Service wiki
https://servicewiki.promio-connect.com/
2026-05-05T18:12:02+00:00Service wiki
https://servicewiki.promio-connect.com/
https://servicewiki.promio-connect.com/lib/exe/fetch.php/wiki:logo.pngtext/html2025-06-16T08:52:45+00:00Anonymous (anonymous@undisclosed.example.com)How do I inspect an email?
https://servicewiki.promio-connect.com/doku.php/en:how_to_check_an_email?rev=1750063965&do=diff
How do I inspect an email?
Prior to the delivery, you should review the layout, links, probability to be classified as spam, and more factors of a message. The following features are helpful:
Quality control
The quality control feature can be found in the action box’s messages detail view:text/html2026-04-24T15:02:52+00:00Anonymous (anonymous@undisclosed.example.com)My first campaign setup in promio.connect
https://servicewiki.promio-connect.com/doku.php/en:first_steps?rev=1777042972&do=diff
My first campaign setup in promio.connect
Step 1: The login process
You can access promio.connect via the URL at www.promio-connect.com/login
To log in to your client, enter your five-digit client ID, your username and your password. Once you have entered your login details, click ontext/html2025-10-30T15:23:53+00:00Anonymous (anonymous@undisclosed.example.com)How do I set up a campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_campaign?rev=1761837833&do=diff
How do I set up a campaign?
Create campaign
Click Delivery > Drafts in the main menu. With the button on the bottom right you can create a new campaign.
After naming the campaign you select the client. Usually the client is your own company. Agencies often deliver mails for other companies and have the possibility to select between different clients. If you want to create a new client, click on the account symbol and then go totext/html2025-07-16T09:43:29+00:00Anonymous (anonymous@undisclosed.example.com)How can I increase the deliverability of my email campaigns?
https://servicewiki.promio-connect.com/doku.php/en:optimize_deliverability?rev=1752659009&do=diff
How can I increase the deliverability of my email campaigns?
Promio.net uses or offers the following tools and techniques to improve deliverability: SPF, DKIM, DMARC, abuse@, and postmaster@ email addresses, DOI, the option
to unsubscribe, spam filter testing, inbox preview, feedback loops, etc.text/html2025-06-18T15:34:39+00:00Anonymous (anonymous@undisclosed.example.com)Definitions
https://servicewiki.promio-connect.com/doku.php/en:glossar?rev=1750260879&do=diff
Definitions
Auto Campaign
Auto campaigns let you manage mailings that should be sent automatically at defined events. There is a broad range of possible applications:
* Event-related emails (birthday, name day)
* Send out after specified events (after subscribing, after ordering)text/html2025-02-26T09:30:46+00:00Anonymous (anonymous@undisclosed.example.com)How does whitelisting work (CSA)?
https://servicewiki.promio-connect.com/doku.php/en:how_does_whitelisting_work?rev=1740562246&do=diff
How does whitelisting work (CSA)?
As a member of the CSA (www.certified-senders.org), we adhere to certain juridical and technical quality standards. In return we profit from the so-called Whitelisting. The CSA describes the function of whitelisting as follows:
“Mailbox providers want to achieve the highest possible level of user satisfaction, but they face a challenge:text/html2025-08-04T10:31:10+00:00Anonymous (anonymous@undisclosed.example.com)How do I create a domain?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_domain?rev=1754303470&do=diff
How do I create a domain?
To use a domain in promio.connect as a sender domain, you need to register it with your provider.
Add the domain under Settings > Domains as the sender domain to generate and display the records to be entered at your provider for this domain.text/html2025-02-27T12:01:21+00:00Anonymous (anonymous@undisclosed.example.com)How can I use emoji/symbols in the subject line?
https://servicewiki.promio-connect.com/doku.php/en:how_to_use_symbols_in_subject?rev=1740657681&do=diff
How can I use emoji/symbols in the subject line?
All kinds of symbols (emoji, emoticons, symbols, and special characters) can be inserted into the subject line.
You can find a selection of symbols here:
Emojis
Dingbat
Miscellaneous Symbols
Step 1
Insert the symbol as an entity. [Example: the entity that corresponds to the dingbattext/html2025-02-25T11:05:21+00:00Anonymous (anonymous@undisclosed.example.com)How many emails have I sent?
https://servicewiki.promio-connect.com/doku.php/en:delivery_volume?rev=1740481521&do=diff
How many emails have I sent?
