on the imported target group, and look at the logfile. In the example, you can see that 2012 addresses should be imported. text/html 2022-05-12T14:45:26+00:00 Anonymous (anonymous@undisclosed.example.com) https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_blocklist_definitions?rev=1652366726&do=diff Automatic export: Type 'Blocklist Definitions' All of the current blocklist definitions are exported. A blocklist is defined by an auto target group that is assigned to a contractor. If there is a sendout of such a campaign with a contractor, the customer IDs in existing blocklists are filtered before sendout. In contrast to blacklists, blocklists are solely based on customer ID and do not allow an inventory stock on a domain- or e-mail level.