Service wiki

How do I create an auto campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:26:45+00:00

How do I create an auto campaign? An auto campaign is generally used for the regular and automated delivery of e-mails, e.g., birthday or welcome messages. It can also be used for automatic target group functions (move contact to/delete from target groups). With the workflow editor, it is easy to create automated campaigns. Even complex marketing automations can be implemented intuitively using a drag-and-drop interface, using functions like filters, schedulers, delivery, and so on. Messages ca…

How do I create a network campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T17:02:17+00:00

How do I create a network campaign? In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket.

How do I set up a campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:23:53+00:00

How do I set up a campaign? Create campaign Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign. After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go to

My first campaign setup in promio.connect

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T15:02:52+00:00

My first campaign setup in promio.connect Step 1: The login process You can access promio.connect via the URL at www.promio-connect.com/login To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click on

How do I create a new network tracking campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:19:44+00:00

How do I create a new network tracking campaign? The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn…

The structure of the promio.connect platform

Anonymous (anonymous@undisclosed.example.com) — 2026-04-24T14:46:23+00:00

The structure of the promio.connect platform Overview Dashboard After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect. Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover.

How do I cancel a campaign after activation?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:52:23+00:00

How do I cancel a campaign after activation? Stop campaigns in queue Open the queue of outgoing campaigns (Delivery > Queue). There are three menu items: * Prepared campaigns with the campaigns waiting in line * In delivery that all campaigns which are currently sent out

How do I copy a campaign or message?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-10T07:03:04+00:00

How do I copy a campaign or message? Copy campaign Copy sent campaign You can easily copy a campaign that has already been sent under Reporting > Campaigns. 3 dots appear to the right of the campaign when you mouse over it. If you click on this, the copy function appears.

How do I create a transactional campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-12-18T07:54:37+00:00

How do I create a transactional campaign? A transaction campaign is an automated notification that is sent specifically to individual users from the existing master data. It is usually triggered by a specific user action. Examples of use cases include an order confirmation after a product order or a password change e-mail after a request for a new password.

Definitions

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T15:34:39+00:00

Definitions Auto Campaign Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications: * Event-related emails (birthday, name day) * Send out after specified events (after subscribing, after ordering)

How do I reactivate an auto campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-05-06T08:15:43+00:00

How do I reactivate an auto campaign? Auto campaigns with an ongoing workflow can be reactivated. Choose your campaign in the Reporting table. Move to the tab Details and click Reactivate: Now follow these steps: Disclaimer The disclaimer shows you when the campaign was last active. Since reactivating this auto-campaign initiates an automatic process, it is important to ensure that the campaign configuration matches the desired campaign goal and that only opt-in addresses are contacted.

Automatic export: Type 'Campaign Statistics'

Anonymous (anonymous@undisclosed.example.com) — 2024-05-06T14:41:37+00:00

Automatic export: Type 'Campaign Statistics' The statistics of all campaigns will be exported up to 30 days after the start of delivery. The number of exported last delivery days can be configured (default: 7 days). The following campaign types are NOT included:

How do I analyze a sent campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-18T08:38:28+00:00

How do I analyze a sent campaign? Go to Reporting > Campaigns to find a listing of all sent campaigns. Those sent campaigns that are still waiting in queue are also listed here. How do I find the campaign I want to analyze? You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list:

How to set up a tracking campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-27T08:44:36+00:00

How to set up a tracking campaign? A tracking campaign is what you can set up if your campaign is created in promio.connect but sent from a second system. Usually this campaign type is used for the dispatch of promotional emails through a partner. By generating the creative promio.connect, the promio tracking is integrated This means although the campaign is delivered by an external system, the campaign statistics are available in promio.connect.

Anonymous (anonymous@undisclosed.example.com) — 2026-04-23T11:39:16+00:00

Table of contents The structure of the promio.connect platform “The structure of the promio.connect platform” Definitions “Definitions” My first campaign setup in promio.connect “My first campaign setup in promio.connect” Login “How can I log in to promio.connect?” Management “Where can I change the profile settings of my user account?” Companies & Clients “How do I create an account for a new user?” “How do I control a user's client access?” “How do I set up a user acc…

What information does the Reporting Dashboard give me?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-01T16:00:23+00:00

What information does the Reporting Dashboard give me? Under Reporting -> Overview you will find some statistics on the campaigns you have sent. KPIs Campaigns The number of campaigns sent of the past 7 days excluding today is displayed. Recipients