Go to Reporting > Delivery Volume to see how many emails are sent in total.
Here, you will find the overview of the monthly delivery volumes– either only for the current client or summarized, including all sub-clients.text/html2025-10-02T15:31:17+00:00Anonymous (anonymous@undisclosed.example.com)How do I add an RSS feed?
https://servicewiki.promio-connect.com/doku.php/en:how_to_add_an_rss_feed?rev=1759419077&do=diff
How do I add an RSS feed?
The client needs a license for this feature. If you are interested, please contact our support team via ticket.
In the menu item Content -> RSS Feeds, you can add RSS feeds by entering your RSS feed URL and importing your articles into the system.
You can generally use these, in templates that are used in the scheduler or when sending via thetext/html2025-11-03T09:41:13+00:00Anonymous (anonymous@undisclosed.example.com)How do I edit target groups?
https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_target_groups?rev=1762162873&do=diff
How do I edit target groups?
This article describes what actions you can perform within the list of target groups and what editing options are available within the target group details.
List of target groups
At Addresses → Lists, you will find a listing of all available target groups. You can choose between 3 options:text/html2025-10-17T09:25:30+00:00Anonymous (anonymous@undisclosed.example.com)How is a target group assigned to an email?
https://servicewiki.promio-connect.com/doku.php/en:how_to_assign_email_to_target_group?rev=1760693130&do=diff
How is a target group assigned to an email?
Assigning a target group to an email in a campaign determines to which recipients the email in question will be sent.
You can assign the target group in the campaign details. To do so, click on a creative in the list. In the box actions, you can enter the relevant settings by clicking ontext/html2025-11-03T08:22:41+00:00Anonymous (anonymous@undisclosed.example.com)How do I control a user's client access?
https://servicewiki.promio-connect.com/doku.php/en:how_to_control_client_access?rev=1762158161&do=diff
How do I control a user's client access?
To access this section of promio.connect, the role Manage clients is needed!
This right is included in Admin/Verwalter role.
If you manage multiple clients but want to control access to them independently of the client hierarchy, you can set this individually for a user. You can create users in the main client and from there grant access to the desired clients and set a standard login client.text/html2025-02-27T15:43:37+00:00Anonymous (anonymous@undisclosed.example.com)How do I set up a user account for an employee in an SSO (Single Sign-On) client?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_an_employee_account_sso?rev=1740671017&do=diff
How do I set up a user account for an employee in an SSO (Single Sign-On) client?
Logging in via SSO (Single Sign-On) must be configured for the client. It is not available by default. If you are interested, please contact our support team via a ticket.text/html2025-10-17T09:28:33+00:00Anonymous (anonymous@undisclosed.example.com)How do I deliver newsletters regularly with the scheduler?
https://servicewiki.promio-connect.com/doku.php/en:how_to_do_regular_delivery_with_scheduler?rev=1760693313&do=diff
How do I deliver newsletters regularly with the scheduler?
By using the scheduler, you can plan and control the regular delivery of an e-mail template as an event. You find the feature at Delivery > Scheduler.
Overview
Events
Creating a new eventtext/html2025-05-06T08:15:43+00:00Anonymous (anonymous@undisclosed.example.com)How do I reactivate an auto campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_reactivate_an_auto_campaign?rev=1746519343&do=diff
How do I reactivate an auto campaign?
Auto campaigns with an ongoing workflow can be reactivated. Choose your campaign in the Reporting table. Move to the tab Details and click Reactivate:
Now follow these steps:
Disclaimer
The disclaimer shows you when the campaign was last active. Since reactivating this auto-campaign initiates an automatic process, it is important to ensure that the campaign configuration matches the desired campaign goal and that only opt-in addresses are contacted.text/html2025-02-27T13:41:28+00:00Anonymous (anonymous@undisclosed.example.com)Can a campaign be sent another time?
https://servicewiki.promio-connect.com/doku.php/en:how_to_send_a_campaign_again?rev=1740663688&do=diff
Can a campaign be sent another time?
Copy full campaign
Go to Reporting > Campaigns to find a list of all sent-out campaigns. When you move your cursor over a campaign, a three-dot menu will appear on the right. If you click copy to copy the entire campaign, a window will open where you can choose a new name. If you clicktext/html2022-05-12T13:52:28+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'AdManager - Statistics'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_admanager?rev=1652363548&do=diff
Automatic export: Type 'AdManager - Statistics'
Every advertising data will be exported from the AdManager.
