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--- en:how_to_cancel_a_campaign [2020/01/16 09:02] – bk
+++ en:how_to_cancel_a_campaign [2025/02/27 14:52] (current) – bk
@@ Line 1: / Line 1: @@
-====== How to cancel a campaign after activation? ======
+====== How do I cancel a campaign after activation? ======
+===== Stop campaigns in queue =====
 Open the queue of outgoing campaigns  (//Delivery > Queue//).
-There are three tabs:
+There are three menu items:
-  * The //Queue// with the campaigns waiting in line
+  * //Prepared campaigns// with the campaigns waiting in line
-  * //In Delivery// with all campaigns which are currently sent out
+  * //In delivery// that all campaigns which are currently sent out
-  * //Network// with all network campaigns (special feature)
+  * //Network campaigns// with all network campaigns (special feature)
+Campaigns in the queue can be stopped by clicking //Cancel delivery// up to 5 minutes before start of delivery:
+{{:en:delivery_queue_cancel.png?200|}}
+After a short while, the campaign is not visible in the queue anymore but will be seen in the //drafts//. The assigned (static) target group that has been will receive the prefix “CANCEL_” and will be moved back to the address lists. The cancelation will be listed in the campaign’s logfile. //[2019-07-04 17:04] delivery cancelled by xy / promio.net GmbH//
+===== Stop during delivery =====
+Also, running deliveries (only campaigns of type "default") can be canceled or paused. This does not count for A/B tests and network campaigns.
+{{:en:delivery_queue_stop.png?400|}}
+===== Cancellation of auto campaigns =====
+The delivery of an auto campaign is managed dynamically via new registrations in the basic auto target group or the master data. There is no fixed delivery time. For this reason, you can't find the campaign in the queue. An auto campaign can be deactivated. No new addresses will get into the workflow, and a further delivery is not possible.
+Go to //Reporting// and choose the auto campaign that you want to deactivate. Deactivate the campaign in the //Details// tab.
+{{:en:reporting_autocampaign_deactivate.png?400|}}
-Campaigns in the queue can be stopped by clicking //cancel delivery// up to 5 minutes before start of delivery. They are then removed from the queue and put back to Drafts. The target group will receive the prefix “CANCEL_” and will be moved back to the address lists.
+===== Cancellation of tracking campaigns and network tracking campaigns =====
-Directly after the stop you will receive the message “???” (hierzu muss ich erst eine Kampagne abbrechen, um die Meldung zu sehen). In the queue this will be notified by the message SEND_QUEUE_CAMPAIGN_CANCEL_IN_PROGRESS.
+Tracking campaigns and network tracking campaigns are not //sent// via promio.connect but are used for statistics. They are therefore not found in the delivery queue and therefore cannot be stopped but can be deactivated. Select the campaign under //Reporting > Campaigns//. At the top right, you will find the //Deactivate campaign// button.
-After a short while the campaign is not visible in the queue anymore but will be seen in the drafts. The cancelation will be listed in the campaign’s logfile. [2019-07-04 17:04] delivery cancelled by xy / promio.net GmbH
+{{:de:reporting_trackingcampaign_deactivate.png?200|}}
-{{:de:delivery_queue_cancel.png?200|}}
+After deactivation, the campaign will be seen in the //drafts//, and you can edit it again.
-Also running deliveries (type: default) can be canceled or paused. This does not count for A/B tests, automatic, transaction or network campaigns.
+<WRAP round important 80%>
+If you make changes in the creative after a deactivation, you should make the amended creative available to the sender. This is necessary if you have added or removed links because the link number has changed! It is possible to change a link target without changing the creative on the part of the sender.
+If you want to reactivate a campaign and the reporting already shows measured values, you should NOT reset the values (//measured data// checkbox: reset values) to keep the previous measurement values.
+</WRAP>
-{{:de:delivery_queue_stop.png?400|}}
-{{tag>Versand E-Mail Kampagne Queue Verwaltung Abbruch Versandabbruch}}
+{{tag>deactivate delivery_cancellation campaign_cancellation queue stopping }}
-{{:en:campaigns_queue_en.png?nolink|}}

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