How can I analyze more than one campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-18T07:06:18+00:00

How can I analyze more than one campaign? In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them. Views Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view under

Can a campaign be sent another time?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:41:28+00:00

Can a campaign be sent another time? Copy full campaign Go to Reporting > Campaigns to find a list of all sent-out campaigns. When you move your cursor over a campaign, a three-dot menu will appear on the right. If you click copy to copy the entire campaign, a window will open where you can choose a new name. If you click

Import: Which specifications has the batch process?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-15T13:51:12+00:00

Import: Which specifications has the batch process? Manual Import Please upload csv-files with addresses or target group definitions (with customer IDs or eMail addresses) to /upload/manual. Click on Adresses > Lists, choose action Import addresses

What information does the delivery dashboard provide me?

Anonymous (anonymous@undisclosed.example.com) — 2025-04-09T09:46:02+00:00

What information does the delivery dashboard provide me? Under Delivery -> Overview you will find some statistics on your current deliveries. Events A calendar with events, i.e., delivered campaigns, is displayed. You can search for a specific event in the

Automatic export: Type 'Campaigns'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:03:25+00:00

Automatic export: Type 'Campaigns' Campaign data is exported that were delivered. As auto campaigns exist that use one e-mail ID several times for a longer period of time or several times a day (e.g. birthday mailings), the only unique ID is sendQueue-ID.

How does split testing work?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-26T09:50:55+00:00

How does split testing work? What is an A-B test/split test? It is often difficult to predict how readers will react to a campaign. This is why the most important principle in email marketing is test, test, test. The automatic A/B split tests in promio.connect make it easy to test a campaign. Set up two or more emails (with differences in,e.g., subject line, sender, or content). Each of these emails is sent to a subset of the target group. The winning email (with the highest open, click, or c…

How do I monitor my campaign goals with the Controlling feature?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:28:35+00:00

How do I monitor my campaign goals with the Controlling feature? The client needs a license for the Controlling feature. If you are interested, please contact our support team via ticket. At the menu point Reporting > Controlling you can automatically let your goals for one or more campaigns be monitored. Define your campaign goals, e.g., reaching a certain click or open rate, or a maximum rate for bounces or unsubscribes.

How do I integrate coupon codes into my mailing?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-29T08:17:04+00:00

How do I integrate coupon codes into my mailing? You can find a list of all coupon codes that have already been imported under Content > Coupon codes. The remaining amount is reduced after each delivery that uses codes from the corresponding list and assigns one to each recipient.

How do I change messages within auto campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-04T10:40:57+00:00

How do I change messages within auto campaigns? Choose your auto campaign in Reporting and go to the Details tab: Below you will find lists of all messages, active messages, inactive messages and drafts. Create a new message with the button on the right. You can exchange the currently active message with the newly created one.

How do I use the system unsubscribe page?

Anonymous (anonymous@undisclosed.example.com) — 2025-05-05T09:51:18+00:00

How do I use the system unsubscribe page? You can use the system unsubscribe page by using the following link: By appending a parameter to the link, you can specify the language in which the page is shown: * https://system.promio-connect.com/us/?lang=en

What is the network campaign manager?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T17:03:06+00:00

What is the network campaign manager? The network campaign manager allows marketers to manage multiple partner clients centrally, automatically distributing both target groups and creatives. With the network campaign manager, you can: * Manage email campaigns centrally via a master client.

Automatic export: Type 'AdManager - Statistics'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T13:52:28+00:00

Automatic export: Type 'AdManager - Statistics' Every advertising data will be exported from the AdManager. The export can only be fully processed (not incrementally). Filename: [SENDER_ID]_admanager_full.csv (respectively with individual date suffix)

Automatic export: Type 'Network - Recipients'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:43:12+00:00

Automatic export: Type 'Network - Recipients' Every user ID who has been contacted by network campaigns, is exported. This export is only available for network master clients. This export can only be processed incrementally. Filename: [SENDER-ID]_networkRecipients_incremental.csv (respectively with individual date suffix)

How many emails have I sent?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-25T11:05:21+00:00

How many emails have I sent? Go to Reporting > Delivery Volume to see how many emails are sent in total. Here, you will find the overview of the monthly delivery volumes– either only for the current client or summarized, including all sub-clients.