The export can only be fully processed (not incrementally).
Filename:
[SENDER_ID]_admanager_full.csv (respectively with individual date suffix)text/html2022-05-12T13:53:11+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'AdManager - Inventory'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_admanagerinventory?rev=1652363591&do=diff
Automatic export: Type 'AdManager - Inventory'
Every AdManager data and their usage in sent messages will be exported.
Filename:
[SENDER_ID]_admanagerInventory_full.csv (ggf. mit individuellem Datums-Suffix)
Example:
"adCampaignId";"adCampaignName";"adCreativeId";"adCreativeName";"letterId";"link"
"123";"Name";"11059";"Creative_1";"12345";"1"
"123";"Name";"11059";"Creative_1";"12345";"2"
"123";"Name";"11059";"Creative_1";"12346";"1"text/html2022-05-12T14:36:50+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Blacklist'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_blacklist?rev=1652366210&do=diff
Automatic export: Type 'Blacklist'
The blacklist is exported. This can include the following types:
* Hardbounces
* Manual entries into the blacklist via promio.connect
* Personal unsubscription by the recipient (if this is configured)
A data record is only exported if the corresponding e-mail address is member of your database.text/html2022-05-12T14:37:21+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Blacklist Complete'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_blacklist_complete?rev=1652366241&do=diff
Automatic export: Type 'Blacklist Complete'
The blacklist is exported. This can include the following types:
* Hardbounces
* Manual entries into the blacklist via promio.connect
* Personal unsubscription by the recipient (if this is configured)text/html2024-11-18T16:54:58+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Blocklist Audition'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_blocklist_audit?rev=1731948898&do=diff
Automatic export: Type 'Blocklist Audition'
Every change (additions and losses) of blocklists are exported.
Filename:
[SENDER-ID]_blocklist_audit_[full|incremental].csv (respectively with individual date suffix)
Example:
"blocklistId";"ts";"userId";"custID";"mail";"status";"sourceType";"sourceId";"remark"
"80347";"2011-01-26 00:10:04";"522503";"CUSTOMERCODE";"mail@mail.com";"1";"1";"13011";""text/html2022-05-12T14:45:26+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Blocklist Definitions'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_blocklist_definitions?rev=1652366726&do=diff
Automatic export: Type 'Blocklist Definitions'
All of the current blocklist definitions are exported.
A blocklist is defined by an auto target group that is assigned to a contractor. If there is a sendout of such a campaign with a contractor, the customer IDs in existing blocklists are filtered before sendout. In contrast to blacklists, blocklists are solely based on customer ID and do not allow an inventory stock on a domain- or e-mail level.text/html2024-10-16T09:12:21+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Bounces'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_bounces?rev=1729069941&do=diff
Automatic export: Type 'Bounces'
All bounces (hard- and softbounces) of an e-mail will be exported.
Data of full export is available since april 2016.
Filename:
[SENDER-ID]_bounces_[full|incremental].csv (respectively with individual date suffix)text/html2022-05-12T15:03:25+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Campaigns'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_campaigns?rev=1652367805&do=diff
Automatic export: Type 'Campaigns'
Campaign data is exported that were delivered.
As auto campaigns exist that use one e-mail ID several times for a longer period of time or several times a day (e.g. birthday mailings), the only unique ID is sendQueue-ID.text/html2024-05-06T14:41:37+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Campaign Statistics'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_campaign_statistics?rev=1715006497&do=diff
Automatic export: Type 'Campaign Statistics'
The statistics of all campaigns will be exported up to 30 days after the start of delivery.
The number of exported last delivery days can be configured (default: 7 days).
The following campaign types are NOT included:text/html2023-06-19T09:08:29+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Channel Optins'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_channel_optins?rev=1687165709&do=diff
Automatic export: Type 'Channel Optins'
Every change in optins (additions and removals) of all channels are exported.
Filename:
[SENDER-ID]_channelOptins_[full|incremental].csv (respectively with individual date suffix)
Example:
"id";"status";"channelId";"ts";"interfaceId";"userId";"custId";"ip";"data"
"542";"1";"1";"2023-02-08 17:35:42";"244";"30";"CUSTOMERCODE";"192.168.0.1";"{"mail":"mail@mail.com","__log":"website"}"
"509";"-1";"3";"2023-01-05 16:47:26";"0";"29";"CUSTOMERCODE";"192.168…text/html2022-05-11T13:11:25+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Clicks'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_clicks?rev=1652274685&do=diff
Automatic export: Type 'Clicks'
Every clicker of an e-mail will be exported.
