How do I delete or deactivate a user account?
To access this section of promio.connect, the role Manage clients is needed!
This right is included in the Admin/Verwalter role.
User accounts can be deleted or deactivated in the section Management. Access this via the button 
at the top left.
- In Client/Company area, click on Companies & Clients.
- Go to the Staff tab to edit a user account in the current client.
OR
In the Companies & Clients tab, click to select the subclient whose user account you want to edit.
- Click to select the user account you want to delete or deactivate.
- Choose the Delete action. A deleted user account is completely removed and can no longer log in. Please contact our support team via ticket, if you would like to recover a deleted user.
OR
Choose the Deactivate action. A deactivated user account can be reactivated if necessary. Six months after deactivation, an account is automatically deleted for data protection reasons.
For data protection reasons, user accounts that have not logged in for more than six months are initially blocked. A deactivated user can be reactivated if needed.
Six months after deactivation, a user is automatically deleted for data protection reasons.