How can I segment the result of my campaign according to recipient characteristics?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-26T09:48:02+00:00

How can I segment the result of my campaign according to recipient characteristics? In the reporting of a sent campaign, you can create a segment for a creative. The segment is defined on the basis of a selected filter and shows the KPIs for the segment's corresponding part of the target group.

How do I disable an auto campaign?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T15:21:40+00:00

How do I disable an auto campaign? Auto campaigns with an ongoing workflow can be stopped. Choose your campaign in the reporting table. Move to the tab Details and click Activate/Deactivate: Should this not be possible, the campaign is probably an old auto campaign of the type

How do I dispatch an additional delivery?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:34:34+00:00

How do I dispatch an additional delivery? Go to Reporting and select the campaign for which you want to arrange a subsequent sending of a mailing. Action Additional delivery is only available if the campaign has already been sent or has at least started.

Automatic export: Type 'Clicks'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-11T13:11:25+00:00

Automatic export: Type 'Clicks' Every clicker of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_clicks_incremental.csv (respectively with individual date suffix)

Automatic export: Type 'Conversions'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-18T14:48:21+00:00

Automatic export: Type 'Conversions' Every tracked conversion will be exported. Conversion can be measured via promio.connect tracking pixel on external landingpages or customer pages. Parameters 1-4 are strings occupied during conversion, e.g. with sales volume, article group, page-

Automatic export: Type 'Links'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:09:36+00:00

Automatic export: Type 'Links' Every link of the sent e-mail including its tags are exported. Even if one e-mail is sent out several times (e.g. auto-campaigns), this will only be exported once in the link-export per export period. Filename: [SENDER-ID]_links_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Network - Bounces'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:41:59+00:00

Automatic export: Type 'Network - Bounces' All bounces (hard- and softbounces) of e-mails in network master campaigns will be exported. This export is only available for network master clients. This export can only be processed incrementally. Filename

Automatic export: Type 'Opens'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:55:05+00:00

Automatic export: Type 'Opens' Every opener of an e-mail will be exported. This export is limited to 60 days after the last time of sendout. It can only be processed incrementally. Filename: [SENDER-ID]_opens_incremental.csv (respectively with individual date suffix)

How is a target group assigned to an email?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:25:30+00:00

How is a target group assigned to an email? Assigning a target group to an email in a campaign determines to which recipients the email in question will be sent. You can assign the target group in the campaign details. To do so, click on a creative in the list. In the box actions, you can enter the relevant settings by clicking on

How do I create a template?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-02T15:05:11+00:00

How do I create a template? Templates save time and increase efficiency by standardizing recurring messages and reducing the effort required for manual writing. They also ensure consistency and professionalism in communication, as all emails have a uniform layout and structure.

What information do I get from the job queue?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T11:01:29+00:00

What information do I get from the job queue? Under Settings -> Job queue, you can find more detailed information about your actions. Columns You can use the icon to show or hide columns. Search You can use the symbol to search for jobs specifically, e.g., by time, type, or a specific client. You can also combine them, e.g., all imports in a specific period.

Automatic export: Type 'AdManager - Inventory'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T13:53:11+00:00

Automatic export: Type 'AdManager - Inventory' Every AdManager data and their usage in sent messages will be exported. Filename: [SENDER_ID]_admanagerInventory_full.csv (ggf. mit individuellem Datums-Suffix) Example: "adCampaignId";"adCampaignName";"adCreativeId";"adCreativeName";"letterId";"link" "123";"Name";"11059";"Creative_1";"12345";"1" "123";"Name";"11059";"Creative_1";"12345";"2" "123";"Name";"11059";"Creative_1";"12346";"1"

Automatic export: Type 'Recipients'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T15:56:26+00:00

Automatic export: Type 'Recipients' Every user ID who has been contacted, is exported. This export can only be processed incrementally. Filename: [SENDER-ID]_recipients_incremental.csv (respectively with individual date suffix) Example: "sendQueueId";"emailId";"campaignId";"newsletterId";"campaignCode";"userId";"custID";"mail" "799786";"105190";"65445";"87958";"customerCode";"521516";"customer12345";"mail@mail.com"

How do I deliver newsletters regularly with the scheduler?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-17T09:28:33+00:00

How do I deliver newsletters regularly with the scheduler? By using the scheduler, you can plan and control the regular delivery of an e-mail template as an event. You find the feature at Delivery > Scheduler. Overview Events Creating a new event

How can I measure the conversion?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:43:41+00:00

How can I measure the conversion? A conversion is a specific action that occurs as a result of an advertising measure. This can be an order, a download, filling out a contact form, subscribing to a newsletter, etc. The conversion rate is one of the most important metrics in online marketing. It helps you to better assess the success of an optimization strategy. Specifically, the conversion rate refers to the number of conversions generated in relation to the number of users.

