How do I cancel a campaign after activation?

Open the queue of outgoing campaigns (Delivery > Queue).

There are three menu items:

• Prepared campaigns with the campaigns waiting in line
• In delivery that all campaigns which are currently sent out
• Network campaigns with all network campaigns (special feature)

Campaigns in the queue can be stopped by clicking Cancel delivery up to 5 minutes before start of delivery:

After a short while, the campaign is not visible in the queue anymore but will be seen in the drafts. The assigned (static) target group that has been will receive the prefix “CANCEL_” and will be moved back to the address lists. The cancelation will be listed in the campaign’s logfile. [2019-07-04 17:04] delivery cancelled by xy / promio.net GmbH

Also, running deliveries (only campaigns of type “default”) can be canceled or paused. This does not count for A/B tests and network campaigns.

The delivery of an auto campaign is managed dynamically via new registrations in the basic auto target group or the master data. There is no fixed delivery time. For this reason, you can't find the campaign in the queue. An auto campaign can be deactivated. No new addresses will get into the workflow, and a further delivery is not possible.

Go to Reporting and choose the auto campaign that you want to deactivate. Deactivate the campaign in the Details tab.

Tracking campaigns and network tracking campaigns are not sent via promio.connect but are used for statistics. They are therefore not found in the delivery queue and therefore cannot be stopped but can be deactivated. Select the campaign under Reporting > Campaigns. At the top right, you will find the Deactivate campaign button.

After deactivation, the campaign will be seen in the drafts, and you can edit it again.