How do I use the system unsubscribe page? [Service wiki]

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======  How do I use the system unsubscribe page? ======


You can use the system unsubscribe page by using the following link: https://system.promio-connect.com/us

By appending a parameter to the link, you can specify the language in which the page is shown:

  * <nowiki>https://system.promio-connect.com/us/?lang=en</nowiki> for English
  * ?lang=fr for French
  * ?lang=tr for Turkish
  * ?lang=nl for Dutch
  * ?lang=ru for Russian
  * ?lang=pl for Polish

==== Which settings are required? ====

To enable the unsubscribe page to be displayed correctly, the company name, imprint, and logo must be defined for the client selected as the campaign's client.
To do this, switch to "Management" via the icon at the top left and navigate to //Companies & Clients//. In the //System page settings//, fill in all fields and save these settings. The image dimensions of the logo may not exceed 600 px in height and width.

The unsubscribe page is only shown correctly if it is clicked from a sent mailing. The reason for this is that the page must identify which recipient has clicked on it in which message. This data is read from parameters (r=recipient, lid=letter ID), which are automatically generated when the message is sent.

==== How does the system unsubscribe page work? ====

The system unsubscribe page unsubscribes the user, depending on the settings of the campaign used for unsubscribing, following a cascade:

  * Does the campaign belong to a newsletter? If yes: Opt out from the newsletter target group.
  * If not: Is the campaign assigned to a client who has an active block list? If yes: Add to the block list.
  * If the campaign is assigned a sub-client or company: entry in the corresponding blocklist.
  * Else: Add to the email blacklist.

To prevent complaints, e.g., due to a mistakenly incorrect configuration of the campaign, there are the following additional rules: \\
If a newsletter is set in the campaign, but the user to be unsubscribed is not (or has not been) included in the corresponding newsletter target group, the user is added to the email blacklist. \\
If a client with an inactive block list is assigned to the campaign, the user will also be added to this block list in case of being added to the email blacklist.

<WRAP round important 60%>
A created block list or newsletter changes unsubscribe handling! \\ If you want all unsubscribers of your client to be added to the email blacklist, do not create any newsletters or block lists.
</WRAP>

<WRAP round tip 60%>
Where automatic unsubscriptions are not possible, such as in transactional emails or when no advertising content is sent, there is the option of using a list help. You can find out more about this in the article //"[[de:list_help]]"//.
</WRAP>


{{tag>unsubscribes unsubscribers system_unsubscribe_page block_lists blacklist }}
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