This export is limited to 60 days after the last time of sendout. It can only be processed incrementally.
Filename:
[SENDER-ID]_clicks_incremental.csv (respectively with individual date suffix)text/html2025-06-18T14:48:21+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Conversions'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_conversions?rev=1750258101&do=diff
Automatic export: Type 'Conversions'
Every tracked conversion will be exported.
Conversion can be measured via promio.connect tracking pixel on external landingpages or customer pages.
Parameters 1-4 are strings occupied during conversion, e.g. with sales volume, article group, page-text/html2022-05-12T15:09:36+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Links'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_links?rev=1652368176&do=diff
Automatic export: Type 'Links'
Every link of the sent e-mail including its tags are exported.
Even if one e-mail is sent out several times (e.g. auto-campaigns), this will only be exported once in the link-export per export period.
Filename:
[SENDER-ID]_links_[full|incremental].csv (respectively with individual date suffix)text/html2024-10-16T09:21:33+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Mailuser'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_mailuser?rev=1729070493&do=diff
Automatic export: Type 'Mailuser'
The complete database is exported. This is variable, depending on the settings of the client.
Filename:
[SENDER-ID]_mailuser_[full|incremental].csv (respectively with individual date suffix)
Example:
"b2b_user_id";"id";"mail";"nick";"vorname";"name";"gender";"mailerror";"unsubscribe";"source";"strasse";"plz";"ort";"custID";"reg_datetime";"reg_ip";"tsLastUpdate";"test_flag";"test_letter_id"
"11xxx";"12345";"mail@mail.com";"nickname";"Tom";"Smith";"1";"0";"0…text/html2022-05-12T15:41:59+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Network - Bounces'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_network_bounces?rev=1652370119&do=diff
Automatic export: Type 'Network - Bounces'
All bounces (hard- and softbounces) of e-mails in network master campaigns will be exported.
This export is only available for network master clients.
This export can only be processed incrementally.
Filenametext/html2022-05-12T15:43:12+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Network - Recipients'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_network_recipients?rev=1652370192&do=diff
Automatic export: Type 'Network - Recipients'
Every user ID who has been contacted by network campaigns, is exported.
This export is only available for network master clients.
This export can only be processed incrementally.
Filename:
[SENDER-ID]_networkRecipients_incremental.csv (respectively with individual date suffix)text/html2025-06-20T09:42:08+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Newsletter Audition'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_audit?rev=1750412528&do=diff
Automatic export: Type 'Newsletter Audition'
Every change in newsletter subscriptions (additions and losses) of all newsletters are exported.
Filename:
[SENDER-ID]_newsletter_audit_[full|incremental].csv (respectively with individual date suffix)text/html2025-06-20T09:43:47+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Newsletter Audition specific'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_audit_specific?rev=1750412627&do=diff
Automatic export: Type 'Newsletter Audition specific'
Every change in newsletter subscriptions (additions and losses) of a defined newsletter are exported.
Filename:
[SENDER-ID]_newsletter_audit_specific_[newsletterID]_[full|incremental].csv (respectively with individual date suffix)text/html2022-05-12T15:51:07+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Newsletter Definitions'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_definitions?rev=1652370667&do=diff
Automatic export: Type 'Newsletter Definitions'
The current newsletter definitions are exported.
Filename:
[SENDER-ID]_newsletter_definitions_[full|incremental].csv (respectively with individual date suffix)
Example:
"newsletterId";"senderId";"clientId";"name";"adrGenActive";"ts"
"80347";"11xxx";"11xxx";"Weekly Newsletter";"1";"2010-06-01 17:04:42"text/html2022-05-12T15:51:21+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Newsletter - monthly report'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_newsletter_monthly_report?rev=1652370681&do=diff
Automatic export: Type 'Newsletter - monthly report'
A report of response data (opens, clicks) of all newsletters that were delivered is exported.
The following options of this export are obligatory: period = monthly, format = csv.
