====== How do I search for addresses? ======


===== Searching in the current client =====

With the menu item //Addresses > Research//, you can search for a specific address or data set. 

{{:en:addresses_research.png?nolink&800|}}

The research allows you to use the search criteria //Address data field, Tracking link, and X-UID-HEADER//.

   * **Address data field**: A search using the data fields set up for the current client.
   * **Tracking link**: Here a user can be searched for via a tracking URL. Expected format: <nowiki>http://domain.de/red.php?r=1234&lid=1170000&ln=1</nowiki>
   * **X-UID-HEADER**: Here, a user can be searched for via the string of the X-UID header from the head of an e-mail. Expected format: lttrd1170000d12345lttrd

Furthermore, you can search for IDs or parts of data field contents. You will receive a list of all addresses that conform to the request. 

{{:en:addresses_research_part.png?nolink&800|}}

===== Searching in all clients =====

If you work with more than one client, you can also conduct a search through all of these clients. Here you can only search for an exact email address or customer ID. Find details of the address found by switching to the relevant subclient and using the address search there.

===== View or edit a data set =====

Select the relevant data set in the search results by clicking on the table row. 

==== Actions ====

{{:de:addresses_research_unsubscribe.png?nolink&150|}}

Through the buttons on the right, you can perform the following actions: 

=== Edit ===
Here you find the most important data, such as name, postal address, etc., in the sections //Identity//, //Address//, and //Custom//. 

=== Unsubscribe ===
Here you can manually add the user to the blacklist. This address will now not receive any messages from this client anymore.

=== Save the data set as a test user ===
Here you can add a record to the //test delivery list//.

=== Holiday lock ===
A period of time can be entered here during which the user will not receive any newsletters, e.g., because of vacation. After the time is over, the newsletter delivery will continue as normal.


<WRAP round important 80%>
The action //Holiday lock// only appears if the corresponding feature is booked. If you are interested, please contact our support team.
</WRAP>

==== Information ====

If the feature //Omnichannel// is booked, you find a tile for each channel that shows the respective channel address on the identity sheet of the record under //Opt-Ins//.

{{:en:addresses_research_opt_ins.png?nolink&800|}}
 

Further information about the selected data set is available through different items:

{{:en:addresses_research_result_menue.png?nolink@250|}}

=== Identity sheet ===
data set overview 

=== Opt-Ins ===
Here you find information about the different opt-ins: E-Mail, App Push, SMS, WhatsApp, and Post. Only available in clients that have booked the //Omnichannel// feature.

=== Newsletter ===
HeHere it is visible which of the currently available newsletters a user receives and which they did not subscribe to. Subscription and unsubscription can be managed here. \\
In addition to the "Display all" button, you can also select "Display 'subscribed' only" and "Display 'not subscribed' only".

=== Block lists ===
An overview of all block lists in which a user is contained. Add them to or remove them from a block list here. \\
In addition to the "Display all" button, you can also select "Display 'subscribed' only" and "Display 'not subscribed' only".

=== Mailing history ===
The mailing history shows all campaigns/newsletters a certain user received.

=== Generation ===
Here is the information about the registration of the selected user (date, IP), in case the user entered the database through an address generation.

=== Target groups ===
Overview of all target groups, a user is part of. 

=== Auto target group history ===
For auto target groups you can view the history.

=== Bounce Details ===
This feature allows you to view the bounce header and understand the reason for the bounce. (e.g., Diagnostic-Code: smtp; 550 Requested action not taken: mailbox unavailable)


<WRAP round important 80%>
Menu items //Opt-Ins// and //Bounce details// only appear if the corresponding feature is booked. If you are interested, please contact our support team.  
</WRAP>



{{tag>newsletter mailing_history address_searches address_generations changes block_lists bounce_details e-mail_addresses omnichannel opt_ins }}