How to track with Google Analytics?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-21T10:03:43+00:00

How to track with Google Analytics? Of course, you can also measure website traffic generated via emails using Google Analytics. To do this, parameters must be attached to the links. To activate Google Analytics, please contact our support team via ticket.

How can I send via multiple communication channels?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:55:31+00:00

How can I send via multiple communication channels? promio.net offers you the central creation and management of campaigns in various communication channels. It is possible to link to multiple channels to address customers. Central reporting of the channels and campaign results is also available.

How can I increase the deliverability of my email campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T09:43:29+00:00

How can I increase the deliverability of my email campaigns? Promio.net uses or offers the following tools and techniques to improve deliverability: SPF, DKIM, DMARC, abuse@, and postmaster@ email addresses, DOI, the option to unsubscribe, spam filter testing, inbox preview, feedback loops, etc.

How do I use the global search?

Anonymous (anonymous@undisclosed.example.com) — 2026-05-05T12:46:20+00:00

How do I use the global search? The global search function is only displayed if you have at least one of the required permissions: Manage campaigns, Access address search, Edit target groups, or Access reportings. If you don't see the magnifying glass icon, please contact an administrator to obtain the necessary permissions.

How do I create a filter?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:46:30+00:00

How do I create a filter? You can apply predefined filters when assigning a target group to an email or when using the target group function filter. This entry explains how to define and save filters. Filters can be used in standard campaigns as well as in the workflow of auto campaigns.

How do I create a target group from previous campaigns?

Anonymous (anonymous@undisclosed.example.com) — 2026-04-27T14:46:17+00:00

How do I create a target group from previous campaigns? At Addresses > Lists you can create a target group out of previously delivered campaigns when using the option create responder target group. This allows you to, e.g., select all recipients who did not open, click, or buy anything in order to contact them with a reminder mailing.

Export: Which specifications has the batch process?

Anonymous (anonymous@undisclosed.example.com) — 2023-06-19T09:13:23+00:00

Export: Which specifications has the batch process? For export, a number of different standard methods is available. Here the following basic options exist: General Options * Complete / incremental: The complete data record or only the changes of the last period.

How long did it take to send my newsletter?

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:48:14+00:00

How long did it take to send my newsletter? Go to Reporting and then to the campaign. Put the red checkmark on the message you want to have a closer look at. Scroll down to the Logfile window and open it by clicking on the little arrow. The beginning of the delivery is listed under the entry “Delivery Job started” and the completion is shown under “Delivery Job finished”. This helps to calculate the duration of the sending.

How do I inspect an email?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-16T08:52:45+00:00

How do I inspect an email? Prior to the delivery, you should review the layout, links, probability to be classified as spam, and more factors of a message. The following features are helpful: Quality control The quality control feature can be found in the action box’s messages detail view:

How can elements of an email be personalized?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:11:31+00:00

How can elements of an email be personalized? Placeholders are available for commonly used personalization like salutations. They can be easily selected by means of a button. Personalizations that will only be used once can also be integrated via

Can I see which links were clicked exactly?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:58:19+00:00

Can I see which links were clicked exactly? Links by click frequency Click on the campaign in the section Reporting that you wish to evaluate from. To see the links by click frequency, please choose a creative and check the box. The links are grouped by

How do I create a new sender?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-30T14:03:51+00:00

How do I create a new sender? Create sender New senders can be created via Settings -> From addresses. Configuration of a reply-to address * Sender name: Real name/shown name, freely selectable; this name appears in the inbox of the addressee. Good examples are your company’s name + info, newsletter, and mail.

How do I create a role?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T16:19:39+00:00

How do I create a role? To access this section of promio.connect, the role Manage roles and rights is needed! This right is included in the Admin/Verwalter role. Where do I find roles? Roles can be managed in the section Management. Access this via the button

How do I edit target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-11-03T09:41:13+00:00

How do I edit target groups? This article describes what actions you can perform within the list of target groups and what editing options are available within the target group details. List of target groups At Addresses → Lists, you will find a listing of all available target groups. You can choose between 3 options:

How to regulate the speed of delivery

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:32:33+00:00

How to regulate the speed of delivery When you go to Settings -> From addresses a maximum delivery speed can be set for each sender. By clicking on the From address, you can edit it and, for example, set a limit of 30,000 emails an hour. By doing so, you can control the traffic for the target page of a mailing.