Filename:
[SENDER-ID]_newsletter_monthly_report_[full|incremental].csv (respectively with individual date suffix)text/html2022-05-12T15:55:05+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Opens'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_opens?rev=1652370905&do=diff
Automatic export: Type 'Opens'
Every opener of an e-mail will be exported.
This export is limited to 60 days after the last time of sendout. It can only be processed incrementally.
Filename:
[SENDER-ID]_opens_incremental.csv (respectively with individual date suffix)text/html2025-06-18T16:07:41+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Optin History'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_optin_history?rev=1750262861&do=diff
Automatic export: Type 'Optin History'
Subscriptions via all address generations are exported. The export can only be fully processed (not incrementally).
Filename:
[SENDER-ID]_optinHistory_full.csv (respectively with individual date suffix)
Exampletext/html2022-05-12T15:56:26+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Recipients'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_recipients?rev=1652370986&do=diff
Automatic export: Type 'Recipients'
Every user ID who has been contacted, is exported.
This export can only be processed incrementally.
Filename:
[SENDER-ID]_recipients_incremental.csv (respectively with individual date suffix)
Example:
"sendQueueId";"emailId";"campaignId";"newsletterId";"campaignCode";"userId";"custID";"mail"
"799786";"105190";"65445";"87958";"customerCode";"521516";"customer12345";"mail@mail.com"text/html2023-06-19T09:02:14+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Target Group'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_targetgroup?rev=1687165334&do=diff
Automatic export: Type 'Target Group'
Current content of a target group is exported. The export can only be fully processed (not incrementally).
Filename:
[SENDER-ID]_targetgroup_[targetgroupID]_full.csv (respectively with individual date suffix)text/html2024-11-18T16:54:18+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Auto Target Group Unsubscriptions'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_targetgroup_audit_removals?rev=1731948858&do=diff
Automatic export: Type 'Auto Target Group Unsubscriptions'
Unsubscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group.
Filename:
[SENDER-ID]_targetgroup_audit_removals_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)text/html2025-03-18T16:45:27+00:00Anonymous (anonymous@undisclosed.example.com)Automatic export: Type 'Auto Target Group Subscriptions'
https://servicewiki.promio-connect.com/doku.php/en:dataexchange:export_targetgroup_audit_subscriptions?rev=1742316327&do=diff
Automatic export: Type 'Auto Target Group Subscriptions'
Subscriptions from a defined auto target group are exported. Available for all types of auto target groups, e.g. for a newsletter target group.
Filename:
[SENDER-ID]_targetgroup_audit_subscriptions_[targetgroupID]_[full|incremental].csv (respectively with individual date suffix)text/html2025-02-21T10:46:35+00:00Anonymous (anonymous@undisclosed.example.com)What is a bounce?
https://servicewiki.promio-connect.com/doku.php/en:bounce?rev=1740134795&do=diff
What is a bounce?
A bounce is an error message that is automatically generated by the recipient server when an e-mail cannot be delivered. There is a difference between a hard bounce and a soft bounce.
* The hard bounce is a permanent problem, e.g. that the address no longer exists. Addresses that generate a hard bounce are immediately unsubscribed by promio.connect and are not contacted again.text/html2025-06-30T14:03:51+00:00Anonymous (anonymous@undisclosed.example.com)How do I create a new sender?
https://servicewiki.promio-connect.com/doku.php/en:create_sender?rev=1751292231&do=diff
How do I create a new sender?
Create sender
New senders can be created via Settings -> From addresses.
Configuration of a reply-to address
* Sender name: Real name/shown name, freely selectable; this name appears in the inbox of the addressee. Good examples are your company’s name + info, newsletter, and mail.text/html2025-10-02T15:24:38+00:00Anonymous (anonymous@undisclosed.example.com)How do I use the e-commerce section?
https://servicewiki.promio-connect.com/doku.php/en:ecommerce?rev=1759418678&do=diff
How do I use the e-commerce section?
The client needs a license for the feature e-commerce. If you are interested, please contact our support team via ticket.
The e-commerce section has its own dashboard. Here all orders, revenue, and the average order and cart value are graphically displayed. You may choose between different shops, and you can define a date range.text/html2025-07-16T09:49:37+00:00Anonymous (anonymous@undisclosed.example.com)Why is my email classified as spam?
https://servicewiki.promio-connect.com/doku.php/en:email_is_marked_as_spam?rev=1752659377&do=diff
Why is my email classified as spam?
