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--- en:newsletter_reply [2020/02/06 11:55] – [Set-up of system side redirects] bk
+++ en:newsletter_reply [2025/02/27 11:56] (current) – bk
@@ Line 1: / Line 1: @@
 ======  What happens when a recipient replies to my newsletter? ======
+When a reader replies directly to your email, the reply is sent to the address you entered as the sender address under Extras > Settings > From Addresses. Keep in mind that all bounces (e.g., out-of-office messages) are also sent to this address. For this reason, we recommend using an email address intended solely for this purpose. Be certain to check for responses after every mailing, there may be unsubscribe messages among them.
 ===== Reply-To-Address =====
-At //Settings > From addresses// you can adjust the settings for a response to your newsletter. First select the affected //From Address// and then click on the //edit pen// on the upper right.
+At //Settings > From addresses//, you can adjust the settings for a response to your newsletter. First select the affected //From Address// and then click on the //edit pen// on the upper right.
 {{:en:settings_sender_example.png?nolink&700|}}
-Enter the address the direct answers should be sent to in the input field //Reply-To address//. \\ \\
+Enter the address the direct answers should be sent to in the input field //Reply-To address//. \\
-A reply-to-address can be registered separately for every from-address – which means that from-addresses that only differ in their visible sender name can have different reply-to-addresses.
+A reply-to address can be registered separately for every from address, which means that from addresses that only differ in their visible sender name can have different reply-to addresses.
+===== Set-up of system-side redirects =====
+A system-side redirect forwards all emails sent to the sender address to the indicated target address, which is not visible to the responder. Thus, in contrast to the functionality of a reply-to address, e.g., all automatic replies or replies created by copying the from address and then opening a new email are also forwarded.
-===== Set-up of system side redirects =====
+Under //Settings > Domains//, you can enter a destination address for each domain for such a system-side redirect. To define a different target address for a specific from address, please contact our support team. Here it is not possible to use different addresses for from addresses that only differ in their from name.
-Optionally, a system-side redirect may be configured by our support team for your from address. This option redirects the e-mail to your specified address – but the reply-to-address is not visible for the answering user in this case. \\ \\
+To see your system-side redirects go to //Settings > From addresses//, and click on your chosen from address.
-The system does not only redirect those e-mails that are sent by clicking on the reply button or generated automatically, but also includes those which are created by copying the from address and then opening a new e-mail. Here it is not possible to use different addresses for senders which only differ in their sender name.
-{{:en:settings_sender_forward.png?nolink&700|}} }
+{{:en:settings_sender_forward.png?nolink&700|}}
-To see your system side redirects go to Settings > From addresses and click on your chosen from address. The entry 'devnull' means that replies to this address or domain will be deleted.
-{{tag>Recipient sender reply-to inbox filter email answers system side redirects}}
+{{tag>responses recipients send_from_addresses replies reply_to_address inbox bounces answers system_side_redirects }}

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