How do I use the calendar?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T12:11:21+00:00

How do I use the calendar? You can open the calendar via the button at the top left. This gives you an overview of all events for today in the left-hand menu bar. Click on the X to close the calendar again. Events: * Process: jobs such as the winner selection from A/B campaigns

How do I use a temporary blacklist?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T11:56:27+00:00

How do I use a temporary blacklist? Temporary blacklists are used to exclude specific e-mail addresses and/or domains from deliveries. The block does not apply generally but only to the message associated with the blocking list. Create a temporary blacklist

Why do already unsubscribed recipients appear in statistics and mailing history?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T09:01:23+00:00

Why do already unsubscribed recipients appear in statistics and mailing history? It may happen that addresses that have already been unsubscribed before delivery starts are shown in campaign statistics or within the address research in mailing history. This usually happens when a static target group (not an auto target group) was used for mailing.

Can I change the URL replacement permanently?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T09:00:10+00:00

Can I change the URL replacement permanently? If no other default settings have been defined, all links within a mailing are automatically replaced by tracking links. For some pages (e.g., unsubscribe), additional parameters are added for identification.

How do I send an attachment?

Anonymous (anonymous@undisclosed.example.com) — 2025-06-27T07:25:25+00:00

How do I send an attachment? You can add your pictures, pdf documents or other media data as an attachment. You should only do this in exceptional cases. We recommed to make pdfs and other attachments available online as a downlaod file. Then link the file in your message.

How do I use the CSS editor?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T13:50:57+00:00

How do I use the CSS editor? Using the CSS editor you are enabled to define attributes via CSS specifications that can be adapted by the editor. This allows you to define areas that can be adopted by the user of the template. For this purpose, a central style sheet in the header is permitted. This style sheet will be transposed to an inline

How can I delete target groups?

Anonymous (anonymous@undisclosed.example.com) — 2025-09-08T07:33:59+00:00

How can I delete target groups? Delete auto-target groups and static target groups You can delete auto-target groups and static target groups under Addresses -> Lists -> Target groups. Place a checkmark next to the target groups that you want to delete.

How do I use AI to create an image in my mailing?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-08T07:37:03+00:00

How do I use AI to create an image in my mailing? Select the creative into which you want to insert an image under Delivery → Drafts Now open the image editor. Click Replace (AI). A window will now open where you can enter a detailed description of the image you want to create.

How do I create an interface?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-16T07:44:09+00:00

How do I create an interface? For a newsletter, new addresses are generally obtained automatically, e.g., via the company website. When using REST, you will find the interfaces under Addresses > Interfaces. Creation of an interface Via Addresses > Interfaces

How do I use AI to create a subject line?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-07T07:24:13+00:00

How do I use AI to create a subject line? In the creative details under Delivery -> Drafts, you can enter a subject line for your mailing. Clicking on the button opens the following window. Enter the original subject of your email in the field provided. The AI will suggest up to 4 rephrased subject lines from which you can select your favorite.

How do I create a newsletter?

Anonymous (anonymous@undisclosed.example.com) — 2025-03-11T14:55:07+00:00

How do I create a newsletter? It can be useful to create a newsletter for the following use cases: You send out several newsletters that you want to manage separately Reasons for this could be * a separate subscription and unsubscription procedure

How do I use AI to generate text?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T15:22:43+00:00

How do I use AI to generate text? In the creative details under Delivery -> Drafts, you can use AI to support you. By clicking on the Text Assistant (AI) button, the following window opens. Enter the text of your email in the field provided. You can paraphrase, shorten, expand, or translate texts. The languages currently available for translation are German, English, French, and Spanish.

How do I exclude blacklist addresses from delivery?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-27T17:11:39+00:00

How do I exclude blacklist addresses from delivery? Permanent exclusion You can exclude blacklist addresses from all future deliveries of your client. At Addresses > Lists > E-Mail blacklist, you can add single e-mail addresses to the client’s blacklist or import a longer list.