One or more of the following factors could be increasing the email’s spam score and causing it to be filtered into the spam folder:
* Suspicious content. Avoid spam-typical words like Rolex, Viagra, and casino in both the subject line and the email’s content. Even words that don’t seem immediately suspicious - such as “free” - may be marked as suspicious if they appear multiple times. Antext/html2025-06-26T09:50:55+00:00Anonymous (anonymous@undisclosed.example.com)How does split testing work?
https://servicewiki.promio-connect.com/doku.php/en:how_does_a_split_test_work?rev=1750931455&do=diff
How does split testing work?
What is an A-B test/split test?
It is often difficult to predict how readers will react to a campaign. This is why the most important principle in email marketing is test, test, test. The automatic A/B split tests in promio.connect make it easy to test a campaign.
Set up two or more emails (with differences in,e.g., subject line, sender, or content). Each of these emails is sent to a subset of the target group. The winning email (with the highest open, click, or c…text/html2025-11-18T08:38:28+00:00Anonymous (anonymous@undisclosed.example.com)How do I analyze a sent campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_a_sent_campaign?rev=1763455108&do=diff
How do I analyze a sent campaign?
Go to Reporting > Campaigns to find a listing of all sent campaigns.
Those sent campaigns that are still waiting in queue are also listed here.
How do I find the campaign I want to analyze?
You can use the three black bars at the top right to fade in or hide columns if you are missing information in the list:text/html2025-09-18T07:06:18+00:00Anonymous (anonymous@undisclosed.example.com)How can I analyze more than one campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_analyze_more_than_one_campaign?rev=1758179178&do=diff
How can I analyze more than one campaign?
In promio.connect, you have an opportunity to analyze several campaigns at once or to compare them.
Views
Views are grouped campaigns that are displayed in statistics. Up to 500 different campaigns can be summarized in one statistic. You can create a view undertext/html2025-02-27T13:52:23+00:00Anonymous (anonymous@undisclosed.example.com)How do I cancel a campaign after activation?
https://servicewiki.promio-connect.com/doku.php/en:how_to_cancel_a_campaign?rev=1740664343&do=diff
How do I cancel a campaign after activation?
Stop campaigns in queue
Open the queue of outgoing campaigns (Delivery > Queue).
There are three menu items:
* Prepared campaigns with the campaigns waiting in line
* In delivery that all campaigns which are currently sent outtext/html2025-02-27T17:02:17+00:00Anonymous (anonymous@undisclosed.example.com)How do I create a network campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networkcampaign?rev=1740675737&do=diff
How do I create a network campaign?
In order to create a network master campaign, the network campaign manager has to be activated. It is not available by default. If you are interested in using network master campaigns, please contact our support team via ticket.text/html2025-10-02T15:19:44+00:00Anonymous (anonymous@undisclosed.example.com)How do I create a new network tracking campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_a_networktrackingcampaign?rev=1759418384&do=diff
How do I create a new network tracking campaign?
The campaign type Network Tracking Campaign offers the possibility to perform a tracking campaign with multiple delivery partners. This campaign type offers the advantage that you need to create only one message and can assign several tracking partners to it. One message with its own tracking links is then automatically created for each tracking partner. You can then download these messages and make them available for the different delivery partn…text/html2025-03-11T14:55:07+00:00Anonymous (anonymous@undisclosed.example.com)How do I create a newsletter?
https://servicewiki.promio-connect.com/doku.php/en:how_to_create_newsletter?rev=1741704907&do=diff
How do I create a newsletter?
It can be useful to create a newsletter for the following use cases:
You send out several newsletters that you want to manage separately
Reasons for this could be
* a separate subscription and unsubscription proceduretext/html2025-04-11T15:08:04+00:00Anonymous (anonymous@undisclosed.example.com)How to edit and analyze auto target groups?
https://servicewiki.promio-connect.com/doku.php/en:how_to_edit_auto_target_groups?rev=1744384084&do=diff
How to edit and analyze auto target groups?
This article is about auto target groups. You can find an article about target groups at „How do I edit target groups?“
Actions in the menu bar at the top right
If you click on a target group to access the target group details, the following options are available to you:text/html2025-10-07T07:07:20+00:00Anonymous (anonymous@undisclosed.example.com)How do I search for addresses?
https://servicewiki.promio-connect.com/doku.php/en:how_to_search_addresses?rev=1759820840&do=diff
How do I search for addresses?
