API key is needed to authenticate your requests via REST or SOAP. Navigate to Settings > API.

In clients that are enabled for omnichannel and use REST, existing keys are listed in the “REST” tab.

It is recommended to create a separate key for each application that uses REST.

To do so, follow the steps here:

1. Click on the “REST” tab.
2. Choose action “Create REST API key”.
   • Step 1: Assign a name for the application that will use the new key.
   • Step 2: Specify which IP addresses are allowed to use the new key. To do this, enter one or more IP addresses and click “Allow”. Alternatively, select “Allow all”.
   • Finalize action by clicking the “Create” button.
3. The created key is now listed with assigned name.