Where can I find the documentation for the REST API?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T14:28:14+00:00

Where can I find the documentation for the REST API? REST API allows promio.connect functions to be accessed by external devices, e.g., * Retrieving user information with various identification properties * Registering users for all available channels

How do I search for addresses?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-07T07:07:20+00:00

How do I search for addresses? Searching in the current client With the menu item Addresses > Research, you can search for a specific address or data set. The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADER

How to import addresses?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:20:04+00:00

How to import addresses? Address data can be added to promio.connect using the address import. After a successful import, this address data is available in promio.connect as a target group. Only upload addresses from which you have an “opt-in”. This means that the owners of the addresses have actively and knowingly allowed you to store and use the address and further personal data to contact them! In the event of complaints and in cases of doubt, you must be able to prove where and when you o…

How do I send test emails, and how do I create a test delivery list?

Anonymous (anonymous@undisclosed.example.com) — 2025-07-17T10:13:14+00:00

How do I send test emails, and how do I create a test delivery list? Before actually dispatching your email, we advise you to start a test delivery. Only then can you really find out how your email appears in the inbox. The recipients for your test distribution list can be viewed and edited at

How to use the profiler?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T11:08:35+00:00

How to use the profiler? With the help of the feature profiler, you can filter recipients who are interested in a specific topic (clicked an article with the according topic tag) or who gave a specific answer to a question asked. Link-Tagging By adding link tags, you can group and analyze all thematically related links in click statistics, only in standard or A-B campaigns.

How to develop e-mail templates for promio.connect?

Anonymous (anonymous@undisclosed.example.com) — 2025-10-30T15:24:06+00:00

How to develop e-mail templates for promio.connect? The following document provides technical information for the development of e-mail templates for promio.connect. General information * Special characters must use XML conform entities: * "

Why are images not shown in the email anymore?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:24:06+00:00

Why are images not shown in the email anymore? Images are loaded into the Media Browser or are integrated in the content at the campaign setting. Images are stored under a certain path, which depends on how you arrange the images in your Media Browser. The path can be, e.g.,

Why do I need clients?

Anonymous (anonymous@undisclosed.example.com) — 2025-02-27T08:17:24+00:00

Why do I need clients? The client is the commissioner of a newsletter or another mailing. In the easiest case, this client is the same one as the client in which your newsletter is sent. (You always see your delivery client on the top right side of your user interface.) But there can also be more complex connections. In this case, an additional client is needed.

Automatic export: Type 'Blocklist Audition'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:58+00:00

Automatic export: Type 'Blocklist Audition' Every change (additions and losses) of blocklists are exported. Filename: [SENDER-ID]_blocklist_audit_[full|incremental].csv (respectively with individual date suffix) Example: "blocklistId";"ts";"userId";"custID";"mail";"status";"sourceType";"sourceId";"remark" "80347";"2011-01-26 00:10:04";"522503";"CUSTOMERCODE";"mail@mail.com";"1";"1";"13011";""

Automatic export: Type 'Blocklist Definitions'

Anonymous (anonymous@undisclosed.example.com) — 2022-05-12T14:45:26+00:00

Automatic export: Type 'Blocklist Definitions' All of the current blocklist definitions are exported. A blocklist is defined by an auto target group that is assigned to a contractor. If there is a sendout of such a campaign with a contractor, the customer IDs in existing blocklists are filtered before sendout. In contrast to blacklists, blocklists are solely based on customer ID and do not allow an inventory stock on a domain- or e-mail level.

Automatic export: Type 'Newsletter Audition'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:42:08+00:00

Automatic export: Type 'Newsletter Audition' Every change in newsletter subscriptions (additions and losses) of all newsletters are exported. Filename: [SENDER-ID]_newsletter_audit_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Newsletter Audition specific'

Anonymous (anonymous@undisclosed.example.com) — 2025-06-20T09:43:47+00:00

Automatic export: Type 'Newsletter Audition specific' Every change in newsletter subscriptions (additions and losses) of a defined newsletter are exported. Filename: [SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Auto Target Group Unsubscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2024-11-18T16:54:18+00:00

Automatic export: Type 'Auto Target Group Unsubscriptions' Unsubscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)

Automatic export: Type 'Auto Target Group Subscriptions'

Anonymous (anonymous@undisclosed.example.com) — 2025-03-18T16:45:27+00:00

Automatic export: Type 'Auto Target Group Subscriptions' Subscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group. Filename: [SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)