Searching in the current client
With the menu item Addresses > Research, you can search for a specific address or data set.
The research allows you to use the search criteria Address data field, Tracking link, and X-UID-HEADERtext/html2025-02-27T13:34:34+00:00Anonymous (anonymous@undisclosed.example.com)How do I dispatch an additional delivery?
https://servicewiki.promio-connect.com/doku.php/en:how_to_send_additional_delivery?rev=1740663274&do=diff
How do I dispatch an additional delivery?
Go to Reporting and select the campaign for which you want to arrange a subsequent sending of a mailing.
Action Additional delivery is only available if the campaign has already been sent or has at least started.text/html2025-06-27T08:44:36+00:00Anonymous (anonymous@undisclosed.example.com)How to set up a tracking campaign?
https://servicewiki.promio-connect.com/doku.php/en:how_to_set_up_a_measuring_campaign?rev=1751013876&do=diff
How to set up a tracking campaign?
A tracking campaign is what you can set up if your campaign is created in promio.connect but sent from a second system. Usually this campaign type is used for the dispatch of promotional emails through a partner. By generating the creative promio.connect, the promio tracking is integrated This means although the campaign is delivered by an external system, the campaign statistics are available in promio.connect.text/html2025-07-16T07:49:34+00:00Anonymous (anonymous@undisclosed.example.com)How do I upload pictures?
https://servicewiki.promio-connect.com/doku.php/en:how_to_upload_pictures?rev=1752652174&do=diff
How do I upload pictures?
There are two basic options to place pictures in your emails:
* If you use the E-Mail Builder and add a layout with places for pictures, you can click on the image symbol (grey rectangle) and directly upload and edit a picture.text/html2025-02-27T11:56:27+00:00Anonymous (anonymous@undisclosed.example.com)How do I use a temporary blacklist?
https://servicewiki.promio-connect.com/doku.php/en:how_to_use_temporary_blacklists?rev=1740657387&do=diff
How do I use a temporary blacklist?
Temporary blacklists are used to exclude specific e-mail addresses and/or domains from deliveries. The block does not apply generally but only to the message associated with the blocking list.
Create a temporary blacklisttext/html2025-07-17T10:13:14+00:00Anonymous (anonymous@undisclosed.example.com)How do I send test emails, and how do I create a test delivery list?
https://servicewiki.promio-connect.com/doku.php/en:how_to_use_test_delivery_list?rev=1752747194&do=diff
How do I send test emails, and how do I create a test delivery list?
Before actually dispatching your email, we advise you to start a test delivery. Only then can you really find out how your email appears in the inbox. The recipients for your test distribution list can be viewed and edited attext/html2025-02-27T10:56:13+00:00Anonymous (anonymous@undisclosed.example.com)What happens when a recipient replies to my newsletter?
https://servicewiki.promio-connect.com/doku.php/en:newsletter_reply?rev=1740653773&do=diff
What happens when a recipient replies to my newsletter?
When a reader replies directly to your email, the reply is sent to the address you entered as the sender address under Extras > Settings > From Addresses. Keep in mind that all bounces (e.g., out-of-office messages) are also sent to this address. For this reason, we recommend using an email address intended solely for this purpose. Be certain to check for responses after every mailing, there may be unsubscribe messages among them.text/html2026-04-24T14:46:23+00:00Anonymous (anonymous@undisclosed.example.com)The structure of the promio.connect platform
https://servicewiki.promio-connect.com/doku.php/en:structure?rev=1777041983&do=diff
The structure of the promio.connect platform
Overview Dashboard
After logging in, you will see the promio.connect dashboard. This gives you an initial insight and overview of the most important key figures that are recorded in promio.connect.
Each key figure is clearly displayed in a tile. The percentage value and the absolute value of a key figure are displayed. The arrow indicates the development of the key figure. You can display the value of the previous period by mouseover.text/html2025-02-27T08:58:19+00:00Anonymous (anonymous@undisclosed.example.com)Can I see which links were clicked exactly?
https://servicewiki.promio-connect.com/doku.php/en:visual_click_report?rev=1740646699&do=diff
Can I see which links were clicked exactly?
Links by click frequency
Click on the campaign in the section Reporting that you wish to evaluate from. To see the links by click frequency, please choose a creative and check the box.
The links are grouped by